T-Mobile complaints: How to file a complaint to the corporate office

May 25, 2023, 8:58 a.m.

Jack was awesome from start to finish! I truly felt like finally I had someone working on my behalf to bring some action and resolution to what turned into a nearly 2 year back and forth kitchen refacing job. I 100% know that I would turn to NoNoNo again for any customer service issues that need escalation!

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May 24, 2023, 9:50 a.m.

Lowes quickly resolved my issue and gave me a refund. Very impressed.

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May 17, 2023, 9:07 p.m.

I sent in my complaint to nonono and in less than two hours homedepot had reached out to me by phone email and text Basically begging me to talk to them My complaint was resolved within one day Nonono.com is the number one second to none place to take your complaints and turn them into a big smile on your face Trust me I was very skeptical about nonono.com But not nonono more they do exactly what they say they can do unbelievable but it’s as true as the sun every morning. Nonono.com is my new hero of the year

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May 17, 2023, 11:58 a.m.

My issue with Sears was going on 6 months with no resolve in sight....I had ALMOST given up, when I found nonono.com....I was a bit skeptical, but WOW, the issue was resolved within weeks! Great company, super friendly, and cost feasible 😀

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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

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May 12, 2023, 3:10 a.m. by SUSAN

i went in 3/3/2023 to get internet and to also see about adding a line for my ex husband. they told me his phone was locked but i got internet service. i have not been able to connect to the internet. went a week later because i got my ex husband's phone unlocked. they told me i could not add him but he could get another account. when i received bill they changed all of my accounts and rolled in with his. i have tried to get this fixed but customer service just says sorry you have to pay we cant help. i had 4 lines and was paying $120 for the past 6 years 8 months and 6 days. (opened account in 2016) now they have my account with 4 voice lines @$40 a piece and then 3 additional lines for $60for a total of $220. I did not request 4 voice lines i requested a separate account with one line. I specifically told TMobil, do not change anything with my account. just add new account with 1 phone line. they told me that was fine they would make a new separate account. the tmobil office i visited was 7th avenue, Corsicana, Texas 75110. i cannot login to pay the internet business account because i cannot register it because I HAVE NO SIGNAL. I DID SEND THE MONEY BUT TMOBILE APPLIED THE PAYMENT AS A CREDIT TO MY PERSONAL ACCOUNT RATHER THAN A PAYMENT TO THE BUSINESS INTERNET ACCOUNT

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Aug. 20, 2020, 7:17 p.m. by Larry

My account with cell number (682) 239 9051 had several cell phones and devices on it. Company split with (817) 9033292 being the main cell along with Apple watches and tablets all moved to new account. My cell was the lone one left on the old account but Tmobile failed to move the associated IPAs with the devices. Also the document to be signed wasn't sent to either party. I was left with 2500 dollars of billing

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Jan. 11, 2019, 5:33 p.m. by TASHAWN

I stopped my service with tmobile in October & they have been sending me bills & now sent it to collects without sending me a final bill or telling me why they are still charging me when i contacted them in oct when i switched companies & in nov when i received a bill then again in December

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Jan. 8, 2019, 11:27 a.m. by Shonna

I purchased a tablet back in 2015 and I turned it back in a couple days later because it wasn’t working therefore the gave me another on a month after that the bill went up on it unexpected that wasn’t the agreement so I canceled the line I was told the line was canceled received a bill saying I was paying on two tablets I called the credit the account a couple of dollars said the lines where canceled went through the same situation a couple of time for years it’s 2019 and the same tablets are still on the line I called today and spoke with Latisha out the team of experts in the south Carolina area she stated she never seen any notes on the account nor any calls when ALL THE CALL SUPPOSE TO BE MONITOR AND RECORDED didn’t get anywhere with her remind you I canceled the line over three years ago so I asked to speak either manager which was KIM badge number 1232487 also with the team of experts in the South Carolina area the said the same thing as latisha stated that she can really on credit my account 90 days but she did it for six months when I been paying for 3 years and also had an attitude I been with T-Mobile for 7 years and they never on the same page what pissed me off the most Kim THE MANGER told me she wasn’t able to pull up the call from PA which is outside of SC to basically I had to take a loss out of 3 years if that’s still apart of T-Mobile why aren’t you able to view the calls or the notes she basically said screw me and took my money and said it’s no way to get in touch with them because it’s not in sc and they just opened this department back in July of 2018 THEY ARE A HORRIBLE company I don’t recommend using the service you call one day somebody tell you one thing the next time you call they say they don’t see any notes nor call somebody isn’t doing they job and they leave you to deal with I been getting charge for a tablet for 3 year and I can’t get my money back because they don’t have they stuff together I’m so upset I never wrote a bbb complaint on anyone but and this point I’m so fed up with T-Mobile

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Jan. 8, 2019, 1:39 a.m. by Ang

Myself and I imagine numerous of other customers that have been been with Metro prior to the merge are.."Paying more for less services." As a metro paying customer, "I and thousands of other paying clients, will,have and do receive less internet/availability versus clients that initiated their services with T-Mobile. I have had a fee occasions where I needed emergency service, the net,a map detail and found I had little to no service. I could be 10 miles from home and have no network or services to make any calls. It shouldn't matter if I make 20k or 50k a year. It shouldn't matter! "Van you here me now?" Starting to sound like that company. Unless I give an arm or an leg or maybe my life in order to he treated equal,receive the same services as T-Mobile customers. Oh wait, Metro is T-Mobile. So, why do I pay more for less and get Trumped. Greed. Just remember, the mighty do fall!

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