Nissan complaints: How to file a complaint to the corporate office?

March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 16, 2023, 12:43 p.m.

Very satisfied w this service. I submitted my request after going to the customer service desk which didn't help my case as a refund was already given. However they did offer another gift card for the damaged product.

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March 13, 2023, 2:52 p.m.

In person appearance reached the Store Manager. She spent time going through all available shower kits, Credit was given and new unit ordered, The Nono claim had not been published at that time,

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Sept. 13, 2018, 2 p.m. by Nabil

I bought a Certified Nissan Vehicle that is certified by Nissan to be free of problems and discovered that it has a front collision system fault that does not work - this means that I cannot use my cruise control. So if the vehicle was certified by Nissan, then they lied because they knowingly sold me a vehicle with a defect. When I spoke to Nissan, they said that the part was on back order and that they will get back with me when it becomes available - this was three weeks ago. Now they say they need 3 more days to see how they can resolve it. This is irresponsible behavior and flat our dishonest - they sold me a vehicle with a defect and concealed this fact.

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Sept. 13, 2018, 10:37 a.m. by Diane

We purchased a new Nissan Versa (2017) 10 months ago. We were not looking for a new car, but the finance agent at the dealership gave us all these reasons why a new more expensive car would be better for us in the long run since my husband does so much driving for work. This agent convinced us that should we have any issues, our insurance company along with the gap insurance (which we did purchase under his recommendation) would cover the lien. Well, here we are 10 months in and our car depreciated over 50% only covering less than half of our lien (lie #1). We are still trying to submit a gap insurance claim 8 days later. There is no info on who the gap provider is or who to call when we need it. They told us that in the state of NY the gap provider will not talk directly to the consumer and has to go through Nissan (which i later found out from everyone is a crock!) We have been trying to cancel our maintenance contract and our limited warranty for reimbursement but that has been totally impossible with the run around we have gotten for the last 8 days. We later realized that were charges of up to 2500 added to our sale which were totally bogus charges. 8 days,, countless phone calls to their so called consumers affairs department and no one is helping us get this done. They just keep delaying it over and over again so they wont pay up. They do not give you the information of these policies or policy numbers to process these claims so you are left twiddling your thumbs and not getting anything done to process your total loss claims. When you do get someone on the phone, they sweet talk you send you an email and ask questions for info you were never given, then tell you that they charge you even more fees for cancellations of these policies! its absolutely a scam! Here is is we almost died in an accident that was no where near our fault (the town neglected to reinstall a stop sign from ma previous accident, regardless the insurance companies found fault in the other driver) and as if that was not enough trauma for us to deal with, now we are day 9 of this nightmare of trying to file claims to get what we dam well paid for! Nissan is all money hungry and does not care about the consumer unless they see dollar signs. do yourself a favor and avoid Nissan at all costs! they are a bunch of crooks!

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Sept. 10, 2018, 2:21 p.m. by christina

we purchased a 2015 nissan sentra on 8/17/2018, we asked if the car came with two keys, they were not really honest, they said it should, one guy said the car was a lease and that owner lost the second key but when he returned the car he paid nissan for the lost key, but after all done and said they tried charging me $220 for a second key, two keys should come with the car!! they refuse to help us after we purchased the car from them.

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Sept. 9, 2018, 8:46 p.m. by TIMOTHY

I leased a 2016 Nissan Altima SV, August 2016, on August 31, the Malfunction Indicator Light (MIL) appeared, I took the vehicle to Gregoris Nissan in Valley Stream on Monday, September 3 at 8 AM and was told that the vehicle would be available the following day. I rented a car for the two days and on Friday, the No Key Indicator light appeared and it took a little time to start the car. The following day, Saturday, I made a visit to the Parts Section where I described the problem, the attendant changed the battery in the intelligent key. I drove the car directly to a gym located in the mall and after my workout at 12 PM, I could not get the car to start and discovered it was disabled. I called Nissan Gregoris Service and was told the shop was closing and that I must wait until Monday for service. With no transportation and no local car rental with available vehicles, I reserved a vehicle for several upcoming days from NYC JFK Airport and used the UBER service to reach the location. I am upset and disappointed with the issues I am experiencing with a two-year-old vehicle. The mechanical problems and breakdowns are unacceptable at this point in the vehicle's usage and maintenance history (mileage less than 23,000). Nissan should provide me with a new car. Short of this resolution, I think reimbursement for my out of pocket expenses for car rental and car service is an acceptable remedy.

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Sept. 8, 2018, 12:31 p.m. by Aaron

There is a recall on 2007 nissan quest van for it's faulty fuel guage. Nissan refuses to repair the guage. I want this fixed so I can know how much fuel is in my gas tank

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