Thumbtack complaints: How to file a complaint to the corporate office

A) Save time and effort: escalate your complaint to the corporate office with our help; click the orange button

B) Try to contact Thumbtack by yourself: contact details below

Corporate Office Headquarters

1355 Market Street, Suite 600, San Francisco, CA 94103


Customer service number

(800) 948-2034

How does the complaint process work on

Here's how you can escalate your issue:

  1. File a complaint here on for $15

  2. We publish your complaint AND deliver it to the Thumbtack escalations department

  3. If Thumbtack doesn't get back to you within 3 days, you'll get a 100% refund

Thumbtack complaint statistics

  • 13 complaints filed

  • 1 Resolution reviews

  • Resolution rating 5.0 / 5

  • Customers willing to do business again 100%

Thumbtack Resolution Reviews

Latest Resolution Reviews Of Other Businesses


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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

Thumbtack Latest Complaints


May 2, 2023, 7:35 p.m. by AUSTIN

To whom it may concern. My name is Austin Chase Johnson and around the beginning-middle of March, a friend referred me to Thumbtack. I have always been a pretty handy guy and also worked for a remodel company for a while but was very interested in doing something for myself. So, I signed up for Thumbtack. Everything was good for a week, I had a full two weeks of work lined up from the short period of time, spent over $300 in the app right off the bat and then bam, I woke up to check the job I had for that day and my app was showing deactivated.... I had a very hard time getting ahold of any type of customer service to see exactly what it had happened/how could be resolved. The only email I got back was an automated message stating that I was removed for background issues, and I would not be reconsidered. When I read through the Thumbtack terms of use, etc. I did not see anything on there that would cause my background check to be an issue. I was told by a customer service rep (once I was able to get ahold of one through a chat), that they mainly search for drugs, alcohol, child, or assault type of charges. Mine were none of the above. My charge from 2/2022 was a leaving the scene of an accident misdemeanor charge to which is fully taken care of. I paid a fine and that was all that happened with that. I still have a valid driver’s license as well as a registered vehicle with full coverage insurance. I had explained how I was a victim of road rage with my fiancé and our two kids, and I did not stop. But nonetheless, they charged me with leaving the scene of an accident. I can go into detail to explain as well as provide the police report where they state she was in the wrong on the diagram, etc if you need it. My main reason for trying to contact corporate is to find someone who will hear me out because I see Thumbtack as a great opportunity for myself to become a small business owner at my young age of 24 and be able to support my family in this tough world we are in right now. I also see it also as a great opportunity for Thumbtack because I am a paying customer at the end of the day for the leads and I plan on using Thumbtack to run my own business and keep my work weeks full. I am hoping that since you guys did state that you handle all background issues on a case-by-case basis that you can reconsider my account and please reinstate it. I am not a violent criminal; I was in a car accident that turned out in no one’s favor and I don’t believe that’s grounds for me not being able to provide handyman work to my local communities. I love the Thumbtack app and have even recommended it to friends and family for all their needs/business needs. Please take this into consideration and work with me to let me have my account back. I appreciate your time and I do hope to hear back from you soon! Thank you so much! Sincerely, Austin Chase Johnson Birthdate: 12/01/1998 1124 W. 3rd Ave Apache Junction, AZ 85120 (480) 434-9494

This company in a scam!

Dec. 5, 2022, 3:10 p.m. by Paul

I started setting up my business on their website: to get leads and to see what the ad would look like. A pop up happen saying to activate the account I needed to pay a deposit and if you do so now, we'll add $100 towards your adverting budget, So I stupidly did. After doing so I decided to do research on the company. OMG, had I done my research I would have never signed up! All the bad reviews are true! I immediately attempted to close me account, I couldn't find a phone number, so I went through the website form. Once submitted, it said someone would contact me. Three days later still no word from Thumbtack, a lead came. So, I responded to the email, that gave me access to their phone number. I call, got vm and left the same information. Haven't heard back so I called the lead again. They picked up the phone and immediately hung-up, I called back, the same thing. So, I went back the thumbtack’ website, still no response to close my account...I requested a refund on the lead as it was most likely a scammer. Still no response from Thumbtack. Digging through their website I managed to find a phone number buried deep in the Q&A's...unfortunately this was late Friday, and they were closed till Monday. I called first thing Monday morning, was on hold for approximately 20 minutes before an agent picked up. This was a huge waste of time. I was told (exactly what the review complaints say) was told it is there policy not to refund scam leads, and they would not refund my deposit of $300 as per there no refund policy. I explain to them I try canceling with the hour of my original setup and reading the poor reviews but felt I was almost tricked and rushed through the setup to view the new account/get the extra $100 free towards new leads. What a mess...the agent was so unhelpful. I asked to speak with a manger, and I was put on hold for 15 minutes till I was disconnected. I called Back, went through the whole process of explaining, same scripted response. Decided to report this to my back to fight for me.

Thumbtack complaint statistics

  • 13 complaints filed

  • 1 Resolution reviews

  • Resolution rating 5.0 / 5

  • Customers willing to do business again 100%

What is No No No?

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If you need to resolve an issue with Thumbtack, you can file a public complaint on No No No. We will deliver your complaint to the Thumbtack corporate office and ask them to resolve your issue.

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