Nordstrom complaints: How to file a complaint to the corporate office?

March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 16, 2023, 12:43 p.m.

Very satisfied w this service. I submitted my request after going to the customer service desk which didn't help my case as a refund was already given. However they did offer another gift card for the damaged product.

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March 13, 2023, 2:52 p.m.

In person appearance reached the Store Manager. She spent time going through all available shower kits, Credit was given and new unit ordered, The Nono claim had not been published at that time,

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March 13, 2023, 12:59 p.m.

The Home Depot representative was really good at communicating and getting me the refunds due

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Aug. 13, 2020, 12:13 p.m. by Xueqi

New applied nordstrom credit card is having issue which makes me lose the opportunity to have early access to purchase my items in the wish list which were in stock at first. Extremely bad experience for credit card application. If i knew it would happen, will never apply for Nordstrom credit card.

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April 8, 2020, 4:14 p.m. by Justin

Hello, I purchased a product that was poorly packaged and damaged in transit. I reached out to Nordstrom to set up a return and was told they will not mail a return label, and that I need to wait for stores to re-open to return this item if I don't own a printer, which I do not. This is not acceptable as this item is now charged to my credit card indefinitely. I am requesting a return label be mailed to me. I've spoken with a supervisor as well that was less than accommodating. I understand that business is affected by COVID-19, but that doesn't mean I should be on the hook for Nordstrom's poor shipping and customer service inadequacies. If that cannot be done, I will be filing a chargeback with my credit card company. Thank you

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April 3, 2020, 1:21 p.m. by Catherine

I ordered merchandise on 3-12. It was sent to Oregon and not TN where I now.live despite me calling to correct within a few hours. They said it was taken care of and wouldnt be an issue. When i checked tracking it was sent to UPS warehouse in Medford OR and was told to 'hold' it there. It was returned and received Mar 30, 2020. I checked online tracking and it said return requested. I contacted chat and she ended chat when i told her she already had info with my order number!. Previous chats I was told a supv would contact me within 5 min. They hung up when i said hello. I have been lied to and deceived. No one has been accountable for the mistake and there has been no resolution or attempt at one. If they knew they were having order retd to them why was my $ not returned?? I consider this THEFT. I have NEVER had such horrendous customer service in my life. I want my money back , answers and or my merchandise!!!

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March 29, 2020, 3:04 p.m. by Dulce

I did a online pick up I drove 20-30 minutes away the lady that gave me my item was rude I didn’t get her name.. she gave me my item I noticed the fragrance was really strong I didn’t mind I thought all fragrance come like that my husband opened it and it was leaking everywhere I spent 100 dollars on this for it to be leaking and ruined and they can’t do anything about it I can’t go outside due to coronavirus I’m pregnant and can’t go out of my way to get infected due to your workers not knowing how to pick an item.

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March 27, 2020, 4:03 p.m. by Atul

Hi, I purchased an Under Armour woven pants from Nordstrom late last year and have been very disappointed with the quality of the product. The pant did not last even one wash and is now completely covered with Pills. I have been a regular shopper at Nordstrom and believe that the quality of products Nordstrom sells is superior to that sold by many other stores. But this product did not meet my expectations. I'll therefore appreciate it if you could either refund the money or send me a replacement for the same. I have copied the order details below: Order number: 622104695 Order date: 11/28/2019 Item: #5671943 Price: $32.50 (Order Total: $34.53)

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