Pottery Barn Kids complaints: How to file a complaint to the corporate office

May 25, 2023, 8:58 a.m.

Jack was awesome from start to finish! I truly felt like finally I had someone working on my behalf to bring some action and resolution to what turned into a nearly 2 year back and forth kitchen refacing job. I 100% know that I would turn to NoNoNo again for any customer service issues that need escalation!

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May 24, 2023, 9:50 a.m.

Lowes quickly resolved my issue and gave me a refund. Very impressed.

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May 17, 2023, 9:07 p.m.

I sent in my complaint to nonono and in less than two hours homedepot had reached out to me by phone email and text Basically begging me to talk to them My complaint was resolved within one day Nonono.com is the number one second to none place to take your complaints and turn them into a big smile on your face Trust me I was very skeptical about nonono.com But not nonono more they do exactly what they say they can do unbelievable but it’s as true as the sun every morning. Nonono.com is my new hero of the year

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May 17, 2023, 11:58 a.m.

My issue with Sears was going on 6 months with no resolve in sight....I had ALMOST given up, when I found nonono.com....I was a bit skeptical, but WOW, the issue was resolved within weeks! Great company, super friendly, and cost feasible 😀

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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

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Nov. 20, 2020, 10:24 p.m. by Mary

Order a floor lamp and waiting over 5 months for it to arrive and when it did arrive it was damaged. I was billed for it and didn't even have the merchandise and when I called to let them know not to bill me for item I didn't have I was informed it was to late i have to pay and wait for new item. The customer support team is no help. I returned the damage lamp and going on month 6 with no merchandise!

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Oct. 10, 2020, 8:33 a.m. by Katie

Hello, I purchased a recliner from the Durham South Point PBK on July 4. The reclining mechanism worked fine in the store. We took the chair home and I tried it again in late August/early September, at which point the reclining mechanism would no longer release while sitting in the chair. We’ve spent hours on the phone with customer service and the store and the best they could offer was an additional 10% back. We were told that would help cover the cost of a furniture repair service, which we would need to contact and coordinate on our own. We have contacted every furniture repair service I can find in the area and they either don’t do recliners because they’re too complicated or the price they will charge will cost as much or more than what we paid for chair. We tried working with the store again to see what furniture repair company they use and they told us the name but after more than a week of our calls to furniture repair going unanswered, the PB store informed us on October 2 that the company moved out of state on October 1 (whatever that means). The most concerning part is that the recliner mechanism won’t release while sitting in the chair but the second you stand up, it comes flying out. Imagine a tired parent with an infant in their arms doing this in the middle of the night. It’s a huge trip hazard. This was a big purchase for us and we went with PBK as an investment. So far it’s been nothing but a huge waste of time and money. The most infuriating part has been trying to work with customer service. I have been sent in so many circles. Last week someone from pottery barn kids wrote to me on Instagram with an email that I could contact to elevate the issue. The email did not exist and my message bounced back. I notified them of this on Instagram and they said oops and gave me a different email address and said they would respond right away. I followed up twice and it’s been a week and my email has gone unanswered. We aren’t asking for a new chair, we just want ours fixed. We were even willing to pay for it under the impression from PBK that it would be around $100 but that is a gross under estimation.

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