Jan. 20, 2023, 10:45 p.m. by Matina
When I went to go pay for my Kohls purchase, on 1/18/23 in Tustin, CA, I swiped my debit card and was told by the cashier that I needed to use my Kohl’s card if I wanted the 30% discount. The cashier told me to hold on a second and then said it was ok for me to swipe my kohls card so I swiped my Kohl’s card and completed my purchase and left. However yesterday, on 1/19/23 I logged into my bank account and I had a kohls charge for the same $ amount and on the same day and since I remember the incident with my debit card and what the cashier said to me I made sure to double check my receipt to confirm which card was used and it shows my kohls card was used as payment but since I had first swiped my debit card, I was double charged. My receipt shows my purchase was paid for with my kohls credit card. So I was charged twice for the same amount on the same day. I didn’t go to kohls twice on 1/18 nor did I spent the exact dollar amount twice at kohls so I called kohls in Tustin for help and I spoke to a mgr who said her name was Kathy. Kathy said she would look into it and ensured she would call me back by 5:30pm. At 6:30 PM, I called to follow up and was told Kathy had gone home for the day. So I asked for the mgr on duty and spoke to an extremely rude and condescending lady who said she was the mgr. She said her name was Mindy. Mindy is by far the rudest person. I’ve ever had the displeasure of speaking to in years. She was rude from the start. I don’t know if she was having a bad day or what was going on, but she certainly took it out on me . She wouldn’t allow me to explain before cutting me off over and over again, but eventually I was able to tell her I needed her to look at the cameras so she can confirm that I was not there twice if it was needed but the fact is I was charged twice and I was willing to prove it. I offered to come in with the receipt and a copy of my bank statement that shows it was debited from my account and wasn’t just pending, I even offered to call my bank directly so that she could talk to them and they could confirm that it was debited from my bank account but Sadly instead of being professional or helpful, Mindy was rude and continued to raise her voice at me saying that was impossible. I tried to explain that I’m the customer, I’m not a cashier, so I don’t know what exactly happened, all I know is that I was charged twice and I can prove it and needed help to ensure I’m reimbursed for the money that was taken out of my bank since I used my kohls credit card to purchase. I still wasn’t able to get her to understand and Mindy did nothing. Now I’m following up via this complaint. I will also follow up with the BBB and will be closing my Kohl’s account.
Click here to see the complaint and comments
