Lowe's Customer Service: How to file a complaint to the corporate office

A) Save time and effort: escalate your complaint to the corporate office with our help; click the orange button

B) Try to contact Lowe's by yourself: contact details below

Corporate Office Headquarters

1000 Lowes Blvd, Mooresville, NC 28117



Customer service number

1 (800) 445-6937


How the complaint process works on nonono.com?

Do you have a dispute about a delivery, return or refund, or something else? You can't get through the complaint line to the Lowe's help center and you’d like to contact the corporate office?

If you’re asking “How do I make a complaint to Lowe's?” here's how you can escalate your issue:

  1. File a complaint to Lowe's here on nonono.com for $15

  2. We publish your complaint AND deliver it to Lowe's escalations department

  3. Your satisfaction is guaranteed. If Lowe's doesn't get back to you within 3 days, you'll get a 100% refund

Lowe's complaints: what are some of the most common reasons to make a complaint?

  • Product: you received a broken or faulty product
  • Shipping: you made an online order and your delivery went missing or it was late
  • Returns: your return is not accepted or you are asked to pay the shipping cost
  • Refunds: you haven't received a refund you are entitled to
  • Rude behavior: you had a poor customer experience because of a rude employee

Lowe's Resolution Reviews

Latest Resolution Reviews Of Other Businesses


star star star star star

May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

Lowe's Latest Complaints

Unacceptable customer service

May 30, 2023, 9:40 p.m. by Wendy-Marie

We purchased a brand new Frigidaire fridge from Lowe's in June. The motor stopped working in November. It took 3 months to get Frigidaire to send the paperwork to Lowe's, which was then not processed correctly by the person in charge of that dept. We have been trying since January to get a refund on the fridge which is under manufacturer warranty AND has an extended warranty. My husband has been to Lowe's more times than I can count in an attempt to get this matter taken care of and we still haven't received a refund. He was told by someone at Lowe's in March to purchase a replacement fridge using his Lowe's card and the cost would be refunded. Then they charged us $250 for shipping after we had delivered the defunct fridge to Lowe's ourselves because they refused to pick it up. Now we are 11 days away form the manufacturer warranty running out and every time we attempt to get Lowe's to give us a straight answer they send us back to Frigidaire, who said they refund Lowe's not the company. Today the customer service person told my husband he needs to go through the extended warranty company, which is not true because that warranty doesn't kick in until the manufacturer warranty runs out. I have NEVER had such abominable customer service both on the part of Lowe's and Frigidaire. At this point, we will pay down our Lowe's card, cancel it and go back to shopping at Home Depot.

Refrigerator stuck in dining room

May 30, 2023, 2:10 p.m. by Cathy

I bought a new refrigerator at Lowes i’m Manitowoc WI. Delivery thrusday May 25.The delivery men flipped out when they were taking my old refrigerator because the broken ice maker hose was leaking, they of course were in a hurry and left the new refrigerator in my dining room! Be back tomorrow by 1and never showed By friday they didn’t show!! They said we were not home! A lie We we’re here all day!! My husband looked at his cell to call delivery They say they never called! Another lie! I called and asked for the manager of Appliances, told him my story,he assured me someone would be there Saturday!! They were not! Sunday if not saturday!! No show!!! another lie!! memorial day passed. My husband called this morning tuesday They said maybe wednesday WHAT!! ?? One would think we would have some priority since i talked to a manager , nope Our personal time waiting is not cheap to us! !! besides very upsetting!!! It’s now tuesday may 30 and can’t come!! I have to seriously have thought of throwing it off my deck!!! As it stands now- I don’t want it anymore! Too much grief, too much wasting our time!! They can take it back and shove it!!!! This new refrigerator is still in my dining room!!! Now my husband said Lowe’s will be here tomorrow!!’ Oh yea I have been treated terribly!!! As a new card holder I had planned on buying a new washer and dryer from them but NOT ANY MORE!! I believe if they show tomarrow they will switch refrigerators and hook it up. If they come!! I don’t want it anymore!! Grief- time wasted- many phone calls!! My husband said that they will be here tomorrow I feel very hurt and disgusted by this whole situation!! If we are forced to keep it, we need to be compensated for what you put us through!! I think a fair solution would be for it to be heavy compasation!!! Sincerely Cathy Eck

Lowe's Description

Lowe's is an American retail company specializing in home improvement. Headquartered in Mooresville, North Carolina, the company operates a chain of retail stores in the United States and Canada.

Lowe's is the second-largest hardware chain in the United States (previously the largest in the U.S. until surpassed by The Home Depot in 1989) behind rival The Home Depot and ahead of Menards. It is also the second-largest hardware chain in the world, also behind The Home Depot.

Source: Wikipedia

What is No No No?

We’re an independent consumer advocacy group here to help you resolve your complaint with a business.

Our mission is to fix issues and relationships between consumers and businesses.

If you need to resolve an issue with Lowe's, you can file a public complaint on No No No. We will deliver your complaint to the Lowe's corporate office and ask them to resolve your issue.

After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes Lowe's to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.