March 5, 2023, 6 a.m. by narayana
Hello,
I got a tesla Model y on 12/31, and I have been planning to get it for the last 5 yrs, and at last, I was able to save some money and got it.
Trust me; I am enjoying it 110% and wrote an article about how Tesla is changing technology and ahead of the game.
Friday, 2/24, I was leaving for the airport @ 4:45 AM to drop my sons off for national selection, and one of my sons did not close the door properly. He went inside to get something, and I did not notice it when I took the reverse car was making sounds, but I saw windshield wiper liquid was low, and I thought that was the reason, and I did not think the door was partially open.
My Rear driver's side door hit the garage door sides and broke into millions of tiny pieces, and it was my bad, and I am not going to blame anyone. It shattered all over inside the car and in the garage, I did some basic cleaning and got towed to a Tesla dealer, and they said they needed a glass and ordered it.
They got the glass after one week, and all fixed and ready for pickup; I have been requesting them for the last week please clean the pieces thoroughly at least 10 to 15 times (Please check service messages, and it will give an idea, how many times I said, please clean thoroughly). They said they would do it 100% and charged $200 more for cleaning, and I said I was fine.
When I went there to pick up my car, I saw visible glass pieces everywhere, and when my wife sat on the seat, she felt it right away; some were visible. They said sorry, and I took it back and told them we didn't have the equipment to clean it thoroughly. Agree with the mistake of saying we don't have the proper tools to clean it.
In the meantime, I asked for a manager who could help me; the guy said no manager today, and that's all we can do, and I was mad, and my wife told when I sat, I felt it the right way and why can't you clean properly and we have requested it from day one at least ten times.
He lied about the manager, and at last, the manager came, and they agreed to take it again and clean it, and they tested the mirror, and it's not closing properly again, and you asked me to come after all done, and it looks like you did not test properly. I waited for 2 hours and came back. They helped me immediately to take uber because it was getting delayed, and one of the guys sat and spoke to me and said sorry.
The price changed; first, you guys said $530 and then 260, and now you are saying $750; I am fine with that, but the big problem here is now they say the door is not closing properly, and you have it to take to the body shop. If you are unsure about it, you should have told us we don't do this here; please take it to the body shop, which will cost another $2000 or $3000.
My wife is mad and doesn't want to take the car back because she has an MDX and has never had this bad customer service.
I hope you understand my situation and frustration, and it's not fair to the customer. Please help me
Click here to see the complaint and comments