JCPenney Customer Service – How to file a complaint?

Corporate Office Headquarters

6501 Legacy Parkway Plano TX 75024



(800) 322-1189


JCPenney Resolution Reviews

JCPenney complaint statistics

  • 703 complaints filed

  • 382 Resolution reviews

  • Resolution rating 3.51 / 5

  • Customers willing to do business again 65%

JCPenney Description

J. C. Penney Company, Inc. is an American department store chain with locations in the United States and Puerto Rico. In addition to selling conventional merchandise, JCPenney offers large Fine Jewelry departments, The Salon by InStyle, and Sephora inside JCPenney.

JCPenney is a company built upon the Golden Rule – the concept of treating others the way we’d like to be treated.

Return Policy

JCPenney offers a flexible return policy without time limits on most merchandise and salon products if you have your receipt. For receipted merchandise with time limits, JCPenney will extend our flexible return policy for an additional 30 days from the time we reopen stores. You can also send returns for online purchases via mail following the instructions listed on our website. Unfortunately, we are not able to provide prepaid labels for customers who choose to send returns via mail.

To ensure your safety, returned merchandise will be held in a designated area for 24 hours before being put on the sales floor.

Click here to view latest updates & FAQs

Returns at Store

Bring your order to one of JCPenney stores to receive a refund or credit. Click here to find your store.

Returns by Mail

Complete the “returns or exchange” form on the invoice and return it with the item. Click here for more information (pdf).


JCPenney is happy to exchange your merchandise at any JCPenney location. Click here to find your store.

Full Returns policy

If you to view the full return policy click here (pdf).

Need Help with an Order?

Problem with an order or need help with a return? JCPenney support staff will be happy to help.

If you want to contact JCPenney directly, email, tweet @askJCP, Call 1-800-322-1189 or visit their returns website.

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with JCPenney, free of charge.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with JCPenney, you can file a public complaint on No No No and we will deliver your complaint to JCPenney and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes JCPenney to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story. It is the outcome that matters, right?

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