Kohl's Customer Service – How to file a complaint?

Feb. 13, 2021, 11:02 a.m. by Rhonda

I am very disappointed in kohl’s decision to stop carrying MyPillow at their stores. If people don’t agree with his believes then they don’t have to buy My Pillow products. Why should your company bow to one groups LOUD objections. This is America freedom of speech but really only one group has freedom of speech. Kohl’s has coward to mob rule. You can write back and give ALL your fake reasons that you dropped My Pillow but we all know it comes down to politics and kohl’s conforming and caving to pressure. This decision will financial hurt kohl’s but you will refuse to connect the issues. This was a very poor choose for your company, please reconsider.

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Dec. 20, 2018, 2:14 p.m. by Myron

Worst experience ever. The whole point of ordering on line and picking up in the store was so I didn't have to wait in long lines. When I arrived at the west Schaumburg,IL store I thought this would be the case. I was the only person in the on-line line while there were 7 or 8 people in the regular customer service line next to me. I watched everyone in the regular line get waited on. No cashier asked if I had been helped or called someone to assist me. It was only 15 mins later after I asked for help that a cashier paged someone. By this time everyone had been waited on in the other line. I spoke with the manager regarding this and he said he would speak to his personnel. This is totally unacceptable and a complete waste of my time. I had one item and I could have picked it out stood in line to pay for it in less time.

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Dec. 19, 2018, 6:43 p.m. by Drew

I have been a credit card holder of Khols for several years. But I rarely buy anything for Myself. I am a large waisted man (size 46), but my legs are normal size. I can never find any pants and I was just at the store in Elk Grove where I live and they have racks and racks of shorts, ITS WINTER!!!! No pants to fit me and the selection is very very minimal!

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Dec. 19, 2018, 4:45 p.m. by Meryll

I stood in line during the holiday rush. After paying, the receipt did not print out. I understand technical difficulties. The cashier called the manager (Beth in Thousand Oaks) who ultimately took over 15 minutes to bring up the receipt to the front. HORRIBLE customer service. I should not have had to wait more than a few minutes. Since the cashier could not get in touch with her again, I asked him to return the items I had purchased and rebuy them so I could get a receipt. VERY unhappy with the way Beth treated me as a customer and not caring about how long I was waiting.

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Dec. 18, 2018, 2:52 p.m. by Tamicka

I purchased 3 pairs of rhinestone sandals as gifts priced at $40.00 each. By mid summer it was brought to my attention that each shoe was missing nearly all of the rhinestones. I called kohl’s and spoke with store manager Jack and because I don’t have the original receipt I was advised to send in my bank statement, card number and a picture of the sku of the item. A few weeks had pasted after sending my information so I called to speak with the store manager again. I was told it was still being reviewed and he’d include me on the email. After again hearing nothing after a few more weeks had pasted I called again which Jack then said he thought he sent me the information already and he’d call me right back because he was with a customer. I never heard back from him. You don’t take a persons personal information and tell them you’ll follow up but don’t. My family and I have been loyal customers with Kohl’s for years, this is insane.

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