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"text": "Coral was very efficient and provided an excellent customer service ",
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"text": "Hi Sarah!\n\nCoral from Mapiful here :) \n\nMy sincere apologies for the issues with your recent Mapiful purchase. We would really appreciate if you would be kind enough to review the outcome of the resolution. Your review would really help other customers like yourself and also help us improve.\n\nThanks in advance, \nHave a wonderful day. \n\nKindly, \n\nCoral",
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"text": "I didn’t use Null but called Kroger Co and got problem resolved immediately.",
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{
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"story": "I was upgraded from copper to fiber optic in July in which I was supposed to have better service. I have the package of internet and tv. My tv service gets interrupted about 4 to 5 time within an hour every hour. I have had a total of literally 10 to 11 technicians come out and can not get this issue fix. I am supposed to have a field manager onsite every time I had a tech over, but on this last visit the manager never answer the call from the tech. Now the tech is saying that I need to rewire my outlet cause I have an open ground and fiber optic needs it. This is frustrating. We have been a loyal customer of AT&T since it was southwestern bell. It would be a shame to discontinue business after all this years ",
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"text": "AT&T contacted me quickly after no no no gave me the proper information on who to reach out at At&T ",
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{
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"story": "Hello. Yesterday I shopped for 1 hour in your store and when I got to the register I found out you recently stopped taking mastercard(I say recently as I used mine 2 to 3 months ago at the sparks Nevada location). When I stated I only had my Mastercard with my I said I couldnt pay and went to leave and was asked what the cashier wanted me to do with my items and expected me to go place everything back on the shelf with 2 children. This was at the reno Nevada location. I then called the carson location as I was going there and asked if they took mastercard as I was unsure if this was a reno decision or a new costco as a whole decision to which I was laughed at and asked if the last time I used a mastercard was in the 80s because costco stopped taking mastercard in the 80s and I stated that is inaccurate as I used mine l a couple months ago to which she stated I was wrong and to have a good day. I researched and found you did stop this year. Both ladies at both location were extremely rude and I have never had a bad experience and this was two seperate locations. I shop at Sam's club as well at times and am considering shopping there primarily due to this experience. I know that means little as you serve millions and I am one small person in a small agreeing family. Hopefully this helps inform you in some way. ",
"date": "2019-08-25T16:47:51.152655-04:00",
"wydba": true,
"resolved": true,
"score": 4,
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"targetCompany": {
"id": 479,
"name": "Costco",
"slug": "costco",
"contact": "",
"contactEmail": null,
"logo": "https://nonono-media.s3.amazonaws.com/company_logos/costco.ico",
"logoLarge": null,
"domain": "https://www.costco.com",
"agents": [
{
"agent": {
"id": 1489,
"username": "jonschultz@costco.com",
"last_login": null,
"first_name": "Costco Customer Success Team",
"last_name": "",
"email": "jonschultz@costco.com",
"is_active": true,
"date_joined": "2019-05-16T01:46:55-04:00",
"userprofile": {
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"phone": null
}
}
},
{
"agent": {
"id": 1713,
"username": "anellemendoza@costco.com",
"last_login": null,
"first_name": "Anelle Mendoza",
"last_name": "",
"email": "anellemendoza@costco.com",
"is_active": true,
"date_joined": "2019-06-18T04:42:42-04:00",
"userprofile": {
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}
}
}
],
"streetaddress": "999 Lake Drive Suite 200",
"zipcode": "98027",
"city": "Issaquah",
"state": "WA",
"phone": "(800) 774-2678",
"twitterid": "@costco",
"twitterid2": null,
"facebookid": "https://www.elliott.org/company-contacts/costco/www.facebook.com/Costco",
"linkedinid": null,
"resolutionScore": "5.9375",
"avg_score": 3.1875,
"avg_wydba": 0.75,
"published_count": 146,
"closed_count": 70,
"resolved_count": 48,
"response_count": 138,
"avg_response_time": 1111803.04255,
"avg_resolution_time": "2272377.331762",
"public_comment_count": 194,
"private_message_count": 304,
"wydba_total_count": 48,
"wydba_yes_count": 36,
"company_category_types": []
},
"commentcount": 3,
"publishedDate": "2019-08-26T18:21:08.489484-04:00",
"resolvedDate": "2019-09-10T20:31:48.318271-04:00",
"groupComplaint": false,
"viralitycount": null,
"businessSuggestedResolutionDate": "2019-09-10T16:56:26.515754-04:00",
"public_ticket_id": 3530,
"review": {
"id": 1263,
"text": "It was handled for the most part. We did not figure out my credit card confusion but manager was very kind and helpful. ",
"date": "2019-09-10T20:31:48.340338-04:00",
"user": {
"id": 2285,
"username": "Sarahamelia2@outlook.com",
"last_login": null,
"first_name": "Sarah",
"last_name": "J",
"email": "Sarahamelia2@outlook.com",
"is_active": true,
"date_joined": "2019-08-25T16:47:51.035790-04:00",
"userprofile": {
"image": null,
"phone": "7753429781"
}
},
"modifiedDate": "2019-09-10T21:03:05.875238-04:00",
"parentcomment": null
},
"caseStatus": {
"statusName": "reviewed",
"changedOn": "2019-09-10T20:31:48.318271-04:00",
"closedOn": null,
"cause": "System"
},
"suggested_resolution": {
"id": 1512,
"text": "Thank you for contacting Costco! We believe this case is closed. If you do not agree, please feel free to post a response as to why and we would be happy to look further into it. Thank you! ",
"date": "2019-09-10T16:56:26.506084-04:00",
"user": {
"id": 1489,
"username": "jonschultz@costco.com",
"last_login": null,
"first_name": "Costco Customer Success Team",
"last_name": "",
"email": "jonschultz@costco.com",
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"date_joined": "2019-05-16T01:46:55-04:00",
"userprofile": {
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"phone": null
}
}
},
"isFeaturedCase": false,
"SuggestedClosureDisagreedDate": null
}
]
}
