USAA complaints: How to file a complaint to the corporate office

A) Save time and effort: escalate your complaint to the corporate office with our help; click the orange button

B) Try to contact USAA by yourself: contact details below

Corporate Office Headquarters

9800 Fredericksburg Road, San Antonio, TX, 78288


Customer service number

How does the complaint process work on

Here's how you can escalate your issue:

  1. File a complaint here on for $15

  2. We publish your complaint AND deliver it to the USAA escalations department

  3. If USAA doesn't get back to you within 3 days, you'll get a 100% refund

USAA complaint statistics

  • 1 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

Latest Resolution Reviews Of Other Businesses


star star star star star

May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

USAA Latest Complaints

USAA seemingly acting in VERY BAD FAITH on home insurance policy. Need to honor core values and schedule call with requested supervisor Lindsey M

April 3, 2023, 9:50 a.m. by Sarah

Edited for BBB and other agencies USAA has acted in bad faith for duration of property insurance claim. Admittedly ignored all attempts at correspondence for two months. Redirected claim through 19 different adjusters. Next to last one pointedly lied to me about my legal options, the length of the claim, shamed me for not being able to find a contractor (yet saw no issue with the fact that I had been reaching out for months under the assumption I could possibly get help with that endeavor!) and admittedly purposely ignored my attempts at correspondence. Took two months and 400 emails to get the name of a supervisor on the third tier (second tier was on vacation for two weeks straight when I was adamant about escalating to someone who would not blatantly lie to me and had basic professionalism abilities.) Took 2000 tweets along with a BBB complaint and numerous other ridiculous lengths to get a promised call scheduled with that supervisor. (The same low level adjustor #18 had repeatedly promised a scheduled call with Lindsay but and was very abusive when I dis not answer unscheduled calls. But when I requested what was promised she very hatefully indicated “that’s not my job, I don’t schedule your calls” which is why I had to spend the better part of that day escalating from every conceivable direction. Lindsay Martinez only person to date who has communicated to me with any level of respect or professionalism, least had some of my materials reviewed as a result of speaking with her. Require a follow up call with her to review some overlooked items, submit a few others and get confirmation on items promised that can’t be handled until the work is completed. This is basic service. after my family has paid for 60 years. Need to act in good faith and see this claim through and stop with the games, abuse and flagrant disregard for the law. Please schedule a call with Lindsey Martinez this week at 1030 am ideally on Wednesday or less convenient alternative Friday. (April 5 and 8th 2023, respectively)

USAA complaint statistics

  • 1 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

What is No No No?

We’re an independent consumer advocacy group here to help you resolve your complaint with a business.

Our mission is to fix issues and relationships between consumers and businesses.

If you need to resolve an issue with USAA, you can file a public complaint on No No No. We will deliver your complaint to the USAA corporate office and ask them to resolve your issue.

After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes USAA to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.