Wayfair complaints: How to file a complaint to the corporate office

May 25, 2023, 8:58 a.m.

Jack was awesome from start to finish! I truly felt like finally I had someone working on my behalf to bring some action and resolution to what turned into a nearly 2 year back and forth kitchen refacing job. I 100% know that I would turn to NoNoNo again for any customer service issues that need escalation!

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May 24, 2023, 9:50 a.m.

Lowes quickly resolved my issue and gave me a refund. Very impressed.

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May 17, 2023, 9:07 p.m.

I sent in my complaint to nonono and in less than two hours homedepot had reached out to me by phone email and text Basically begging me to talk to them My complaint was resolved within one day Nonono.com is the number one second to none place to take your complaints and turn them into a big smile on your face Trust me I was very skeptical about nonono.com But not nonono more they do exactly what they say they can do unbelievable but it’s as true as the sun every morning. Nonono.com is my new hero of the year

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May 17, 2023, 11:58 a.m.

My issue with Sears was going on 6 months with no resolve in sight....I had ALMOST given up, when I found nonono.com....I was a bit skeptical, but WOW, the issue was resolved within weeks! Great company, super friendly, and cost feasible 😀

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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

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May 21, 2023, 5:10 p.m. by Sigfried

I ordered something from Wayfair. FedEx never delivered it; it got stuck in their system somehow. Ten days after it was supposed to be delivered, I contacted Wayfair and they said all they could do would be refund my money or send a replacement, which wouldn't arrive for another three and a half weeks. They refused to contact FedEx for me. This is not the first time I've had this kind of problem with shipments from Wayfair.

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Dec. 2, 2020, 3:56 p.m. by Janet

I am a Wayfair business customer. I was looking at various small items for my studio on their website. October 19th,2020 - I went to checkout for one item in cart. I noticed there were two other items in the cart that were not put there by me. I removed them and the total was 1 item, which was now correct, so I paid and checked out via PayPal. The next day, I was using my debit card at Safeway and it was declined. I knew that was incorrect. I checked my online banking and saw that Wayfair had tried to clean out my account - twice, for over $3,600.00. There was no valid reason for them to access my account and try to take all of my money. I was charged a large quantity of NSF charges and returned items. Auto Pay items were declined and entered on my credit record as late, because of what Wayfair did. My Credit Score dropped 60 POINTS!!! I am in the process of buying another house and this fraud brought my credit rating from Good to Fair. Bank of America froze my account. I had to get a new debit card. A dispute would take 45-60 days to get all of the charges reversed. I don't know how long it will take to get my Credit Score restored.

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Nov. 30, 2020, 12:04 p.m. by Tiffany

Hi , place my order with wayfair on 11/19 and it was supposed to be delivered on 11/23 a shipping label has been created but nothing has been shipped out . I spoke with a customer service agent on Saturday which she advise we will have this look into , on Monday they advised me that it's coming now I have been waiting almost 2 week for item that not on back order but sitting in the warehouse.

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Nov. 27, 2020, 9:45 p.m. by Saher

I ordered a massage chair from wayfair over the phone and the rep said that foe an added price at home installation in room of choice was included. I agreed and paid for it. Today the chair was dropped off at the threshold of the house. When I called wayfair they 1.) implied I am lying that I was promised installation (info they can pull from the recorded calls but are refusing to do so 2.) refuse to pay for the installation and 3.) refuse to do a return. Wayfair refunded me 300 back but after I spoke to some contractors they said 300 would only take the chair to the room of choice and not include installation. I called back to return the chair and wayfair is now refusing the return. I’m stuck with a chair I can’t use and no way to return. Wayfair has deliberately misled me and I ended up waistig more than 5000 dollars on something I can’t use

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Nov. 24, 2020, 5:24 p.m. by LaTonya

Quick run down.. Purchased a rug, named MINNA BRIGHT WHITE RUG . Rug came , and is cream colored, Called in and sent pics and the agent told me that it was the correct rug, but should be named differently. I set up a return, she advised me to leave it outside, wrapped in plastic. I did, then FedEx called and said they can't take it due to no label. She never mentioned a label. Bu this point , I'm driving out of state to bury my grandfather. Rug had to be left outside for a week. On Saturday the 20th, I called back to set up another return. I set it up(this lady was super rude) and FEDEX was due to come Monday 11/23. They never came. Tuesday 11/24 I called to see why, and was told that my return had been cancelled, and no one can say why. They want me to print ANOTHER label and leave it out AGAIN. I can't print a label , I just moved in and I have no printer. I went to my grandfathers funeral and was around my grandmother who also tested positive, so im on a mandatory quarantine. I NEED my money back but wayfair is making it extremely difficult. I've done everything I've been asked to and more and someone cancels my return, for no known reason and now I have to wait until after I'm covid free to return this item and go without my money. This is the short version, I left out the multiple hang ups, and ride supervisors (Kim was one name, the other one i have written somewhere) . I'm so pissed that I'm paying to submit a complaint, and also combining to the BBB

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