Target complaints: How to file a complaint to the corporate office?

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Corporate Office Headquarters

1000 Nicollet Mall Minneapolis MN 55403

Email

guest.relations@target.com

Customer service number

(800) 440-0680

Returns

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Target complaint statistics

  • 21 complaints filed

  • 1 Resolution reviews

  • Resolution rating 1.0 / 5

  • Customers willing to do business again 0%

Target Resolution Reviews

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Target Latest Complaints

Problem with Electronics Purchase

Jan. 17, 2023, 10:50 a.m. by Susan

I purchased a Logitech Keyboard cover for my iPad at the Target Store in Summerville, SC. After making the purchase, the airline finally located my iPad and cover which had been lost at the JFK airport while en route to SC. When I returned to NYC, I went to my local Target in Brooklyn to return it. To my great surprise and consternation, I was told that the serial number on the box did not match the serial number on the device. I explained that I returned the box and item EXACTLY as it was sold to me. Why wasn’t there inventory control at the Target store? I didn’t know that I should compare the serial numbers at the Register, although the serial number on the device was not even legible and could not be made out without a magnifying glass. There are many reasons for the discrepancy but I was not responsible and had no knowledge of the issue. I was hoping my lost device and case would be located (of which I have e-mail proof) and bought the new case as I had already received updates from the airline that my item could not be found. I know that if the item was located I could return the Logitech keyboard. The Refund desk at the Brooklyn, NY Target asked me to call Guest Services as they could resolve the problem and issue a refund. Guest Services was useless and told me to return the item to the store in South Carolina. There is no way I can travel to SC within the next few days and I’m not booking a round trip flight to return an item. Anyway, it’s unlikely anyone in the store could help. The representative insisted that he could view all the details of the sale, although I provided the receipt number and he located the purchase. I am very disappointed and should not be stuck with a $150 item I don’t need. I’m a senior citizen on a fixed income and also had to pay the airline to mail back my item. I would not have made the purchase if I didn’t have the option of returning it within a generous period of time. If Target had inadequate inventory control and fraud prevention, they should be accountable and not I. In the future, I will insist that the serial numbers match before purchasing electronics in any store. It didn’t occur to me that I would need to do this at Target.

$100 Gift Card

Dec. 11, 2022, 9:50 a.m. by Karen

On November 11, 2022 at approximately 9:00-9:45 am in the Enfield CT store, I purchased a $100 gift card, at a self checkout register with the help of an associate. On December 8, 2022 my niece went to use the gift card and was told there was a zero balance. The funds were taken out of my account, November 14. 2022! Unfortunately I do not have the receipt! I’ve been in contact with guest services by phone as well as email. They keep asking for the receipt. The representative in guest services, clearly saw the transaction on her computer, exactly when I told her I made the purchase, she gave me a case number, and was going to send it to the next team who would look at it. Once again, I get the generic email from that team asking for the third time for the receipt which I do not have. I couldn’t have made that any more clear the first time. I just got off the phone with a representative who told me once again that without the receipt, there’s absolutely nothing they can do. I asked to speak to someone higher up from her and she said there was no one higher up from her. She told me that absolutely nothing could be done because I did not have the receipt. I find that hard to believe in a company or size in a store. I frequent that no one is even going to try to help me. She told me that if I had a five dollar gift card that I would still need the receipt, I told her if it was a five dollar gift card I wouldn’t be going through this! I feel like I was being called a liar, and that I was being lied to because she said there was no one else in the company I could contact. It was $100 of my hard earned money as a gift to my niece who purchased a new home. If this really is the practice of target when it comes to gift cards, you really should look into changing it because it’s heartbreaking. It just seems that nobody there at Target cares, except for the associates in the Enfield, Connecticut store were amazing this morning.

Target complaint statistics

  • 21 complaints filed

  • 1 Resolution reviews

  • Resolution rating 1.0 / 5

  • Customers willing to do business again 0%

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