Pottery Barn Kids complaints: How to file a complaint to the corporate office

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Pottery Barn Kids complaint statistics

  • 2 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

Latest Resolution Reviews Of Other Businesses


star star star star star

May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

Pottery Barn Kids Latest Complaints

Pottery Barn Kids - Broken Recliner

Oct. 10, 2020, 8:33 a.m. by Katie

Hello, I purchased a recliner from the Durham South Point PBK on July 4. The reclining mechanism worked fine in the store. We took the chair home and I tried it again in late August/early September, at which point the reclining mechanism would no longer release while sitting in the chair. We’ve spent hours on the phone with customer service and the store and the best they could offer was an additional 10% back. We were told that would help cover the cost of a furniture repair service, which we would need to contact and coordinate on our own. We have contacted every furniture repair service I can find in the area and they either don’t do recliners because they’re too complicated or the price they will charge will cost as much or more than what we paid for chair. We tried working with the store again to see what furniture repair company they use and they told us the name but after more than a week of our calls to furniture repair going unanswered, the PB store informed us on October 2 that the company moved out of state on October 1 (whatever that means). The most concerning part is that the recliner mechanism won’t release while sitting in the chair but the second you stand up, it comes flying out. Imagine a tired parent with an infant in their arms doing this in the middle of the night. It’s a huge trip hazard. This was a big purchase for us and we went with PBK as an investment. So far it’s been nothing but a huge waste of time and money. The most infuriating part has been trying to work with customer service. I have been sent in so many circles. Last week someone from pottery barn kids wrote to me on Instagram with an email that I could contact to elevate the issue. The email did not exist and my message bounced back. I notified them of this on Instagram and they said oops and gave me a different email address and said they would respond right away. I followed up twice and it’s been a week and my email has gone unanswered. We aren’t asking for a new chair, we just want ours fixed. We were even willing to pay for it under the impression from PBK that it would be around $100 but that is a gross under estimation.

Pottery Barn Kids complaint statistics

  • 2 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

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