LGI Homes complaints: How to file a complaint to the corporate office

May 25, 2023, 8:58 a.m.

Jack was awesome from start to finish! I truly felt like finally I had someone working on my behalf to bring some action and resolution to what turned into a nearly 2 year back and forth kitchen refacing job. I 100% know that I would turn to NoNoNo again for any customer service issues that need escalation!

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May 24, 2023, 9:50 a.m.

Lowes quickly resolved my issue and gave me a refund. Very impressed.

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May 17, 2023, 9:07 p.m.

I sent in my complaint to nonono and in less than two hours homedepot had reached out to me by phone email and text Basically begging me to talk to them My complaint was resolved within one day Nonono.com is the number one second to none place to take your complaints and turn them into a big smile on your face Trust me I was very skeptical about nonono.com But not nonono more they do exactly what they say they can do unbelievable but it’s as true as the sun every morning. Nonono.com is my new hero of the year

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May 17, 2023, 11:58 a.m.

My issue with Sears was going on 6 months with no resolve in sight....I had ALMOST given up, when I found nonono.com....I was a bit skeptical, but WOW, the issue was resolved within weeks! Great company, super friendly, and cost feasible 😀

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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

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Jan. 19, 2023, 12:40 p.m. by Victor

My wife and I went into a contract with LGI sales agent Mr. Steven Gonzales in Homestead in Elgin Tx. We told Mr. Gonzales at the get goes that we were still in an apartment lease he told us that he will be able to get us out of the lease after closing we believe him. After closing the contract and keys of the new home was given to us Mr. Gonzales advised us to write a letter of reletting to our apartment management and the apartment management charged us $2362.03 when we informed Mr Gonzales, he said since his 9 years of being a sale agent he has not seen where apartment management charges such amount and that he will fix the problem. Mr. Gonzales told tried to call the apartment management several times with no response. When we asked Mr. Gonzales for help with the $2362.03 he told us we are on our own. Mr. Steven Gonzales lied to us and said that he never told us that he will be able to get us out of the lease. Mr. Gonzales now claims that he only promised to show us how to get out of the lease. When we called their office number 866-702-6757 to speak to their manager they denied us an access to their manager. Mr. Steven Gonzales breached integrity code of ethics of his profession. As we tried to work with Mr. Gonzales to help us with the charges of $2362.03 he ignored us and tells us to go to hell. We need help with the charges of the reletting and the 60 days of vacation notice that total $2362.03. We need help please and please with this charges.

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Aug. 18, 2022, 12:58 p.m. by Tamil

Hello, We had a closing with LGI homes North Carolina (Troutman) (Address - 124 Tradesmen Trail, NC - 28166) and we have used LGI mortgage so that we would get this offer "LGI covers the closing cost". Now, let me give you an overview about this issue. We have asked the lender (LGI mortgage) to use the realtor credit/rebate towards closing on top of LGIs closing costs but we have been told there is no room for this as LGI covers all the closing cost, which makes total sense, because LGI covers the closing cost. But at the end of the day, credit/rebate money used for closing instead LGIs, which dosent make any sense or no one told me that they are going to use all the money towards closing before the closing, so i dont know what i have signed, felt like they rushed me to do the closing without giving all the details. We should be happy now buying a new house from LGI but now we are stressed out because of this issue and not happy with the service. Please escalate this issue with the LGI management and let me know if you need any more details from me. I really hope that you can able fix this issue and get my rebate back. Thanks Tamil R Cell: 336-775-6426

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Oct. 22, 2020, 2:50 p.m. by Rachael

On September 8 my refrigerator was broken, Still know one has fixed it or refund my money I’ve gotten the run around. Rachael Hickok 203-942-9071

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