A) Try to contact Sprint alone by yourself or...
B) Save time and effort: escalate your complaint to the corporate office with our help
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Sept. 28, 2022, 5:19 p.m.
An executive resolutions representative reached out to me after lodging my complaint with NoNoNo and handled my issues to my satisfaction. I do wish it had not come to me filing a complaint of this sort but it does seem to have got the attention my issue deserved. I consider my case resolved at this point. Thank you NoNoNo for your service.
Sept. 28, 2022, 9:41 a.m.
great help i was call the next day by a manager and he fix my problem that i could not fix
Sept. 23, 2022, 11:25 p.m.
I was able to have American Home Shield call me and try to resolve all the issues. This was the first time I felt like anyone listened to me. While the majority of our issues were solved with a second opinion, we were able to give feedback and also offered a credit for all our troubles. So, this really was helpful!
Sept. 20, 2022, 4:52 p.m.
Home Depot graciously offered me a e-gift card to compensate for my loss. It’s much appreciated because I am presently remodeling my condo.
Sept. 14, 2022, 7:34 p.m.
After spending countless hours on hold and on transfers with ADT with no resolution, I contacted No No No. After 3 business days had still not heard from ADT so I let them know and was contacted by ADT within 2 hours with complete resolution to my issues. Highly recommended!
May 9, 2019, 11:48 a.m. by Jenn
My phone on and off since last summer consistently goes in to periods where it says there is no sim card. It also drops calls, and the fact that I'm paying so much for a phone that doesn't even always work stinks.
May 8, 2019, 7:06 p.m. by Susan
I pay 200 a month for 2 IPhones XR since getting these phone we are dropping calls. Other family members that have sprint and iPhone XR are having the same issues. This has been going on for months now. When I called I was told yes there is a software situation in my area but when my son called who live 11 miles from me. He was told NO issues in our area. So what the hell is wrong???? Is it Sprint service that’s sucks or this wonderful piece of shit NEW apple iPhone. Or is it the combination of both. What deal will I get off my bill for shit service.
April 22, 2019, 6:33 p.m. by Erica
ordered a phone on 03/21/2019 decided to cancel , so I sent the device back within the 14 day return policy, they received the device on 04/09/2019 a Tuesday at 10:06 am, and I have not received my refund of $54.00 back on my card yet, called 3 times and each time I am told it was not done , and that they will escalate it. It is Monday 04/22/2019 and still no refund. They had no problem taking it off my card when I ordered the device but they cant seemed to refund it. the number on the account 757-574-2309. I can be reached at (404)808-8861,or firstname.lastname@example.org. I don't want to file with BBB but I will if I don't receive my refund.
April 20, 2019, 12:06 p.m. by Deborah
I have had my phone for about a month I was giving the run around from the get go. Then I was told because i was over 55 I could get a deal on the senior plan then since that came into play I explained that I get paid Tuesday 4-23-2019 I was told that was okay then I kept getting emails that my service will be suspended really.
March 30, 2019, 9:04 p.m. by Kathryn
From the beginning of signing up with Sprint it has been an absolute nightmare. Just in the last month I have either held, been transferred from one person to another (and no one knew what they were doing) been told I didn’t have a device that I did have and bought it from Sprint the day I signed up. My iPad or my husbands as been without data intermittently and when I called was told I only had on IPad. We have been spoken down to and most recently, after leaving Sprint, tried to port all three phones and only 2 would port. When called your representative (who was incredibly rude even with the dignity rep on the line) and said it would not be released. By the end of that call my entire day was ruined again. The coverage is HORRIBLE and we were “guaranteed” it would be as good as Verizon whom I left ONLY because it was getting expensive with them. My bill is MORE than my Verizon bill ever was without even so so coverage and Sprint has the WORST customer service i wanted a Mac iPhone when signing up, the rep told me “no you don’t, the new ones are too big and not a good cost saving purchase “. Again went with her suggestion. Not only was the phone way too small the speaker was so quiet I couldn’t use it! When I called about it I was transferred 4 times and held for an hour just for a simple inquiry. I have ever encountered. I am in Executive Administration and believe me your reps are either poorly trained or poorly hired. Most of the time we can’t even understand them. I am canceling my account and really hope that this email finds someone who will follow through with anything. 3 of your higher mgmt said they would research our acct and get back to us. Not one word. Re service fees, I expect them to be waived. The frustration, hours upon hours of holding, being transferred, incorrect info given and my frustration should more than cover it. So far today it has been 6 hours simply trying to get a phone number ported out. Sure enough, I spoke to 3 reps with 3 different answers.
20 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
No No No is a consumer advocacy website that helps consumers file and resolve complaints with Sprint.
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If you need to resolve an issue with Sprint Corporate, you can file a public complaint on No No No and we will deliver your complaint to Sprint and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
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