A) Try to contact Williams-Sonoma alone by yourself or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Corporate Office Headquarters
3250 Van Ness Ave. San Francisco CA 94109
Customer service number
Here's how you can escalate your issue:
File a complaint here on nonono.com for $9
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If Williams-Sonoma doesn't get back to you within 3 days, you'll get a 100% refund
Aug. 22, 2022, 8:10 a.m.
My complaint with Pottery Barn has been resolved. I would not describe it as quick and easy but Pottery Barn made the situation right in the end. I am satisfied with the result and remain a happy customer of Pottery Barn. I am grateful for the assistance of NoNoNo.com, I would not have received the great result from Pottery Barn without them. I look forward to shopping at Pottery Barn again soon.
April 25, 2019, 11:57 p.m.
I received an email from Williams-Sonoma and they offered the original offer to me and I accepted.
Sept. 23, 2022, 11:25 p.m.
I was able to have American Home Shield call me and try to resolve all the issues. This was the first time I felt like anyone listened to me. While the majority of our issues were solved with a second opinion, we were able to give feedback and also offered a credit for all our troubles. So, this really was helpful!
Sept. 20, 2022, 4:52 p.m.
Home Depot graciously offered me a e-gift card to compensate for my loss. It’s much appreciated because I am presently remodeling my condo.
Sept. 14, 2022, 7:34 p.m.
After spending countless hours on hold and on transfers with ADT with no resolution, I contacted No No No. After 3 business days had still not heard from ADT so I let them know and was contacted by ADT within 2 hours with complete resolution to my issues. Highly recommended!
Sept. 14, 2022, 5:43 p.m.
AHS finally agreed the unit could not be repaired and provided a NO cost replacement that was equal to the unit that could not be repaired. I am satisfied but this should have been resolved in two weeks rather than the month that it took.
July 16, 2022, 12:42 p.m. by Felix
Two separate orders were scheduled for delivery and both were cancelled the day of, one with 2 hours notice. Order #'s 1. 320182387300- Order in my name 2. 320073663645- Order in my fiancé's name, Scott ***** One order was canceled two hours before delivery time, and the other about a day before delivery. I took the day off of work, and drove 6 hours round trip not once, but twice , so total of 12 hours wasted driving for deliveries that were cancelled through no fault of my own. I have also spent close to 4 hours on the phone called in regards to these two orders. This furniture is for a second home, and I have no one else to accept delivery. For a company worth over 8 BILLION dollars you think they could get delivery figured out. I would like my shipping and handling reimbursed for both orders. I would like my money to be sent to me by original payment as I will NOT be ordering or doing any business with Willams Sonoma or any off it's affiliates ever again.
July 6, 2022, 7:14 p.m. by Roberta
"Hello Roberta Thank you for contacting Williams Sonoma regarding order number 320950749863. My name is Amy and it is my pleasure to assist you today. I hope this email reaches you in good health and great spirits. We value you and I want to thank you for being a loyal customer. I will do everything I can to ensure your complete satisfaction. I apologize for any inconvenience this order may have caused you. However, the refund has been issued in the form of an electronic merchandise card. It was emailed to *********@gmail.com under order number ********5995. The refund was issued in the amount of $150.00 and is available for immediate use. Hoping this information has been helpful. Have a great day. Thank you again, and please feel free to contact us with any other questions Warm regards, Amy C. Customer Service Williams Sonoma" -- No electronic merchandise card was ever sent! Nor was the extra amount I paid for order number : ********9863 ever credited to my Amex! This order was ordered in early March new arrival times x 3 is finally for early Sep. At this point I do not want to order anything in Williams-Sonoma! I want my daughter to get her 150.00 that she spent in gift cards from this store back to her credit card and the extra I paid to complimant the cost of the toaster back to my amex! I have no desire to purchase anything from this store.
June 10, 2022, 6:58 p.m. by Beverlee
Over the past several years I have ordered Croissants online and, knowing that they are non-returnable, have NEVER had a problem ... until TODAY!! I just received my latest order, and although the products were in the standard styrofoam container, there was absolutely NO ICE (not even a bag of melted ice) and both croissant boxes where exploded with dough everywhere!! What on earth kind of service is that? Please let me know how this can be remedied!!
June 4, 2022, 1:06 p.m. by Fredonia
l ordered a bed and sofa at Pottery Barn store order #312762513181 (Fresno, CA) on 10/03/2021 and was given an estimated delivery date. The estimated date was between 01/19/2022 and 2/02/2022. I did not receive my bed or sofa and called the store several times and was told, will be delivered in March and then April. Finally notification from delivery service to schedule a date for delivery. I took off work on 5/16/2022 and they only delivered a sofa. When I inquired about the bed, was told to call Pottery Barn customer service. I called on 5/16/2022 and after over 45 minutes on the phone was told we are sorry the bed was not delivered not sure why it was not delivered. You should get a notification to schedule delivery. I did not receive any notification. I called Pottery Barn customer service again on 5/28/22 and was transferred around. I finally gave up and sent and email to Pottery Barn customer service. I did receive a response within 3 days and was told should get an email from delivery service to schedule but if I do not receive an email to contact and schedule myself. I did not receive any email or text. On 6/4/22, I called the delivery service number and was told my bed had 3 pieces but they only had 2 pieces of the bed and the bed had been on their dock waiting for the other piece. I was given the sku#03195909 of the missing piece. I was told that I would need to contact Pottery Barn customer service to find out if they could get the missing piece to the bed or not. It has been over 6 months and I do not have a bed. I would like a full refund so that I may go and purchase a bed!! I am fed up with Pottery Barn's poor cutomer service and now turning to the parent company Williams-Sonoma for HELP and RESOLUTION!
Feb. 26, 2021, 10:48 a.m. by Jennifer
I ordered an outdoor sofa and ottoman from PB at the end of Jan. 2021. I scheduled deliver on 2/23/21. Drivers showed up with only ottoman and stated sofa was cancelled at warehouse. I have already been charged over $3000 for sofa and charged delivery fee. No one could find my sofa and when I was told several times that managers or leaders would call me back No one did. I had to call to find answers. PB had to order another sofa and now I have to wait another month before receiving. THIS IS NOT ACCEPTABLE! This happened to make at the off of 2020 and I should have known then to NEVER buy from PB again. I own a logistics and warehousing company. This is NOT the way to do business. You have lied and stolen from me. I was having a small function at my house and now I have no sofa. I will let EVERYONE know why and how PB handled it. I DESERVE a huge discount and I should be reimbursed the shipping charges. This was YOUR mistake and one that happens often. PB should be embarrassed and wanting to help the customer more but instead I have to wait another month for a sofa I overpaid for from the beginning. You have LOST a customer who has purchased tons over the past. No more I will move my business to RH or Arhaus. They have delivered on time and have helped when needed.
87 complaints filed
13 Resolution reviews
Resolution rating 3.92 / 5
Customers willing to do business again 62%
No No No is a consumer advocacy website that helps consumers file and resolve complaints with Williams-Sonoma.
Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.
If you need to resolve an issue with Williams-Sonoma Corporate, you can file a public complaint on No No No and we will deliver your complaint to Williams-Sonoma and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
The reason we are operating this way is that a) it incentivizes Williams-Sonoma to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.
It is the outcome that matters, right?