Sears Customer Service: How to file a complaint

A) Try to contact Sears by yourself: contact details below, or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

3333 Beverly Road Hoffman Estates IL 60179

Email

ncr@sears.com

Customer service number

1-800-479-5899

Returns

How does the complaint process work on nonono.com?

Do you have a dispute and you’d like to contact Sears corporate office?

Here's how you can escalate your issue:

  1. File a complaint here on nonono.com for $9

  2. We publish your complaint AND deliver it to the Sears escalations department

  3. If Sears doesn't get back to you within 3 days, you'll get a 100% refund

Sears Resolution Reviews

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Sears Latest Complaints

Denial of Service?

Jan. 26, 2023, 1:10 p.m. by Michael

Mid-November: Dishwasher broken. Sears Home services sent a technician who reported two parts were required – parts ordered. Late November: One part arrived. Mid-December: Website said second part was cancelled. After many, many calls, Sears first said wrong part was ordered, then said correct part was back-ordered, then said part was discontinued. We were advised that after thirty business days, they would try to locate the part from out of system providers. If they were unable to fix the dishwasher, a replacement would be provided per our service agreement. Early January: Sears reported (after many, many phone calls, that the part was purchased locally, and a technician would arrive to complete the work. Mid-January: Technician arrived without the part, and without any knowledge of the repair history. After consulting with his manager, he advised us that the original technician had the part in his truck, and he would arrive later that day to complete the work. Technician did not arrive – appointment rebooked twice. Original technician arrived without the part, said that what we were told was impossible as there were no parts delivered in that way, and his mobile showed only that the part had been cancelled, and that it was available – he re-ordered the part and planned to return in a week. Today: Part still not delivered, Appointment cancelled without notice. Throughout this process, we have been without a working dishwasher that could not be closed, as the door latch (one of the parts) was removed during the first visit. Water has continued to pool in the bottom of the dishwasher, becoming stagnant and foul-smelling. We need to keep our kitchen windows open, as the air feels unhealthy. The dishwasher will not stop giving an error message, and blinks constantly – day and night. Additionally we have made countless calls to try to contact someone in a managerial position and have been repeatedly stonewalled or misdirected to non-working or automated numbers that bring us back to the call center – seemingly in India – whose employees work from an unvarying script and are unable or not allowed to connect us with a supervisor or manager. It feels as though the whole system has been designed to avoid honoring the contract in a timely manner. We are considering taking this issue to the consumer protection agency.

Dryer Repair - Sears and Repair Company Denying Service and Repair Company Damaged Gas Line

Jan. 24, 2023, 1:10 p.m. by Anthony

Hello, We have been having issues with our dryer since October/November and have contacted Sears for service under our contact with them. They have sent a 3rd party repair company about 5 times since we first contacted them but they have not been able to fix the issue. At this point, we have been without a dryer for months hoping that it would be fixed. Sears customer service has been terrible telling us to call the 3rd party company which we have no contract with. On top of that, the last time the repair person came they damaged the gas line and now Sears is telling us they cant do anything and to buy a new one without any form of reimbursement for the dryer, time lost from work, having to go out to do laundry or for DAMAGES done by their repair attempt. After spending hours calling sears, several days off, inconvenience of no dryer, neither Sears or the repair company is helping, in fact they have canceled appointments for the repair and left us with no answer. It has been over 3-4 months without a dryer and with back and forth with sears. The money the spent on the incapable repair company coming 5 times, parts, and incompetent customer service has exceeded the cost of a new dryer. Sears is not holding up to their part of the contract, denying repair service and still charging us for the contract, which we may as well dispute. Please help us get this resolved as soon a possible since its been months. Thank you in advance for your help.

Sears Description

Sears is an integrated retailer providing merchandise and related services. Sears offers a wide range of home merchandise, apparel and automotive products and services through Sears-branded and affiliated full-line and specialty retail stores in the United States. Sears also offers a variety of merchandise and services through sears.com, landsend.com and specialty catalogs. Sears offers consumers proprietary brands including Kenmore and DieHard.

Sears claims to be the largest provider of home services in America, with more than 14 million service and installation calls made annually.

(Source: transformco.com/about/sears)

What is No No No?

We’re an independent consumer advocacy group here to help you resolve your complaint with a business.

Our mission is to fix issues and relationships between consumers and businesses.

If you need to resolve an issue with Sears, you can file a public complaint on No No No. We will deliver your complaint to the Sears corporate office and ask them to resolve your issue.

After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes Sears to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.