West Elm Customer Service – How to file a complaint?

A) Try to contact West Elm alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

3250 Van Ness Ave. San Francisco CA 94109

Email

customerservice@westelm.com

Customer service number

1.888.922.4119

Returns

How the complaint process works on nonono.com?

Do you have a product complaint or an issue with a refund, return or something else? And you can't get through the West Elm complaint line to the West Elm help center?

Here's how you can escalate your issue:

File a complaint here on nonono.com for $9 We publish your complaint AND deliver it to the West Elm escalations department If West Elm doesn't get back to you within 3 days, you'll get a 100% refund

West Elm Latest Complaints

Haven Loft Couch broken after 3 months; experiencing significant customer service delays

May 11, 2021, 2:54 p.m. by Rachel

I purchased a West Elm Haven Loft 86'' couch in cognac vegan leather in October 2020. I placed the order through the Hoboken, NJ store location over the phone after visiting the store to look at the different couch models. After 3 months, the couch was delivered to my home on December 23, 2020. Three months later, on April 8, 2021, I sat on the couch and noticed that the frame was sinking and I was seated extremely low to the ground. Upon inspection, I saw that the part of the couch frame that runs lengthwise across the front of the couch appeared to be bent. I live alone and weigh 140 lbs. The couch hadn't been moved; there was no event that could have damaged the couch to where the frame would break. I contacted the West Elm store in Hoboken, NJ on April 9, 2021 and spoke with a store manager who asked that I email him a description of the issue and pictures. I emailed him that day and did not receive a response. One month later, on May 10, 2021, I followed up with the manager. He contacted customer service and escalated the issue to Sutter Street Manufacturer, the manufacturer for West Elm. I submitted the same description of the issue and pictures per their request. Based on what I have read and heard about West Elm's customer service, I am wary that this matter will not be timely addressed. Further, as it took 3 months to deliver this couch the first time, I fear I will not receive a new couch for several months and will be sitting on a broken couch for 4 months total after only owning the couch for 3 months to start. The order number is 302853310738.

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with West Elm.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with West Elm, you can file a public complaint on No No No and we will deliver your complaint to West Elm and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes West Elm to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story. It is the outcome that matters, right?

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with West Elm.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with West Elm Corporate, you can file a public complaint on No No No and we will deliver your complaint to West Elm and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes West Elm to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

It is the outcome that matters, right?