Williams-Sonoma complaints: How to file a complaint to the corporate office?

Jan. 5, 2023, 12:48 a.m.

I’m glad I found No No No they helped me get through to the people I needed to talk to about my issue. I’m truly amazed how quickly No No No responded & surprisingly Williams Sonoma. I’m happy with the outcome.

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Aug. 22, 2022, 8:10 a.m.

My complaint with Pottery Barn has been resolved. I would not describe it as quick and easy but Pottery Barn made the situation right in the end. I am satisfied with the result and remain a happy customer of Pottery Barn. I am grateful for the assistance of NoNoNo.com, I would not have received the great result from Pottery Barn without them. I look forward to shopping at Pottery Barn again soon.

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April 25, 2019, 11:57 p.m.

I received an email from Williams-Sonoma and they offered the original offer to me and I accepted.

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April 20, 2019, 9:40 p.m.

Was happy got problem resolved

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April 13, 2019, 3:30 p.m.

My concerns were addressed and the issue was solved promptly

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March 26, 2023, 1:11 p.m.

Not sure if this come resolved my issue. I was just a coincidence. However it was shipped the same day I made a complaint. What I did not receive was a camera bag. And I thought I was getting a charger. However the charger may not been in this package. But the camera bag should have been. However I would use this company again.

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March 26, 2023, 8:41 a.m.

Home Depot was quick to reply to my complaint and the job was handled in a timely manner. Plus they have a gift card which was nice.

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March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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Nov. 28, 2022, 10:45 p.m. by WILLIAM SCOTT

I ordered 6 chairs for my client in February of 2022. The items were back ordered until March. Without provocation, my order was canceled several times. Every time that I contacted Customer Service I was put off my some very professional people. Finally in September we received 5 of the 6 Claire’s ordered. Since then we have spent hours and hours on the telephone to no satisfactory results. The excuses and delivery times are excruciating and we are fed up. At this point my client is angry and fed up with me as well as W-Sand I’m embarrassed as hell….not to mention having my commission withheld!

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July 16, 2022, 12:42 p.m. by Felix

Two separate orders were scheduled for delivery and both were cancelled the day of, one with 2 hours notice. Order #'s 1. 320182387300- Order in my name 2. 320073663645- Order in my fiancé's name, Scott ***** One order was canceled two hours before delivery time, and the other about a day before delivery. I took the day off of work, and drove 6 hours round trip not once, but twice , so total of 12 hours wasted driving for deliveries that were cancelled through no fault of my own. I have also spent close to 4 hours on the phone called in regards to these two orders. This furniture is for a second home, and I have no one else to accept delivery. For a company worth over 8 BILLION dollars you think they could get delivery figured out. I would like my shipping and handling reimbursed for both orders. I would like my money to be sent to me by original payment as I will NOT be ordering or doing any business with Willams Sonoma or any off it's affiliates ever again.

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July 6, 2022, 7:14 p.m. by Roberta

"Hello Roberta Thank you for contacting Williams Sonoma regarding order number 320950749863. My name is Amy and it is my pleasure to assist you today. I hope this email reaches you in good health and great spirits. We value you and I want to thank you for being a loyal customer. I will do everything I can to ensure your complete satisfaction. I apologize for any inconvenience this order may have caused you. However, the refund has been issued in the form of an electronic merchandise card. It was emailed to *********@gmail.com under order number ********5995. The refund was issued in the amount of $150.00 and is available for immediate use. Hoping this information has been helpful. Have a great day. Thank you again, and please feel free to contact us with any other questions Warm regards, Amy C. Customer Service Williams Sonoma" -- No electronic merchandise card was ever sent! Nor was the extra amount I paid for order number : ********9863 ever credited to my Amex! This order was ordered in early March new arrival times x 3 is finally for early Sep. At this point I do not want to order anything in Williams-Sonoma! I want my daughter to get her 150.00 that she spent in gift cards from this store back to her credit card and the extra I paid to complimant the cost of the toaster back to my amex! I have no desire to purchase anything from this store.

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June 10, 2022, 6:58 p.m. by Beverlee

Over the past several years I have ordered Croissants online and, knowing that they are non-returnable, have NEVER had a problem ... until TODAY!! I just received my latest order, and although the products were in the standard styrofoam container, there was absolutely NO ICE (not even a bag of melted ice) and both croissant boxes where exploded with dough everywhere!! What on earth kind of service is that? Please let me know how this can be remedied!!

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June 4, 2022, 1:06 p.m. by Fredonia

l ordered a bed and sofa at Pottery Barn store order #312762513181 (Fresno, CA) on 10/03/2021 and was given an estimated delivery date. The estimated date was between 01/19/2022 and 2/02/2022. I did not receive my bed or sofa and called the store several times and was told, will be delivered in March and then April. Finally notification from delivery service to schedule a date for delivery. I took off work on 5/16/2022 and they only delivered a sofa. When I inquired about the bed, was told to call Pottery Barn customer service. I called on 5/16/2022 and after over 45 minutes on the phone was told we are sorry the bed was not delivered not sure why it was not delivered. You should get a notification to schedule delivery. I did not receive any notification. I called Pottery Barn customer service again on 5/28/22 and was transferred around. I finally gave up and sent and email to Pottery Barn customer service. I did receive a response within 3 days and was told should get an email from delivery service to schedule but if I do not receive an email to contact and schedule myself. I did not receive any email or text. On 6/4/22, I called the delivery service number and was told my bed had 3 pieces but they only had 2 pieces of the bed and the bed had been on their dock waiting for the other piece. I was given the sku#03195909 of the missing piece. I was told that I would need to contact Pottery Barn customer service to find out if they could get the missing piece to the bed or not. It has been over 6 months and I do not have a bed. I would like a full refund so that I may go and purchase a bed!! I am fed up with Pottery Barn's poor cutomer service and now turning to the parent company Williams-Sonoma for HELP and RESOLUTION!

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