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Corporate Office Headquarters
1000 New Stanley Dr New Britain CT 06053
Customer service number
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1 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
Nov. 30, 2022, 3:33 a.m.
The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.
Nov. 29, 2022, 8:28 a.m.
Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.
Nov. 28, 2022, 12:19 p.m.
They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!
Aug. 30, 2022, 4:18 p.m. by ricco
Please note that the Applicant's Book of Documents provides complete detail. This, and the file 'BBB_SBD_Complaint.pdf provides all the communication on this matter to date. 1. This complain comprises of three inter related parts listed below in chronological order: i) Challenges in getting Stanley Black & Decker to fulfill commitments made. Customer Support acknowledges issues with the product and advised it was discontinued. Reviews on Lowes.com over five years have 83% at a single star rating yet the engineers who respond to those reviews still respond to them like the complaint was never heard of and provides a number to call to discuss. Last review rates it “junk” ii) Shipping issues at Stanley Black & Decker resulting in significant and costly loss of time & frustration with their lack of accountability corroding respect for their management iii) Poor Customer Service. Blatantly making false statements to support denial of property damage claim disappointingly, even at the level of the Claims/Litigation manager
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