Filing a complaint costs $9. We will deliver your complaint past the frontline customer service straight to the escalations department.
If you don't get a response within 72h, you will get a 100% refund.
No No No is a consumer advocacy website that helps consumers file and resolve complaints with West Elm.
Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.
If you need to resolve an issue with West Elm Corporate, you can file a public complaint on No No No and we will deliver your complaint to West Elm and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
The reason we are operating this way is that a) it incentivizes West Elm to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.
It is the outcome that matters, right?
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