Walmart complaints: How to file a complaint to the corporate office?

A) Try to contact Walmart alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

702 SW 8th St Bentonville AR 72716


Customer service number


How the complaint process works on

Do you have a dispute about a delivery, return or refund, or something else? You can't get through the complaint line to the Walmart help center and you’d like to contact the corporate office?

If you’re asking “How do I make a complaint to Walmart?” here's how you can escalate your issue:

  1. File a complaint here on for $9

  2. We publish your complaint AND deliver it to Walmart's escalations department

  3. If Walmart doesn't get back to you within 3 days, you'll get a 100% refund

Walmart complaints: what are some of the most common reasons to make a complaint?

  • Shipping: you made an online order and your delivery went missing or it was late
  • Refunds: you haven't received a refund you are entitled to
  • Product: you received a broken or faulty product
  • Returns: your return is not accepted or you are asked to pay the shipping cost
  • Rude behavior: you had a poor customer experience because of a rude employee

Walmart Resolution Reviews

Latest Resolution Reviews Of Other Businesses

Walmart Latest Complaints

Stalking/Harassment by store employees

Sept. 25, 2022, 12:12 p.m. by Emmanuel

Constant stalking/harassment by Walmart women (Indian decent)store employees @ 3661 Truxel Rd, Sacramento, CA 95834. Total of 7 incidents, below is a less severe example. FYI, I have all 7 incidents documented and would like to proceed with a viable solution. FYI, I also have been followed and bumped into by Walmart employee (Indian decent) at the Florin Rd Sacramento location. It is extremely worrying that I have Walmart employees trying to be aggressive to the point of physical altercation. Incident 09/25/2022 I enter the store about one or two times a week at maximum, every time I enter the store a younger and older Indian lady states ''ewwww'' every time I walk into the store, I am than followed by all the Indian women in the store, they get extremely close to me in the store as I shop. They will make sexual comments toward myself which makes me feel venerable. This is an ongoing situation which makes me feel very uneasy and not able to shop peacefully in the store. I have heavy anxiety/stress before entering the store, I even changed store locations but still being stalked/harass by Indian women. In the times I have gone to that location, these women will get in a group and gang stalk different customers, men and women. It is very disturbing what is going on and what seems like management is aware but continues to let the stalking/harassments go on. Solution - Please let the Walmart employees at the Truxel Sacramento location understand they cannot stalk/harass customers as they shop. I will continue to document each incident as I enter the store. Please let me know if you have any questions. Thank You Emmanuel S.

Please Reactivate my Walmart Account

Sept. 24, 2022, 1:58 p.m. by Christie

Hi there, my account under the email was deactivated due to return violations. I had a refund being processed for a large grocery order that had arrived completely spoiled. The order had been flagged as delayed and then received no updates, so I went about my day expecting to have to reorder the next day. Then I found all of my groceries on my doorstep, spoiled because I still had never been updated on their arrival. I am aware that I have had to process multiple returns, and I do sincerely apologize for the trouble; this has caused me a lot of stress and frustration as well, as I rely on Walmart to deliver all of my groceries. If you take a look at my account you will see that I spend a lot of money at Walmart getting groceries and yummy treats for my niece and nephew. I don't know why I have had a string of bad luck with the groceries, as well as a few other items. I will try my very best to stay within the account limitations, I truly love ordering from Walmart, and my family really relies upon it. That said, that entire order of groceries was spoiled, and I have lost $225 that I need to feed my family, I am asking sincerely if you will please consider reactivating my account, refunding my spoiled grocery order, and allowing me to continue purchasing my groceries from Walmart. The order number for that specific delivery is: Order# 2000101-15676111 Thank you so very much for your patience, understanding, and consideration; and if I ever am to violate account guidelines again, I completely understand the need to deactivate my account. Again, I do apologize truly for the issues and misunderstanding, it has been very frustrating for me as well. Thank you so very much for reading

Walmart Reviews

  • 129 Resolution reviews

Walmart Description

Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores, headquartered in Bentonville, Arkansas.

Walmart Return Policy

(Updated 4/25/2022)

Not 100% satisfied with your item? Walmart promises to make it right

To exchange or return an item, here is what you need to know: You have 90 days after purchase to exchange or return, unless noted in Walmart’s exceptions. You can return items in-store, for free by mail, or via a scheduled pickup from your home. Please provide your in-store receipt or order number and Walmart says they will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement. (source)

Walmart refund & exchange exceptions:

Walmart reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns without a receipt are subject to a refund verification process. Refunds issued for lost items are subject to recharge if Walmart or the seller can verify delivery or frequent abuse. All decisions regarding returns are subject to applicable laws. The Store Manager retains final authority to accept or decline any item that is eligible for return. Under no circumstance may a Store Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual.

Walmart also reserves the right to close accounts, or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns.

Below are exceptions to the general ninety (90) day rule. All the exceptions listed below require the merchandise be returned with a receipt.Below are exceptions to the general ninety (90) day rule. All the exceptions listed below require the merchandise be returned with a receipt.

Must be returned within 14 days with a receipt to obtain a refund or exchange:

  • Prepaid wireless cellular phones may be returned in undamaged condition to any store.

  • Most postpaid (contract) cellular phones may only be returned to the original store of purchase, in undamaged condition. Other contractually specified requirements may apply.

  • Opened or used unlocked wireless phones may only be exchanged for another item of equal or greater value when returned with a receipt.

Must be returned within 30 days with a receipt to obtain a refund or exchange:

  • Most electronics, including but not limited to: Verizon postpaid (contract) cellular phones, drones, camcorders, digital cameras, digital music players, e-readers, tablets, laptops, PCs, televisions, portable video players, video game hardware, GPS units, audio systems, hoverboards, electric bicycles, electric scooters, and radio-controlled vehicles. Walmart Protection Plans and Applecare+ can be returned or canceled within 30 days of purchase. (Learn how to cancel a Walmart Protection Plan or Applecare+).

Must be returned within 60 days, with a receipt, to obtain a refund or exchange:

  • Prescription glasses

  • Prescription contacts

  • Hearing aids

Must be returned within 90 days, with a receipt, to obtain a refund or exchange:

  • Freshness guarantee: Receive a refund on produce, fresh flowers, meat, bakery, deli, dairy & frozen* items, with a receipt. Start a return on the Walmart app or online at You may not have to return the item.

  • Not 100% satisfied with a Walmart Private Brand item? Walmart promises to replace it or refund your money. All you need is the package.

  • *Note: Perishable online orders cannot be returned by mail. To receive a refund, go to or the app to start the return.

  • Tires: New tires that have not been mounted or installed are returnable within 90 days to any store with an Auto Care Center. Stores without an Auto Care Center cannot accept tire returns.

  • 90-day automotive battery guarantee: Money back refund or exchange to original purchaser if battery tests bad within 90 days. After 90 days, the original purchaser can only exchange the battery per the warranty terms.

  • Photo prints, personalized items and photo products (e.g., blankets, mugs, calendars): Return to a Walmart store within 90 days or contact us at Please do not return by mail.

  • Home & garden equipment: Returnable within 90 days. Please drain gasoline or other flammable materials prior to returning. These include lawn mowers, line trimmers, hedge trimmers, chainsaws, generators, air conditioners, evaporators, dehumidifiers, compressors, and pressure washers. DO NOT remove Freon from A/C units. For items, please check the item page to confirm it is returnable by mail.

  • Funeral products (e.g., caskets, coffins): Can be exchanged within 90 days if damaged or defective and unused. New or used items are nonrefundable.

Must be returned within one year, with a receipt, to obtain a refund or exchange:

  • All perennials, trees, and shrubs

Returning Items Purchased on

Items sold and shipped by Walmart can be returned or replaced, when available, by mail within 90 days receipt unless otherwise noted in our Return Exceptions by Department Items can only be returned to a store, we currently cannot process replacements even if the item is available; return to a store for refund and purchase separately Items purchased from dealers or resellers and not directly are not eligible for return, refund, or exchange.

For items sold by Marketplace Sellers, find more details about Marketplace returns.

If you did not find an answer to your question about Walmart return policy, please visit Walmart Help Center website

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with Walmart.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with Walmart Corporate, you can file a public complaint on No No No and we will deliver your complaint to Walmart and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes Walmart to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

It is the outcome that matters, right?