Tesla complaints: How to file a complaint to the corporate office?

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Tesla Latest Complaints

Tesla Service Department Damaged My Car and Do NOT Want to Take Responsibility

Nov. 14, 2022, 10:40 a.m. by Phileana

To Whom It May Concern, I am writing to bring this matter to your attention about the service I received at Tesla, Inc., 20850 NW 2nd Ave, Miami Gardens, FL 33169. Their service was unacceptable and the customer service was even worse. The service associates are aggressive, arrogant and unfriendly which made me feel very uncomfortable. Tesla has done a disservice to its customers by allowing its employees to be so harsh and treat us without any compassion. On October 24, 2022, I brought my car in for service to have the roof glass and the LR wheel bearing replaced. While the car was there, a General Diagnosis was performed which revealed the LR wheel bearing needed replacement and no other issues were detected or brought to my attention at that time. When we picked up the car the next day, October 25, 2022, neither the automotive technician nor the service associate reported that my car had any other issues. While driving home after the service appointment, I heard an unusual noise that my car was not making prior to taking it to the dealership. I brought the car back on the following day, October 26, 2022, complaining of the noise and explaining that the car is worse off now than when we first brought it there. Associate Service Manager Leopoldo Matheus said the noise is probably a result of the car being put up on a lift and we should give it a few days to let the car settle. After waiting a few days, I brought the car back again on October 31, 2022, because the noise did not stop and it had actually gotten worse. After repeatedly complaining that my car was not making this noise before bringing it there, Mr. Matheus reluctantly agreed to give us a courtesy inspection by putting the car up on the lift again and that’s when they found the cracked rear drive unit casing. He said this was already broken prior to us bringing the car there for service and provided us with an estimate of $4,946.88 if we’d like to bring the car back to have it repaired. If the rear drive unit casing was cracked prior to me bringing the car in for service that would have shown up on the General Diagnosis that was performed while they had my car for two days October 24-25, 2022. I was charged $142.50 for this General Diagnosis which did not reveal any damage other than the LR wheel bearing needed replacing. If actually the rear drive unit casing was already broken when I brought the car in per Mr. Matheus, then they should have notified me of this finding, but no one reported this finding to me. Let me reiterate, at no time did the automotive technician who worked on my car or the service associate report that my car had any other issues or needed future repairs. If the rear drive unit casing actually needed replacing, why didn’t it show up on the initial General Diagnosis? Somehow the automotive technician overtightened one of the bolts while installing the driven hub and flange. Unfortunately, the Tesla dealership does not want to take responsibility for their technician damaging my car by causing the crack to the rear drive unit casing. If you have any questions or need additional information, please contact me at (954) 394-1214. Thank you, Phileana Evans

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