Sprint complaints: How to file a complaint to the corporate office?

March 26, 2023, 1:11 p.m.

Not sure if this come resolved my issue. I was just a coincidence. However it was shipped the same day I made a complaint. What I did not receive was a camera bag. And I thought I was getting a charger. However the charger may not been in this package. But the camera bag should have been. However I would use this company again.

Click here to see the complaint and comments

March 26, 2023, 8:41 a.m.

Home Depot was quick to reply to my complaint and the job was handled in a timely manner. Plus they have a gift card which was nice.

Click here to see the complaint and comments

March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

Click here to see the complaint and comments

March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

Click here to see the complaint and comments

March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

Click here to see the complaint and comments

May 9, 2019, 11:48 a.m. by Jenn

My phone on and off since last summer consistently goes in to periods where it says there is no sim card. It also drops calls, and the fact that I'm paying so much for a phone that doesn't even always work stinks.

Click here to see the complaint and comments

May 8, 2019, 7:06 p.m. by Susan

I pay 200 a month for 2 IPhones XR since getting these phone we are dropping calls. Other family members that have sprint and iPhone XR are having the same issues. This has been going on for months now. When I called I was told yes there is a software situation in my area but when my son called who live 11 miles from me. He was told NO issues in our area. So what the hell is wrong???? Is it Sprint service that’s sucks or this wonderful piece of shit NEW apple iPhone. Or is it the combination of both. What deal will I get off my bill for shit service.

Click here to see the complaint and comments

April 22, 2019, 6:33 p.m. by Erica

ordered a phone on 03/21/2019 decided to cancel , so I sent the device back within the 14 day return policy, they received the device on 04/09/2019 a Tuesday at 10:06 am, and I have not received my refund of $54.00 back on my card yet, called 3 times and each time I am told it was not done , and that they will escalate it. It is Monday 04/22/2019 and still no refund. They had no problem taking it off my card when I ordered the device but they cant seemed to refund it. the number on the account 757-574-2309. I can be reached at (404)808-8861,or egrant0725@gmail.com. I don't want to file with BBB but I will if I don't receive my refund.

Click here to see the complaint and comments

April 20, 2019, 12:06 p.m. by Deborah

I have had my phone for about a month I was giving the run around from the get go. Then I was told because i was over 55 I could get a deal on the senior plan then since that came into play I explained that I get paid Tuesday 4-23-2019 I was told that was okay then I kept getting emails that my service will be suspended really.

Click here to see the complaint and comments

March 30, 2019, 9:04 p.m. by Kathryn

From the beginning of signing up with Sprint it has been an absolute nightmare. Just in the last month I have either held, been transferred from one person to another (and no one knew what they were doing) been told I didn’t have a device that I did have and bought it from Sprint the day I signed up. My iPad or my husbands as been without data intermittently and when I called was told I only had on IPad. We have been spoken down to and most recently, after leaving Sprint, tried to port all three phones and only 2 would port. When called your representative (who was incredibly rude even with the dignity rep on the line) and said it would not be released. By the end of that call my entire day was ruined again. The coverage is HORRIBLE and we were “guaranteed” it would be as good as Verizon whom I left ONLY because it was getting expensive with them. My bill is MORE than my Verizon bill ever was without even so so coverage and Sprint has the WORST customer service i wanted a Mac iPhone when signing up, the rep told me “no you don’t, the new ones are too big and not a good cost saving purchase “. Again went with her suggestion. Not only was the phone way too small the speaker was so quiet I couldn’t use it! When I called about it I was transferred 4 times and held for an hour just for a simple inquiry. I have ever encountered. I am in Executive Administration and believe me your reps are either poorly trained or poorly hired. Most of the time we can’t even understand them. I am canceling my account and really hope that this email finds someone who will follow through with anything. 3 of your higher mgmt said they would research our acct and get back to us. Not one word. Re service fees, I expect them to be waived. The frustration, hours upon hours of holding, being transferred, incorrect info given and my frustration should more than cover it. So far today it has been 6 hours simply trying to get a phone number ported out. Sure enough, I spoke to 3 reps with 3 different answers.

Click here to see the complaint and comments