T-Mobile Customer Service – How to file a complaint?

A) Try to contact T-Mobile alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

Email

Customer service number

1-800-866-2453

Returns

https://www.t-mobile.com/contact-us.html

How the complaint process works on nonono.com?

Do you have a product complaint or an issue with a refund, return or something else? And you can't get through the T-Mobile complaint line to the T-Mobile help center?

Here's how you can escalate your issue:

File a complaint here on nonono.com for $9 We publish your complaint AND deliver it to the T-Mobile escalations department If T-Mobile doesn't get back to you within 3 days, you'll get a 100% refund

T-Mobile Latest Complaints

Kemp Complaint

Aug. 20, 2020, 7:17 p.m. by Larry

My account with cell number (682) 239 9051 had several cell phones and devices on it. Company split with (817) 9033292 being the main cell along with Apple watches and tablets all moved to new account. My cell was the lone one left on the old account but Tmobile failed to move the associated IPAs with the devices. Also the document to be signed wasn't sent to either party. I was left with 2500 dollars of billing

Click here to see the complaint and comments

Scam me

Jan. 11, 2019, 5:33 p.m. by TASHAWN

I stopped my service with tmobile in October & they have been sending me bills & now sent it to collects without sending me a final bill or telling me why they are still charging me when i contacted them in oct when i switched companies & in nov when i received a bill then again in December

Click here to see the complaint and comments

DONT GET SERVICE WITH T-MOBILE

Jan. 8, 2019, 11:27 a.m. by Shonna

I purchased a tablet back in 2015 and I turned it back in a couple days later because it wasn’t working therefore the gave me another on a month after that the bill went up on it unexpected that wasn’t the agreement so I canceled the line I was told the line was canceled received a bill saying I was paying on two tablets I called the credit the account a couple of dollars said the lines where canceled went through the same situation a couple of time for years it’s 2019 and the same tablets are still on the line I called today and spoke with Latisha out the team of experts in the south Carolina area she stated she never seen any notes on the account nor any calls when ALL THE CALL SUPPOSE TO BE MONITOR AND RECORDED didn’t get anywhere with her remind you I canceled the line over three years ago so I asked to speak either manager which was KIM badge number 1232487 also with the team of experts in the South Carolina area the said the same thing as latisha stated that she can really on credit my account 90 days but she did it for six months when I been paying for 3 years and also had an attitude I been with T-Mobile for 7 years and they never on the same page what pissed me off the most Kim THE MANGER told me she wasn’t able to pull up the call from PA which is outside of SC to basically I had to take a loss out of 3 years if that’s still apart of T-Mobile why aren’t you able to view the calls or the notes she basically said screw me and took my money and said it’s no way to get in touch with them because it’s not in sc and they just opened this department back in July of 2018 THEY ARE A HORRIBLE company I don’t recommend using the service you call one day somebody tell you one thing the next time you call they say they don’t see any notes nor call somebody isn’t doing they job and they leave you to deal with I been getting charge for a tablet for 3 year and I can’t get my money back because they don’t have they stuff together I’m so upset I never wrote a bbb complaint on anyone but and this point I’m so fed up with T-Mobile

Click here to see the complaint and comments

Pay for unlimetided services, when its limited! Read the fine line of the merge.

Jan. 8, 2019, 1:39 a.m. by Ang

Myself and I imagine numerous of other customers that have been been with Metro prior to the merge are.."Paying more for less services." As a metro paying customer, "I and thousands of other paying clients, will,have and do receive less internet/availability versus clients that initiated their services with T-Mobile. I have had a fee occasions where I needed emergency service, the net,a map detail and found I had little to no service. I could be 10 miles from home and have no network or services to make any calls. It shouldn't matter if I make 20k or 50k a year. It shouldn't matter! "Van you here me now?" Starting to sound like that company. Unless I give an arm or an leg or maybe my life in order to he treated equal,receive the same services as T-Mobile customers. Oh wait, Metro is T-Mobile. So, why do I pay more for less and get Trumped. Greed. Just remember, the mighty do fall!

Click here to see the complaint and comments

They’re not refund my money back.

Jan. 4, 2019, 9:31 p.m. by Fatma

They’re not refund back my own money.

Click here to see the complaint and comments

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with T-Mobile.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with T-Mobile, you can file a public complaint on No No No and we will deliver your complaint to T-Mobile and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes T-Mobile to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story. It is the outcome that matters, right?

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with T-Mobile.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with T-Mobile Corporate, you can file a public complaint on No No No and we will deliver your complaint to T-Mobile and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes T-Mobile to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

It is the outcome that matters, right?