Sears Customer Service: How to file a complaint

April 29, 2023, 2:10 p.m.

After 4 months of unresolved refrigerator issues with Sears, I asked NoNoNo for help: they stepped in and fixed the whole problem in less than 1 week! I wish I had contacted them MUCH sooner! They kept me up to date on every step, and followed through with their promises.

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April 21, 2023, 7:23 a.m.

After failing for over a week to get any sort of response from Sears regarding my issue - I contacted NO NO NO - within two days I was connected to someone who had the authority to assist me and within a couple of weeks I had a full refund. I was amazed!

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July 12, 2022, 3:05 p.m.

A Sears representative sent me an email accepting my dissatisfaction with service and gave me a reduction in the original bill and processed the new amount to my credit card. This process took about a week.

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July 12, 2022, 10:07 a.m.

I used No No No to help resolve an issue I had with Sears getting a refund for work not completed or performed. The results was getting a response and the resolution to my problem and Jack stayed in contact with me throughout the entire completion.

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July 12, 2022, 9:33 a.m.

I am very pleased with this service and am so grateful I found it online. I had been waiting on a part from Sears since the end of April. Every time I contacted Sears I was blown off or told that they had no idea when I would receive said part. Once I contacted No No No miraculously Sears had the necessary part sent to me via UPS in about 3-4 days. So I am grateful for this service and thank you very much!

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June 4, 2022, 1:38 p.m.

The business called me the next day. They were very helpful and provided a return address and refund was provided

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June 2, 2022, 10:23 a.m.

No No No very quickly resolved our issue with Sears Home Warranty. They were able to do what we had been trying, unsuccessfully, to do for months. I would definitely recommend them.

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May 26, 2022, 2:36 a.m.

No No No was great at putting my issue with Sears in front of right executives to get. An exception to their policy based on my circumstances.

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May 25, 2023, 8:58 a.m.

Jack was awesome from start to finish! I truly felt like finally I had someone working on my behalf to bring some action and resolution to what turned into a nearly 2 year back and forth kitchen refacing job. I 100% know that I would turn to NoNoNo again for any customer service issues that need escalation!

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May 24, 2023, 9:50 a.m.

Lowes quickly resolved my issue and gave me a refund. Very impressed.

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May 17, 2023, 9:07 p.m.

I sent in my complaint to nonono and in less than two hours homedepot had reached out to me by phone email and text Basically begging me to talk to them My complaint was resolved within one day Nonono.com is the number one second to none place to take your complaints and turn them into a big smile on your face Trust me I was very skeptical about nonono.com But not nonono more they do exactly what they say they can do unbelievable but it’s as true as the sun every morning. Nonono.com is my new hero of the year

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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

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May 16, 2023, 10:08 a.m.

Glad this got resolved, customer service was not very helpful.

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May 31, 2023, 11:45 a.m. by Joann

I had a maintenance appointment for my Kenmore washer on May 10th. No one showed up and when I called the phone # I was told that they had no one in my area to do washer maintenance. I have since then called 4-5 different numbers and been passed around to different departments. I have had to repeat my name, address & phone # so many times. Tired of it. The last call was again today and I was told that they have to close out my ticket which will take 72 hours and then someone will call me. I was told this on May 24th. I do have an extended warranty and I just wanted the preventive maintenance on it.

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May 24, 2023, 2:50 p.m. by Dawn

Called Sears on 5/10/23 because fridge was not working. Have had their Sears Service Agreement for over 33 years. Pleaded with them to get a technician out the next day. On 5/11/23 two technicians came and said the fridge is shot a replacement is needed. In Sears fashion they want to rebuild a 20 year old fridge instead of a replacement. Really? Was told the process would take 3-5 business days to find parts and we would be kept abreast of the status either by text or emails. That never happened. In todays world of technology replacement parts should take a matter of days to know if they have it or don’t have it. I in turn have had to keep calling Sears to get updates and I keep getting 3-5 or 3-10 business days before a decision is made. On 5/23/2023 I was informed of Sears 3 stage process on a claim. Was told I am now in stage 3, but today I called and there was no reference of that process in my claim file…OMG. By the time all is said and done it will be over a month before we know something or get a new fridge. Yes they approved $115 for a mini fridge and $300 for food loss. That does not cover the food loss, nor the daily expense of buying food out each day for almost 2 weeks. Guess what, those two checks that they are sending us will take over 20 days to process, another month before we get it. It’s disappointing that Sears can’t honor their Service Agreement Promise. A $1300 plus fridge is a drop in the bucket after what they make on the cost of the service agreement renewal. Now every time you call Sears they are trying to sell you another warranty program, despite the reason you are contacting them. I am so frustrated with the process, there has to be a better way. NO common sense being used at all.

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May 23, 2023, 2:30 p.m. by PHILIP

1-no human here or abroad will speak to me. It's all robots. I couldn't add appliance repair or change my appointment. I was given a window of 8am to 5PM 2-I had multiple appliance issues and when the tech came today, he only specializes in refrigerators. Someone else would address my GE stove and my Weber gas grill 3-My freezer does not close properly so everything glazes over and one shelf in my refrigerator freezes. He diagnosed it for $107 but to shim the refrigerator door would take 30 minutes and my total cost would be $383.00 including $12 in parts The tech was more concerned about getting paid than living up to Sears Motto. He might be a robot also. TRUSTED FOR GENERATIONS--PROUDLY SERVING MY NEIGHBORHOOD. Since I cannot reach a human at Sears I am reaching out to you. 1-I can cancel the amount of my charge and file a dispute 2-I can contact the Rockland County Dept of Consumer Affairs 3-I can publish my complaint in the Local Neighborhood board Your suggestion is appreciated.

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May 22, 2023, 4 p.m. by Rosa

It's been over a month and my washer is still not working. Sears sent out a third party co.pany called MyApplianceGuy and the issue worse. My machine went from not spinning to leaking water everywhere. The tech that showed up couldn't even put my machine together how he found it. Called them back and they wouldn't answer. Now sears can't send me a technician over without "escalating" it which only leads to lost time. No one ever does call back after the 72 hour time period. To make matters worst got an appointment scheduled and the company calls me and tells me that they can't send no one so their canceling due to someone calling out that to me is un professional a company shouldn't cancel on a customer nevertheless tell them it's due to a worker calling out sick that sounds like the company has no ethics n needs to handle their company issues aside from telling their customers these problems or issues Here we are paying for insurance and can't even get answered and ontop of that we get canceled due to a worker calling out.

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May 18, 2023, 12:20 p.m. by CAROLYN

I HAVE a Warranty Protection Plan that I've used before. I am being ripped off for more money and no service. I've had Cancellation after Cancellation . No order for my Whirlpool Refrigerator Freezer Seal Gasket has been ordered. I'm am Mentally Distressed and now my BP has elevated. NOT DEPENDABLE AND NOT TRUSTWORTHY.

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