Corporate Office Headquarters
940 complaints filed
102 Resolution reviews
Resolution rating 2.33 / 5
Customers willing to do business again 48%
Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores, headquartered in Bentonville, Arkansas.
WALMART – TEMPORARY RETURN POLICY CHANGE
Effective: April 20, 2020 (source)
“We are temporarily not processing returns/exchanges in our stores of: food, paper goods, home cleaning supplies, laundry soap, pharmacy, health & beauty and apparel.
If you need to return any item, including those above, and have a receipt, please start your return on the Walmart app or at Walmart.com. It’s easy and may allow you to complete your return without coming to the store.
If you’re not able to return the item online, don’t worry! Once returns reopen for impacted categories, we will be extending the return period by 6 weeks for those items.”
As part of our COVID-19 response, we will temporarily not allow store returns on certain items. For the most up-to-date information, please visit Walmart's Policies and Guidelines website. Returns are available for nearly everything Walmart sells. We recommend keeping track of all manufacturer packaging and your receipt for a minimum of 90 days after purchase. Items purchased from dealers or resellers and not Walmart or Walmart.com directly are not eligible for return, refund, or exchange.
Items sold and shipped by Walmart can be returned or replaced, when available, by mail within 90 days receipt unless otherwise noted in our Return Exceptions by Department Items can only be returned to a store, we currently cannot process replacements even if the item is available; return to a store for refund and purchase separately Items purchased from dealers or resellers and not Walmart.com directly are not eligible for return, refund, or exchange.
For items sold by Marketplace Sellers, find more details about Marketplace returns.
If you did not find an answer to your question about Walmart return policy, please visit Walmart Help Center website
No No No is a consumer advocacy website that helps consumers file and resolve complaints with Walmart, free of charge.
Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.
If you need to resolve an issue with Walmart Corporate, you can file a public complaint on No No No and we will deliver your complaint to Walmart and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
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