Sears Customer Service: How to file a complaint

A) Save time and effort: escalate your complaint to the corporate office with our help; click the orange button

B) Try to contact Sears by yourself: contact details below

Corporate Office Headquarters

3333 Beverly Road Hoffman Estates IL 60179


Customer service number



How the complaint resolution process works on

Do you have a dispute and you’d like to contact Sears corporate office?

Here's how you can escalate your issue:

  1. File a complaint here on for $15

  2. We publish your complaint AND deliver it to the Sears escalations department

  3. If Sears doesn't get back to you within 3 days, you'll get a 100% refund

Sears complaint resolution statistics

  • 266 complaints filed

  • Resolution rating 4.46 / 5

  • Customers willing to do business again 82%

Sears Resolution Reviews

Latest Resolution Reviews Of Other Businesses


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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

Sears Latest Complaints

Sears Service Agreement Promise

May 24, 2023, 2:50 p.m. by Dawn

Called Sears on 5/10/23 because fridge was not working. Have had their Sears Service Agreement for over 33 years. Pleaded with them to get a technician out the next day. On 5/11/23 two technicians came and said the fridge is shot a replacement is needed. In Sears fashion they want to rebuild a 20 year old fridge instead of a replacement. Really? Was told the process would take 3-5 business days to find parts and we would be kept abreast of the status either by text or emails. That never happened. In todays world of technology replacement parts should take a matter of days to know if they have it or don’t have it. I in turn have had to keep calling Sears to get updates and I keep getting 3-5 or 3-10 business days before a decision is made. On 5/23/2023 I was informed of Sears 3 stage process on a claim. Was told I am now in stage 3, but today I called and there was no reference of that process in my claim file…OMG. By the time all is said and done it will be over a month before we know something or get a new fridge. Yes they approved $115 for a mini fridge and $300 for food loss. That does not cover the food loss, nor the daily expense of buying food out each day for almost 2 weeks. Guess what, those two checks that they are sending us will take over 20 days to process, another month before we get it. It’s disappointing that Sears can’t honor their Service Agreement Promise. A $1300 plus fridge is a drop in the bucket after what they make on the cost of the service agreement renewal. Now every time you call Sears they are trying to sell you another warranty program, despite the reason you are contacting them. I am so frustrated with the process, there has to be a better way. NO common sense being used at all.

Sears complaint resolution statistics

  • 266 complaints filed

  • Resolution rating 4.46 / 5

  • Customers willing to do business again 82%

Sears Description

Sears is an integrated retailer providing merchandise and related services. Sears offers a wide range of home merchandise, apparel and automotive products and services through Sears-branded and affiliated full-line and specialty retail stores in the United States. Sears also offers a variety of merchandise and services through, and specialty catalogs. Sears offers consumers proprietary brands including Kenmore and DieHard.

Sears claims to be the largest provider of home services in America, with more than 14 million service and installation calls made annually.


What is No No No?

We’re an independent consumer advocacy group here to help you resolve your complaint with a business.

Our mission is to fix issues and relationships between consumers and businesses.

If you need to resolve an issue with Sears, you can file a public complaint on No No No. We will deliver your complaint to the Sears corporate office and ask them to resolve your issue.

After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes Sears to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.