A) Try to contact National Grid alone by yourself or...
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Sept. 28, 2022, 5:19 p.m.
An executive resolutions representative reached out to me after lodging my complaint with NoNoNo and handled my issues to my satisfaction. I do wish it had not come to me filing a complaint of this sort but it does seem to have got the attention my issue deserved. I consider my case resolved at this point. Thank you NoNoNo for your service.
Sept. 28, 2022, 9:41 a.m.
great help i was call the next day by a manager and he fix my problem that i could not fix
Sept. 23, 2022, 11:25 p.m.
I was able to have American Home Shield call me and try to resolve all the issues. This was the first time I felt like anyone listened to me. While the majority of our issues were solved with a second opinion, we were able to give feedback and also offered a credit for all our troubles. So, this really was helpful!
Sept. 20, 2022, 4:52 p.m.
Home Depot graciously offered me a e-gift card to compensate for my loss. It’s much appreciated because I am presently remodeling my condo.
Sept. 14, 2022, 7:34 p.m.
After spending countless hours on hold and on transfers with ADT with no resolution, I contacted No No No. After 3 business days had still not heard from ADT so I let them know and was contacted by ADT within 2 hours with complete resolution to my issues. Highly recommended!
Feb. 1, 2019, 10:42 p.m. by Mark
I am reporting you to the PSC....I am tired of your complete incompetence. I filed an LOFL on 1/26/2019 so that the power that the tenant leaving set to terminate on 2/1/19 would be switched over in my name and not have any issues. YOU terminated the power and gas anyways on 2/1/19 and when you were called on it we were told that it would not be back on until 2/4/19. IN THIS COLD THAT IS NOT ACCEPTABLE and therefore I am going to hold YOU, NATIONAL GRID responsible for ANY and ALL damages caused by cold.... YOU CAUSED THIS.
Feb. 1, 2019, 7:26 p.m. by David
I have several phone calls a day I am not even a national grid customer I am f***** sick of it, we are beginning a lawsuit
Jan. 22, 2019, 1:42 p.m. by Blakely
I called to speak to a representative to make a payment. After being on hold for 15 minutes the customer service person, Eddie, said to call back later because they were only taking emergency calls. I explain my situation that this was my thrid attempt to call in and make a payment which now is late and I can only make over the phone. Je repeated his self and tryed to end the call. I asked to speak to someone else which then he said no one else could help me. I am outraged!
Jan. 14, 2019, 3:19 p.m. by Lisa
On September 27, 2018 , National Grid installed a new meter on our property at 88 N Terrace Pl, Valley Stream 11580. In installing the meter the technician must have cut the power to our garbage. There has been no electricity in the garbage since your installation.
Jan. 7, 2019, 5 p.m. by Naomi
I recently moved from: 5 Coniston Rd Boston Ma 02131 to: 25 Silvia Court Boston Ma 02136. I went online prior to the move to shut off the service as of our move date, 12/27/18. I thought I transferred the account to the new address. Today I received a hand-addressed envelope from National Grid (logo) with 3 pages of stuff referring to fraud, disputed payments, etc. I called National Grid to find: 1) the account had not been closed at 5 Coniston - and the rep offered to read the meters on 1/11/19 for a final bill. When I asked why he could not prorate the bill for the 14 days past the move, he hung up on me.
5 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
No No No is a consumer advocacy website that helps consumers file and resolve complaints with National Grid.
Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.
If you need to resolve an issue with National Grid Corporate, you can file a public complaint on No No No and we will deliver your complaint to National Grid and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
The reason we are operating this way is that a) it incentivizes National Grid to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.
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