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20 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
Nov. 26, 2022, 9:53 a.m.
We had ordered a backboard set from Walmart for $250, marked down from $600+. Unfortunately the old adage if it sounds too good to be true than it probably is. I honestly do not think they had the backboard advertised in their warehouse because they sent us the wrong item twice. After about 6 phone calls and getting "No, No, No" involved I was issued my refund and they chose not to pick up the wrong backboard and told me to throw them away or to donate them. I deal with Walmart all the time but this was my first issue like this.
Nov. 26, 2022, 8:50 a.m.
Once the communication began, it results started quickly until resolution was found.
Nov. 25, 2022, 9:55 a.m.
Constant communication. I felt extremely important and taken care of. Both sides really stepped it up. Thanks so much!😎
Nov. 24, 2022, 12:30 p.m.
I had a issue with DoorDash delivery. I didn’t get my order, it was delivered to someone else. I have been using DoorDash service for over two years and never had an issue, until recently. My order was over $80.00 and when I contacted DoorDash, the representatives gave me the round around and when I asked to speak to a supervisor, they said not available now, was told a supervisor will call me, but never did. I kept receiving emails indicating, I won’t be getting my refund, due to too many cancellations. Which DoorDash canceled my orders due to no drivers available. I was so frustrated, I contacted No, no, no service. I have never used this service and was skeptical. I was really impressed i got a response from Jack right away. Very professional and very helpful and very pleased with the results.
Nov. 24, 2022, 10:54 a.m.
Issued cash for phone replacement to buy my own. This case did have a bit of back and forth however was resolved within approximately 7 to 10 days. Using the service NoNo to escalate gets your request to the folks that will make decisions regarding your complaint. This is my 3rd time using and havent been disappointed.
May 9, 2019, 11:48 a.m. by Jenn
My phone on and off since last summer consistently goes in to periods where it says there is no sim card. It also drops calls, and the fact that I'm paying so much for a phone that doesn't even always work stinks.
May 8, 2019, 7:06 p.m. by Susan
I pay 200 a month for 2 IPhones XR since getting these phone we are dropping calls. Other family members that have sprint and iPhone XR are having the same issues. This has been going on for months now. When I called I was told yes there is a software situation in my area but when my son called who live 11 miles from me. He was told NO issues in our area. So what the hell is wrong???? Is it Sprint service that’s sucks or this wonderful piece of shit NEW apple iPhone. Or is it the combination of both. What deal will I get off my bill for shit service.
April 22, 2019, 6:33 p.m. by Erica
ordered a phone on 03/21/2019 decided to cancel , so I sent the device back within the 14 day return policy, they received the device on 04/09/2019 a Tuesday at 10:06 am, and I have not received my refund of $54.00 back on my card yet, called 3 times and each time I am told it was not done , and that they will escalate it. It is Monday 04/22/2019 and still no refund. They had no problem taking it off my card when I ordered the device but they cant seemed to refund it. the number on the account 757-574-2309. I can be reached at (404)808-8861,or email@example.com. I don't want to file with BBB but I will if I don't receive my refund.
April 20, 2019, 12:06 p.m. by Deborah
I have had my phone for about a month I was giving the run around from the get go. Then I was told because i was over 55 I could get a deal on the senior plan then since that came into play I explained that I get paid Tuesday 4-23-2019 I was told that was okay then I kept getting emails that my service will be suspended really.
March 30, 2019, 9:04 p.m. by Kathryn
From the beginning of signing up with Sprint it has been an absolute nightmare. Just in the last month I have either held, been transferred from one person to another (and no one knew what they were doing) been told I didn’t have a device that I did have and bought it from Sprint the day I signed up. My iPad or my husbands as been without data intermittently and when I called was told I only had on IPad. We have been spoken down to and most recently, after leaving Sprint, tried to port all three phones and only 2 would port. When called your representative (who was incredibly rude even with the dignity rep on the line) and said it would not be released. By the end of that call my entire day was ruined again. The coverage is HORRIBLE and we were “guaranteed” it would be as good as Verizon whom I left ONLY because it was getting expensive with them. My bill is MORE than my Verizon bill ever was without even so so coverage and Sprint has the WORST customer service i wanted a Mac iPhone when signing up, the rep told me “no you don’t, the new ones are too big and not a good cost saving purchase “. Again went with her suggestion. Not only was the phone way too small the speaker was so quiet I couldn’t use it! When I called about it I was transferred 4 times and held for an hour just for a simple inquiry. I have ever encountered. I am in Executive Administration and believe me your reps are either poorly trained or poorly hired. Most of the time we can’t even understand them. I am canceling my account and really hope that this email finds someone who will follow through with anything. 3 of your higher mgmt said they would research our acct and get back to us. Not one word. Re service fees, I expect them to be waived. The frustration, hours upon hours of holding, being transferred, incorrect info given and my frustration should more than cover it. So far today it has been 6 hours simply trying to get a phone number ported out. Sure enough, I spoke to 3 reps with 3 different answers.
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