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46 complaints filed
2 Resolution reviews
Resolution rating 5.0 / 5
Customers willing to do business again 100%
Dec. 1, 2022, 4:23 p.m.
After three days ...about 2 hours per day of being shuttled about... between 5-7 so called representatives...being told that someone would call.....NOT! One call to No No No.......a few hours later ...a call from a Sears Supervisor....problem solved...they will honor the Contract.
Nov. 30, 2022, 3:33 a.m.
The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.
Nov. 29, 2022, 8:28 a.m.
Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.
Nov. 28, 2022, 12:19 p.m.
They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!
Dec. 2, 2022, 6:05 p.m. by Janaka
I am writing in regard to the disappointing experience I am having with the after sales maintenance and support of Tesla. I had a no fault accident on 5th November 2 weeks after purchasing my Tesla 3 RW (rego 107FI8) and vehicle was sent to Tesla recommended repairer in Brisbane MBW body shop on the 8th of November. The car is still sitting there with no repairs commenced for the 3rd week now due to non availability of spare parts. I am getting text messages from repairer every week saying that they are waiting for parts ordered to come to commence repair. This is a very distressing situation for me as I changed my Mecedeze E class to Tesla trusting that I get at least the same level of after sales support from a reputed car company which I trusted to buy my car. I am left without a car and compelled to wait with no time indication as to when the car will be repaired. I hope some one from management in tesla will contact me and the repairer immediately to resolve this issue. My contact number is 0423870209 Janaka Abeysirigunawardana
Nov. 25, 2022, 5:40 p.m. by William
In 2013 I bought model S. In 2016 I bought model X. Last year I bought my son Dustin a Model Y. About 4 months ago I ordered new Model X. Last week in San Diego I bought my son a new Kia Sorento hybrid. We traded in his 2010 Highlander with 200-k miles that’s never had a problem. I brought my model S into Tesla shop today because it was making some rattling noise in rear when I accelerated. Few minutes ago I find out with only 75-k miles the power train failed and it’s going cost over $7-k fix it! I was surprised that a vehicle I paid over $100-k for doesn’t go at least 100-k miles before needing any major repair! I’m disappointed in Tesla’s engineering. The Kia I just bought at less half price has a 10 year or 100-k miles warranty on engine and power train. If someone at Tesla can’t help me and stand behind your product little more then I’m done buying Tesla’s. Please cancel my model X order, it’s time for me to move on. Respectfully, Bill Clark
Nov. 17, 2022, 4:05 p.m. by Hung
I have placed an order for model y on 3/8/22. My friends and family also placed their order for model y a couple months after me. They all have already gotten their car months ago. While my delivery date change 5 times already and still no assigned vin #. I contact Tesla multiple times, and no one is able to tell me anything about my order besides to wait. I chose Tesla because I trust their technology and I also wanted to save money on gas. Unfortunately, Tesla failed to deliver, they failed customer support. Their employees is not properly trained and knowledgeable enough to answer customer’s concern. The company failed their employees and their consumers, they failed as a whole.
Nov. 14, 2022, 10:40 a.m. by Phileana
To Whom It May Concern, I am writing to bring this matter to your attention about the service I received at Tesla, Inc., 20850 NW 2nd Ave, Miami Gardens, FL 33169. Their service was unacceptable and the customer service was even worse. The service associates are aggressive, arrogant and unfriendly which made me feel very uncomfortable. Tesla has done a disservice to its customers by allowing its employees to be so harsh and treat us without any compassion. On October 24, 2022, I brought my car in for service to have the roof glass and the LR wheel bearing replaced. While the car was there, a General Diagnosis was performed which revealed the LR wheel bearing needed replacement and no other issues were detected or brought to my attention at that time. When we picked up the car the next day, October 25, 2022, neither the automotive technician nor the service associate reported that my car had any other issues. While driving home after the service appointment, I heard an unusual noise that my car was not making prior to taking it to the dealership. I brought the car back on the following day, October 26, 2022, complaining of the noise and explaining that the car is worse off now than when we first brought it there. Associate Service Manager Leopoldo Matheus said the noise is probably a result of the car being put up on a lift and we should give it a few days to let the car settle. After waiting a few days, I brought the car back again on October 31, 2022, because the noise did not stop and it had actually gotten worse. After repeatedly complaining that my car was not making this noise before bringing it there, Mr. Matheus reluctantly agreed to give us a courtesy inspection by putting the car up on the lift again and that’s when they found the cracked rear drive unit casing. He said this was already broken prior to us bringing the car there for service and provided us with an estimate of $4,946.88 if we’d like to bring the car back to have it repaired. If the rear drive unit casing was cracked prior to me bringing the car in for service that would have shown up on the General Diagnosis that was performed while they had my car for two days October 24-25, 2022. I was charged $142.50 for this General Diagnosis which did not reveal any damage other than the LR wheel bearing needed replacing. If actually the rear drive unit casing was already broken when I brought the car in per Mr. Matheus, then they should have notified me of this finding, but no one reported this finding to me. Let me reiterate, at no time did the automotive technician who worked on my car or the service associate report that my car had any other issues or needed future repairs. If the rear drive unit casing actually needed replacing, why didn’t it show up on the initial General Diagnosis? Somehow the automotive technician overtightened one of the bolts while installing the driven hub and flange. Unfortunately, the Tesla dealership does not want to take responsibility for their technician damaging my car by causing the crack to the rear drive unit casing. If you have any questions or need additional information, please contact me at (954) 394-1214. Thank you, Phileana Evans
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