Shipt complaints: How to file a complaint to the corporate office

A) Save time and effort: escalate your complaint to the corporate office with our help; click the orange button

B) Try to contact Shipt by yourself: contact details below

Corporate Office Headquarters

17 20th St. N Suite 100 Birmingham AL 35203


Customer service number

(205) 502-2500

How does the complaint process work on

Here's how you can escalate your issue:

  1. File a complaint here on for $15

  2. We publish your complaint AND deliver it to the Shipt escalations department

  3. If Shipt doesn't get back to you within 3 days, you'll get a 100% refund

Shipt complaint statistics

  • 3 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

Latest Resolution Reviews Of Other Businesses


star star star star star

May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

Shipt Latest Complaints

Shipt Criminals in Payments Department

Sept. 3, 2022, 5:10 a.m. by Bynthia

Shipt Shopper messed up my order completely. I took screenshots as proof of what he did. He then marked my order Complete and I got a receipt from Shipt. The receipt e-mail says to reply directly with any concerns regarding this order. I wrote a detailed message and included the screenshot, more than enough evidence of the problem. Customer Service did nothing at all. Not even a response. I waited over a week. No response, no credit, and no resolution. I wrote back to the same address and said I would stop payment on this charge with my credit card company. Still no response whatsoever from Shipt customer service. I submitted the dispute with my credit card. Shipt didn’t even respond to the card company. My husband was in a catastrophic accident and airlifted to Houston. I am staying in hotels and apartments to be near my husband, and relying on grocery delivery since I am from out of town, have no vehicle, do not know the area, and stressed by caring for my now-quadriplegic, ventilated husband. Shipt never replied. I tried to place an order recently, and the app said my account was inactive. I called customer service and they worked on it and said it’s resolved, place your order, and we hung up. I tried again but still couldn’t place the order, “Account Inactive.” I called customer service again, they said my account is in good standing and there is no reason I should be getting that message. I’ve now spent HOURS on the phone with Shipt instead of at the hospital with my husband. Customer Service contacted Technical Support and they tried to place the order for me but got the same error message. I asked for a supervisor and he couldn’t figure out the problem either. There were no notes or actions taken on my account officially, and four departments within Shipt had no idea what to do. Finally, I asked to be transferred to the Payments department. The supervisor contacted them and was told that Payments decided to make my account inactive, apparently as punishment for submitting a complaint. This is not only inappropriate and retaliatory, but obviously unethical and against all company protocol, since nobody in any division knew it happened. Whichever fool in Payments arbitrarily decided to abuse their power by inactivating an account when the Account Owner had done no wrong, did so without any trace; nothing noted on the account, and no communication, warning, or notification to the Account Owner. On Thursday, my family desperately needed groceries as we are in the heart of the medical complex, with no grocery stores nearby. Because this fool in Payments attacked our family in this way, we literally had no groceries Thursday night. The Supervisor acknowledged this behavior by Payments was horrible, but said he couldn’t give me their phone number and they would not reach out. I had to contact them. So that’s their policy. One day, when you try to use your Shipt account that’s fully paid for the year, and it works for every single step (selecting stores, shopping, adding delivery address and tip etc) except “Submit Order,” you get to magically figure out that some dirtbag in Payments quietly inactivated your account without telling you or anyone at Shipt. Then you get to figure out how to try to contact them even though you don’t know who did it and don’t have their e-mail address. Again, the Supervisor admitted this was not only wrong but highly inappropriate behavior by Payments, because my account was prepaid for the entire time (2 months!) they closed my account. The Supervisor promised that his Manager would call me the next day after speaking to Payments, and that if I would just e-mail Payments at the address he just found for me , I would surely have my account reactivated by Friday. I never got a call from the Manager and Payments ignored my e-mail. The person in Payments who did this needs to be identified and fired, and Shipt needs to be held accountable for this outrageous behavior, and pay me for two nights my family went without food because of their criminal behavior. We will be unable to buy groceries for Labor Day weekend.

Shipt complaint statistics

  • 3 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

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