West Elm complaints: How to file a complaint to the corporate office?

A) Try to contact West Elm by yourself: contact details below, or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

3250 Van Ness Ave. San Francisco CA 94109

Email

customerservice@westelm.com

Customer service number

1.888.922.4119

Returns

How does the complaint process work on nonono.com?

Here's how you can escalate your issue:

  1. File a complaint here on nonono.com for $9

  2. We publish your complaint AND deliver it to the West Elm escalations department

  3. If West Elm doesn't get back to you within 3 days, you'll get a 100% refund

West Elm complaint statistics

  • 87 complaints filed

  • 14 Resolution reviews

  • Resolution rating 3.79 / 5

  • Customers willing to do business again 57%

West Elm Resolution Reviews

Latest Resolution Reviews Of Other Businesses

West Elm Latest Complaints

Delivery mess….ticket shows complete but is not

Nov. 21, 2022, 11:50 a.m. by Margarita

2 Dennes sofa setup to be exchanged on 11.2.22. Only l sofa came. One picked up. Ticket shoes complete as if 2 sofas were delivered in your system. I have made several calls last one today for more than one hour asking where is my other sofa and how will they deliver it when their ticket shows complete. I was told last Tuesday that the Dennes sofa was not in Braselton but in another hub and that they were pulling it that day and it would reach me within a few days. Today they scheduled the sofa to be picked up however when asked how will the warehouse know to pull my new sofa without an open ticket. In your world, if you look it appears like I have 3 sofas. This has been a horrendous experience. I have made over 8 calls trying to get this fixed. Today I spoke to the hub? who said they don’t see where the sofa is. Everyone is very nice but don’t know enough. They keep on saying they have to reach out to someone and then no one calls me back. Two weeks ago the leg broke on the sofa and my guest fell off the sofa when it came forward. All this should be in your notes as I have told everyone. Nothing has been offered for all the inconveniences except I’m sorry. I just want my new sofa and take this other one out. I have guests coming in on Wednesday and here I sit with this mess. Ticket #321503941494 If you are needing proof of the many calls made and length please let me know I will be happy to oblige.

What is No No No?

We’re an independent consumer advocacy group here to help you resolve your complaint with a business.

Our mission is to fix issues and relationships between consumers and businesses.

If you need to resolve an issue with West Elm, you can file a public complaint on No No No. We will deliver your complaint to the West Elm corporate office and ask them to resolve your issue.

After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes West Elm to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.