Uber Eats complaints: How to file a complaint to the corporate office?

Jan. 30, 2023, 11:17 p.m.

They compensated us with a check. We are very happy with the help from NoNoNo. We were going in circles talking to different people and it wasn't until we reached out to you that they took it more seriously.

Click here to see the complaint and comments

Jan. 30, 2023, 1:15 p.m.

Hotels.com provided a prompt refund with no hassle. The key was getting to the right person. Try as I did, two very lengthy phone calls on my part could not get to a decision maker. Within 24 hours of contacting nonono.com, a decision maker reached out to me, requested some additional information, and within 24 hours the refund was authorized and paid.

Click here to see the complaint and comments

Jan. 27, 2023, 9:06 a.m.

Walmart has no email address. All my mail was being returned to my mailbox. Nonono mail went straight to Walmart. Couldn't have done it without you.

Click here to see the complaint and comments

Jan. 25, 2023, 5:27 p.m.

Thank you for your help in resolving my issue with ATT. After your intervention I received immediately a call from the office of the president of ATT and the issue was resolved in mater of hours.

Click here to see the complaint and comments

Jan. 24, 2023, 9:37 p.m.

The issue was that a Walmart marketplace seller advertised 6 flashlights for $80 and then after I bought it, I only got 1. Walmart eventually gave me a refund so that was good, but, Walmart fought me on it for months, and did not fight the seller at all. Walmart reached out to the seller and they said “no it’s only one flashlight” however their listing on the Walmart website says 6. Walmart fought me, and didn’t fight the seller when it was clear and in writing that they were wrong. So good on finally refunding, however Walmart should stick up for the customer, especially when it’s 100% clear that the seller is at fault.

Click here to see the complaint and comments

Jan. 21, 2023, 9:30 p.m. by Meghann

I’m a regular Uber Eats customer and I am very unsatisfied with my experience through the app and email platforms when lodging a customer service complaint. I had an issue with an order one night getting ready for a party. I ordered some alcoholic beverages from a local vendor through UberEats. The order was severely delayed after paying for priority service and when it did arrive, the app had a technical difficulty meaning my ID could not be verified. The driver explained this has happened before due to the app being glitchy but there is nothing that can be done and he had to take my order away, despite the wait and the fact that I had proof of age ID. I attempted to complain and receive a refund through the app and was sent a series of automated responses that were unhelpful and did not resolve the issue. The driver also tried to help me on the spot and seek tech support on the app through the driver service line but they were also unhelpful and rude and hung up on us. Both the driver and myself as the customer were blamed multiple times for the cancellation, despite it being an issue entirely on the app’s end. I was refused a refund on an order of over $100 despite waiting for it for 2 hours and never receiving it due to a technical issue with the app. Eventually, after multiple and increasingly frustrating chats through the app I was put on to email support who directed me back to the app chat and in threads across both platforms over 2 hours reexplaining the issue multiple times, eventually I was refunded. But the response still included a warning to me that in future I need to ensure I have my phone close to me so future orders are not cancelled. Again, not having my phone on me was NEVER part of the problem and had nothing to do with why the order was cancelled. I had my phone on me. The driver was at my door with the delivery. I had my ID ready to accept it. It was the ID verifier glitching that was the only issue. Following this bad experience I tried for 2 months to escalate a complaint about the poor customer service experience I had received throughout the process (ie too many messages, blame being directed at me as a customer for an issue on the apps end, drivers being blamed and held up through the process.) It shouldn’t have been that hard to get a refund and it shouldn’t have held up the driver as long as it did. I wanted to be able to speak to someone over the phone to relay this experience to a human rather than receiving bot style responses that were automated and unrelated to the issues. I was told there is no phone support. I asked what other process I could take to escalate my concerns over poor customer service. I was told via app support it was being looked into and then received no response after 10 messages following up over a series of several weeks. I then tried to seek support over UberEats Facebook messenger platform. I received a response quickly saying it would be looked into but again then several days of chasing was required before I was told there is no phone support service and no other process of escalation was offered. The response essentially was that my incident had been dealt with and there would be no further response or support from UberEats over the incident. While I appreciate the order was refunded, my outstanding issue was the poor customer service and amount of messages required to resolve it - which was really unacceptable and not an ok customer experience. I wanted an opportunity to escalate such a poor experience so these issues can be managed appropriately in future. No one was helpful in offering me a platform to provide feedback on the poor standard of service. But for me this has been such a negative experience that I have gone from using the service several times a week, to permanently moving to another regular delivery service. I have been frequently asked for feedback over the years of using the app, so this is my feedback. I have been asked to rate and I rate it as zero with a sad face. I have gone to considerable lengths to have this passed on and considered and as a long term and regular customer would appreciate a response.

Click here to see the complaint and comments

Dec. 11, 2022, 5:40 p.m. by Rachel

This afternoon, an Uber delivery driver (who yet again shows as "on a bike") pulled up in a van and threatened me and refused to give me my order. It was a horrific experience that left me shaking and unable to reach anyone at Uber Eats about the threatening ad fraudulent delivery driver, and that he took off with my order. When I finally called Uber Eats, the reaction was so careless, that I'm still sitting here stunned. They basically said there was nothing they could do, and they won't be refunding the order. This is an outrage, after I was nearly attacked by your "driver", and this exposes a huge issue with your companies vetting process and background checks, as I have had children deliver, and almost always these "bike deliveries" where the delivery person is actually in a car. I'm further shocked that this violent "driver" is still employed by your company. This is getting out of hand, and it's shocking your company hasn't been exposed sooner. Now I'm nearly attacked, and forced to pay for an order I didn't receive (again). This traumatic experience makes it impossible for me to allow this to continue; it is unacceptable should not be tolerated. I will be filing a complaint, followed by a lawsuit, and I will be reaching out to news outlets and social media.

Click here to see the complaint and comments

Aug. 1, 2022, 9:36 p.m. by natalie

For over 3 months Uber eats had been telling me that I have a duplicate account and I don’t. For this reason I am not able to work for them as a part time job. They keep telling me they sending it up to escalation department and nothing has been done yet. Please help me with this. Thank you

Click here to see the complaint and comments

May 6, 2020, 2:53 a.m. by Michael

I ordered $50 worth of custom cupcakes for an office party, and the UberEats driver went to the wrong location, did not call or attempt to deliver my cupcakes, nor did UberEats refund my money. The office surprise party was ruined, and the driver presumably got to keep my cupcakes and my cash. I’m boycotting UberEats / Uber until resolves.

Click here to see the complaint and comments

Jan. 27, 2020, 5:09 p.m. by Jonathan

They came with only 4 chicken nuggets and I asked for 5. I was really hungry so please let them know, thank you. Also last time I ate, they messed up my order completely, because I ordered a Popeyes chicken sandwich, and ended up with a cheap knockoff tuna fish salad sandwich.

Click here to see the complaint and comments