A) Try to contact UGG by yourself: contact details below, or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Corporate Office Headquarters
Customer service number
Here's how you can escalate your issue:
File a complaint here on nonono.com for $9
We publish your complaint AND deliver it to the UGG escalations department
If UGG doesn't get back to you within 3 days, you'll get a 100% refund
3 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
Nov. 30, 2022, 3:33 a.m.
The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.
Nov. 29, 2022, 8:28 a.m.
Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.
Nov. 28, 2022, 12:19 p.m.
They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!
Feb. 9, 2020, 10 a.m. by Iris
Good afternoon! I bought the UGG boots two sizes bigger because I wanted to wear socks with it. I had no idea the leather would expand the amount it expanded or the shoes would not offer any support to my feet after that. There was no disclaimer, no explanation, no advice... nothing. So walking in you boots, I rolled my ankle and as your boot was too big for my foot and offered no support, it broke my ankle. I am in pain, in cast, in crutches, I am depressed and I would like you guys to make me a whole again. I need you to take responsibility for what happened to me. It would not have happened if the boot were built with proper support or if you guys offered me guidance on how to purchase your product or what happen to it after it is worn.
Dec. 8, 2019, 6:06 p.m. by Nancy
Made a purchase on12/07/2019 and made a mistake onn the size of all 3 items store refuse to allow in exchange for the correct size of all 3 pairs of boots manager is extremely rude and in professional her name is Amanda please hell us thank you in advance .
We’re an independent consumer advocacy group here to help you resolve your complaint with a business.
Our mission is to fix issues and relationships between consumers and businesses.
If you need to resolve an issue with UGG, you can file a public complaint on No No No. We will deliver your complaint to the UGG corporate office and ask them to resolve your issue.
After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes UGG to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.