Uber Eats Customer Service – How to file a complaint?

A) Try to contact Uber Eats alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

1455 Market St. 4th Fl San Francisco California 94103

Email

support@uber.com

Customer service number

800-353-8237

Returns

How the complaint process works on nonono.com?

Do you have a product complaint or an issue with a refund, return or something else? And you can't get through the Uber Eats complaint line to the Uber Eats help center?

Here's how you can escalate your issue:

File a complaint here on nonono.com for $9 We publish your complaint AND deliver it to the Uber Eats escalations department If Uber Eats doesn't get back to you within 3 days, you'll get a 100% refund

Uber Eats Latest Complaints

The UberEats Cupcake Caper

May 6, 2020, 2:53 a.m. by Michael

I ordered $50 worth of custom cupcakes for an office party, and the UberEats driver went to the wrong location, did not call or attempt to deliver my cupcakes, nor did UberEats refund my money. The office surprise party was ruined, and the driver presumably got to keep my cupcakes and my cash. I’m boycotting UberEats / Uber until resolves.

Click here to see the complaint and comments

Order wrong

Jan. 27, 2020, 5:09 p.m. by Jonathan

They came with only 4 chicken nuggets and I asked for 5. I was really hungry so please let them know, thank you. Also last time I ate, they messed up my order completely, because I ordered a Popeyes chicken sandwich, and ended up with a cheap knockoff tuna fish salad sandwich.

Click here to see the complaint and comments

UberEats THEFT

Dec. 12, 2018, 1:48 p.m. by Lina

I ordered and the driver texted me, I asked if they could take the food to another location where my daughter lives, he said ok. I noticed the map still showed he was outside my house. I looked out and he wasn’t there. I let him know I was calling support, he said he was in the phone with them. Next thing I know, the order cancels. I look outside he’s still not there but the map shows he is. I call support and ask just have him drop the food off to me, I’ll take it to the new location myself. The rep at Uber eats tells me to hold, when they come back they tell me the driver discarded the food not even 5 mins after he cancelled. They tell me they won’t refund me or produce a credit. Absolutely ridiculous. I escalated to management who told me to disputed through the app, I received a response the next day that also says I can’t get my money back.

Click here to see the complaint and comments

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with Uber Eats.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with Uber Eats, you can file a public complaint on No No No and we will deliver your complaint to Uber Eats and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes Uber Eats to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story. It is the outcome that matters, right?