Lowe's Customer Service: How to file a complaint to the corporate office

May 24, 2023, 9:50 a.m.

Lowes quickly resolved my issue and gave me a refund. Very impressed.

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May 11, 2023, 12:36 p.m.

I ordered and paid for a set of 4 chairs, but received only one. I was unable to resolve the issue with customer service until I contacted No No No. I finally received the missing 3 chairs, and am completely satisfied.

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April 27, 2023, 2:34 p.m.

I contacted nonono to escalate a complaint to Lowes on a delivery setup However the same day Lowes Osage beach resolved the issue almost immediately or within a few hours and got back to me

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April 20, 2023, 12:08 p.m.

After getting in touch with NO, NO, NO within days I-was contacted buy lowe’s and asked to come in a pick up my gift card of 300.00. I appreciate NO, NO, NO for the resolution and Thank you. As for lowe’s thank you for your help in resolving this issue, I-know in larger companies sometimes things don’t work i’m going to continue to shop with lowe’s and appreciate all involved.

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April 13, 2023, 10:35 a.m.

I had been attempting to resolve a refund issue for months, Many long wait times. NONONO resolved my issue. I received my refund in 2 days. Strongly recommend.

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April 22, 2021, 3:59 p.m.

No No No appears to have done nothing

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May 25, 2023, 8:58 a.m.

Jack was awesome from start to finish! I truly felt like finally I had someone working on my behalf to bring some action and resolution to what turned into a nearly 2 year back and forth kitchen refacing job. I 100% know that I would turn to NoNoNo again for any customer service issues that need escalation!

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May 17, 2023, 9:07 p.m.

I sent in my complaint to nonono and in less than two hours homedepot had reached out to me by phone email and text Basically begging me to talk to them My complaint was resolved within one day Nonono.com is the number one second to none place to take your complaints and turn them into a big smile on your face Trust me I was very skeptical about nonono.com But not nonono more they do exactly what they say they can do unbelievable but it’s as true as the sun every morning. Nonono.com is my new hero of the year

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May 17, 2023, 11:58 a.m.

My issue with Sears was going on 6 months with no resolve in sight....I had ALMOST given up, when I found nonono.com....I was a bit skeptical, but WOW, the issue was resolved within weeks! Great company, super friendly, and cost feasible 😀

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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

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May 16, 2023, 10:08 a.m.

Glad this got resolved, customer service was not very helpful.

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May 30, 2023, 9:40 p.m. by Wendy-Marie

We purchased a brand new Frigidaire fridge from Lowe's in June. The motor stopped working in November. It took 3 months to get Frigidaire to send the paperwork to Lowe's, which was then not processed correctly by the person in charge of that dept. We have been trying since January to get a refund on the fridge which is under manufacturer warranty AND has an extended warranty. My husband has been to Lowe's more times than I can count in an attempt to get this matter taken care of and we still haven't received a refund. He was told by someone at Lowe's in March to purchase a replacement fridge using his Lowe's card and the cost would be refunded. Then they charged us $250 for shipping after we had delivered the defunct fridge to Lowe's ourselves because they refused to pick it up. Now we are 11 days away form the manufacturer warranty running out and every time we attempt to get Lowe's to give us a straight answer they send us back to Frigidaire, who said they refund Lowe's not the company. Today the customer service person told my husband he needs to go through the extended warranty company, which is not true because that warranty doesn't kick in until the manufacturer warranty runs out. I have NEVER had such abominable customer service both on the part of Lowe's and Frigidaire. At this point, we will pay down our Lowe's card, cancel it and go back to shopping at Home Depot.

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May 30, 2023, 5:45 p.m. by Lawrence

On May 7th I ordered six bags of mortar mix and 160 8 by 16 blocks. I received the mortar mix and was told that the blocks would be in a separate shipment from a different store. After a week or so wait the shipment came but it was the wrong block. The driver informed me that the advertisement on the internet showed the 8x8x16 block but it had a different company number. I refuse to block as they were not what I ordered. I called Lowe's at Dickson Tennessee spoke with a Brian and he told me the same story. He told me I would have to cancel the order and reorder from a different store. I informed him I did not want to reorder as I had already ordered and the money had already been taken out of my bank account. He then got rude with me said the shipment would be there by June the 2nd and hung up before I could say anything further. It is now may the 29th I checked on the order and found out that they refunded my money back to my bank account without letting me know other than my checking on your site. Over the years I have done a lot of business with Lowe's and I have never been treated this way nor lied to buy one of your employees. I would appreciate whatever satisfaction I could get from this your company's mistake not mine. Lawrence L inks 1882 Morris Road Holla day Tennessee

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May 30, 2023, 2:45 p.m. by Sylvia

Only 4 of 40 wood boards on Order#777631874 was delivered 5/29 from the Mt. Juliet TN store. Store would not answer follow up calls on 5/29.. Filed case #09356373 at the 800 customer care # and Sent email to customercare@lowes.com on 5/29. No responses yet. After waiting on hold for 20 minutes for someone in the store to answer the phone today (5/30), someone named Pam answered. She promised to have someone from delivery call me. I informed her I would escalate my complaint. With all the aftermath, explained in the email, I’m requesting refund of the $1372.97 (which included delivery) paid for the order.

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May 30, 2023, 2:10 p.m. by Cathy

I bought a new refrigerator at Lowes i’m Manitowoc WI. Delivery thrusday May 25.The delivery men flipped out when they were taking my old refrigerator because the broken ice maker hose was leaking, they of course were in a hurry and left the new refrigerator in my dining room! Be back tomorrow by 1and never showed By friday they didn’t show!! They said we were not home! A lie We we’re here all day!! My husband looked at his cell to call delivery They say they never called! Another lie! I called and asked for the manager of Appliances, told him my story,he assured me someone would be there Saturday!! They were not! Sunday if not saturday!! No show!!! another lie!! memorial day passed. My husband called this morning tuesday They said maybe wednesday WHAT!! ?? One would think we would have some priority since i talked to a manager , nope Our personal time waiting is not cheap to us! !! besides very upsetting!!! It’s now tuesday may 30 and can’t come!! I have to seriously have thought of throwing it off my deck!!! As it stands now- I don’t want it anymore! Too much grief, too much wasting our time!! They can take it back and shove it!!!! This new refrigerator is still in my dining room!!! Now my husband said Lowe’s will be here tomorrow!!’ Oh yea I have been treated terribly!!! As a new card holder I had planned on buying a new washer and dryer from them but NOT ANY MORE!! I believe if they show tomarrow they will switch refrigerators and hook it up. If they come!! I don’t want it anymore!! Grief- time wasted- many phone calls!! My husband said that they will be here tomorrow I feel very hurt and disgusted by this whole situation!! If we are forced to keep it, we need to be compensated for what you put us through!! I think a fair solution would be for it to be heavy compasation!!! Sincerely Cathy Eck

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May 26, 2023, 8:40 p.m. by Roger

My name is Roger craft. My bussiness buys over 100 thousand a year from lowes. 2 days ago I bought paint at their store in S Tampa . The idiot at paint department didn’t get lid on tight. By the time I got back to job it had come open spilling a gallon of paint all over the back of my new 70 thousand dollar truck. I still have not heard from their insurance company. There is about 3 k in damages , another 2 k in lost time on job , ruined plants, my clothes while I tried to get it off , the cost of power washing the bed which did not work .I took estimate to manager and sent photos of truck.

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