JCPenney complaints: How to file a complaint to the corporate office?

A) Try to contact JCPenney alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

6501 Legacy Parkway Plano TX 75024


Customer service number

(800) 322-1189


How does the complaint process work on

Do you have a dispute and you’d like to contact JCPenney's corporate office?

Here's how you can escalate your issue:

  1. File a complaint here on for $9

  2. We publish your complaint AND deliver it to the JCPenney's escalations department

  3. If JCPenney doesn't get back to you within 3 days, you'll get a 100% refund

JCPenney complaints: what are the most common reasons to make a complaint?

  • Shipping: you made an online order and your delivery went missing or it was late
  • Refunds: you haven't received a refund you think you're entitled to
  • Product: you received a broken or faulty product
  • Returns: your return is not accepted or you are asked to pay the shipping cost

JCPenney Resolution Reviews

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  • 388 Resolution reviews

JCPenney Description

Penney OpCo LLC (formerly known as J. C. Penney Company, Inc), doing business as JCPenney and abbreviated JCP, is an American department store chain operating 669 stores across 49 U.S. states and Puerto Rico. Departments inside JCPenney stores include Mens, Womens, Boys, Girls, Baby, Bedding, Home, Fine Jewelry, Shoes, Lingerie, The Salon by InStyle, Sephora inside JCPenney, and several leased departments such as Seattle's Best Coffee, US Vision optical centers, and Lifetouch portrait studios. (Source; Wikipedia)

"JCPenney was founded in 1902  with one simple rule – to treat others as we would like to be treated. The Golden Rule was the name of our first store in Kemmerer, Wyoming, and it set the standard by which we have operated for more than 119 years. The name of our stores has evolved, but  our focus on putting customers and associates at the heart of what we do remains unchanged.”

Return Policy

Updated 4/26/2022

JCPenney Store and merchandise returns in original condition.

JCPenney monitors return activity through the use of a third-party service and reserves the right to limit returns or exchanges with or without a receipt.

Returns at Store

JCPenney accepts most returns at one of their JCPenney stores. Some exclusions apply. All JCPenney locations.

Online Returns

Simply log in to your account and select the order with the item(s) you want to return. Click the “Start a Return” button and follow the prompts. If you do not have a JCPenney account, click (here) to view your order and start a return. Additionally, most items bought online may be returned to a JCPenney store. Some exclusions apply


JCPenney is happy to exchange most merchandise at any JCPenney location. Click here to find your store.

Full Returns policy

If you to view the full return policy click here (pdf).

Need Help with an Order?

Problem with an order or need help with a return? JCPenney support staff will be happy to help.

If you want to contact JCPenney directly, email, tweet @askJCP, Call 1-800-322-1189 or visit their returns website.

If you want No No No to help you, file a complaint on this website.

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with JCPenney.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with JCPenney Corporate, you can file a public complaint on No No No and we will deliver your complaint to JCPenney and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes JCPenney to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

It is the outcome that matters, right?