LGI Homes complaints: How to file a complaint to the corporate office

A) Save time and effort: escalate your complaint to the corporate office with our help; click the orange button

B) Try to contact LGI Homes by yourself: contact details below

Corporate Office Headquarters


Customer service number

How does the complaint process work on nonono.com?

Here's how you can escalate your issue:

  1. File a complaint here on nonono.com for $15

  2. We publish your complaint AND deliver it to the LGI Homes escalations department

  3. If LGI Homes doesn't get back to you within 3 days, you'll get a 100% refund

LGI Homes complaint statistics

  • 3 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

Latest Resolution Reviews Of Other Businesses


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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

LGI Homes Latest Complaints

Integrity of a sales agent

Jan. 19, 2023, 12:40 p.m. by Victor

My wife and I went into a contract with LGI sales agent Mr. Steven Gonzales in Homestead in Elgin Tx. We told Mr. Gonzales at the get goes that we were still in an apartment lease he told us that he will be able to get us out of the lease after closing we believe him. After closing the contract and keys of the new home was given to us Mr. Gonzales advised us to write a letter of reletting to our apartment management and the apartment management charged us $2362.03 when we informed Mr Gonzales, he said since his 9 years of being a sale agent he has not seen where apartment management charges such amount and that he will fix the problem. Mr. Gonzales told tried to call the apartment management several times with no response. When we asked Mr. Gonzales for help with the $2362.03 he told us we are on our own. Mr. Steven Gonzales lied to us and said that he never told us that he will be able to get us out of the lease. Mr. Gonzales now claims that he only promised to show us how to get out of the lease. When we called their office number 866-702-6757 to speak to their manager they denied us an access to their manager. Mr. Steven Gonzales breached integrity code of ethics of his profession. As we tried to work with Mr. Gonzales to help us with the charges of $2362.03 he ignored us and tells us to go to hell. We need help with the charges of the reletting and the 60 days of vacation notice that total $2362.03. We need help please and please with this charges.

LGI Homes complaint statistics

  • 3 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

What is No No No?

We’re an independent consumer advocacy group here to help you resolve your complaint with a business.

Our mission is to fix issues and relationships between consumers and businesses.

If you need to resolve an issue with LGI Homes, you can file a public complaint on No No No. We will deliver your complaint to the LGI Homes corporate office and ask them to resolve your issue.

After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes LGI Homes to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.