Wayfair complaints: How to file a complaint to the corporate office

A) Save time and effort: escalate your complaint to the corporate office with our help; click the orange button

B) Try to contact Wayfair by yourself: contact details below

Corporate Office Headquarters


Customer service number

How does the complaint process work on nonono.com?

Here's how you can escalate your issue:

  1. File a complaint here on nonono.com for $15

  2. We publish your complaint AND deliver it to the Wayfair escalations department

  3. If Wayfair doesn't get back to you within 3 days, you'll get a 100% refund

Wayfair complaint statistics

  • 26 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

Latest Resolution Reviews Of Other Businesses


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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

Wayfair Latest Complaints

Horrible customer service and product

Nov. 24, 2020, 5:24 p.m. by LaTonya

Quick run down.. Purchased a rug, named MINNA BRIGHT WHITE RUG . Rug came , and is cream colored, Called in and sent pics and the agent told me that it was the correct rug, but should be named differently. I set up a return, she advised me to leave it outside, wrapped in plastic. I did, then FedEx called and said they can't take it due to no label. She never mentioned a label. Bu this point , I'm driving out of state to bury my grandfather. Rug had to be left outside for a week. On Saturday the 20th, I called back to set up another return. I set it up(this lady was super rude) and FEDEX was due to come Monday 11/23. They never came. Tuesday 11/24 I called to see why, and was told that my return had been cancelled, and no one can say why. They want me to print ANOTHER label and leave it out AGAIN. I can't print a label , I just moved in and I have no printer. I went to my grandfathers funeral and was around my grandmother who also tested positive, so im on a mandatory quarantine. I NEED my money back but wayfair is making it extremely difficult. I've done everything I've been asked to and more and someone cancels my return, for no known reason and now I have to wait until after I'm covid free to return this item and go without my money. This is the short version, I left out the multiple hang ups, and ride supervisors (Kim was one name, the other one i have written somewhere) . I'm so pissed that I'm paying to submit a complaint, and also combining to the BBB

Wayfair complaint statistics

  • 26 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

What is No No No?

We’re an independent consumer advocacy group here to help you resolve your complaint with a business.

Our mission is to fix issues and relationships between consumers and businesses.

If you need to resolve an issue with Wayfair, you can file a public complaint on No No No. We will deliver your complaint to the Wayfair corporate office and ask them to resolve your issue.

After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes Wayfair to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.