Sears Customer Service – How to file a complaint?

May 26, 2022, 2:36 a.m.

No No No was great at putting my issue with Sears in front of right executives to get. An exception to their policy based on my circumstances.

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June 2, 2022, 10:23 a.m.

No No No very quickly resolved our issue with Sears Home Warranty. They were able to do what we had been trying, unsuccessfully, to do for months. I would definitely recommend them.

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June 4, 2022, 1:38 p.m.

The business called me the next day. They were very helpful and provided a return address and refund was provided

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July 1, 2022, 12:24 p.m. by Wes

My name is wes Adkins I ordered a flex head 5/8 gear wrench I was shipped a 3 set crescent wrench I was not sent a confirmation email with order number I went to UPS store and returned at my cost of 18.95 package was received by Amada on wedsday around noon I spent 40 min on hold and then sent to automated service again

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July 1, 2022, 11:28 a.m. by Allison Claire

I need a part to fix my combination washing machine. A technician came out in April and said I needed a new part a Laundry Center Washer Electronic Control Board. I paid for everything up front, including the part. Sears has been lying to me for months now. They promised me that the part would be delivered to them on June 30th. Now they say they can't find the part and are looking around for local distributors. It is disgusting how much they lie and how inept their "customer service" team is....I haven't had a washer in months. Do they think I want to buy a new one? They also sold me a warranty which I obviously will be canceling. Sickening people. Your order number 000743542556162

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July 1, 2022, 11:20 a.m. by Edward

We have an extended warranty on our refrigerator. The refrigerator is failing and we need it serviced. We scheduled an appointment for a repair which was scheduled for 5 weeks out. On the day of the scheduled service we were contacted and told the technician was not available and we needed to reschedule. The next service date was scheduled 5 weeks out on August 1. This is so crazy and after numerous phone calls we received no help. Sears is an embarrassment and I regret purchasing the extended warranty.

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July 1, 2022, 1:06 a.m. by Sheila

On 6/23/22, I had my carpets cleaned by a Sears tech. He stated I needed two extra charges to my bill, one being $60 for heavy soil treatment. After he left, my niece and I looked at the carpet and no real cleaning was done to change the soiled areas. It looked just the same. I called the call center number and was told to wait until the following day. I did. Then I was told there would be a tech in the area Saturday for a redo, but I should wait and call between 4p and 5p to let my invoice clear. When I called back, I was told that they don't do redos on Saturday;I was misinformed and would need to wait until the following Friday. I was not happy with the poor cleaning and further delay and said I would prefer a credit for the $60 charge to work with another company. I was told there was another redo scheduled for Monday, which was never discussed with me and I had no availability that day. I was told they would check with the dispatcher on my credit request. There was to be a call between 9a and 11a on Monday. No call was received until Tuesday at which time I was told my credit card had not been accepted. No mention of my credit request. I did not provide any further information to the call center and asked to speak to manager. I was told that I was refusing to pay. I repeated twice that at no time had I ever said that I refused to pay. During these discussions with the call center, I had asked to speak with a manager twice. I've yet to hear from anyone. The Sears tech wrote down my credit card number on his invoice and got one of the digits wrong. That's why it wasn't accepted. That had nothing to do with me. The Sears call center is 703/339-5888. The invoice number is 704481. Cleaning was done in Stafford VA.

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June 29, 2022, 1:50 p.m. by Susanna

My dishwasher died back in February. A sears serviceman came and diagnosed it. He ordered the parts which came in a few days. I called Sears about getting a serviceman to come and do the repairs. I was told it would be about a month. Since then, I have been “rescheduled” 6 times. Today was another “scheduled” day. No call, text and he was no show. I tried calling the number on the website twice and after about 12 minutes I was disconnected. I am beyond frustrated. Sears has been charging me $50 a month since December with nothing to show for it. I want Sears to either send someone over immediately to repair this dishwasher or refund the entire amount they have charged me. I feel like this whole thing is a scam!

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