Filing a complaint costs $9. We will deliver your complaint past the frontline customer service straight to the escalations department.
JCPenney response rate is 100% and average response time is 17h for complaints filed on No No No.
If you don't get a response within 72h, you will get a 100% refund.
JCPenney Resolution Reviews
April 29, 2022, 9:29 a.m.
I was contacted immediately from management regarding my complaint. She took the time to hear my complaint, she offered a refund, she also offered a solution to avoid this from happening again. She then contacted the local store to have the second part of my order have it canceled and refunded as well. I was over the moon with the time it took to resolve.
May 18, 2022, 2:15 p.m.
On 2/16/22, I ordered glassware fromJCPenney & recd them the following week. They appeared thin, too fragile for use, particularly around children. For 2 months, I tried to get the company to send me a return label from JCPenny. I never recd one. I complained to my credit card company who contacted JCPenny. My credit card co received what they considered an inappropriate response from the company but the company was given 30 days to appeal the ruling. That was not helpful at all as I had scheduled a pick-up from the Salvation Army on May 11th for various household goods. So the glassware was not yet considered mine to legally give away. If I couldn't give them them to the Salvation Army on the pick-up dateI was really stuck. The mail-man would not accept this very large carton without a return label.The carton was much too heavy to carry to the post office.If I couldn't get a return label, I'd be stuck with the enormous box of 18 glasses that had blocked a sizable portion of my small kitchen. That's when I called No No No in desperation. Within a week, No No No, had secured a refund from the store, enabling me to donate the glasses to charity. I could once again move around my kitchen freely.
No No No is a consumer advocacy website that helps consumers file and resolve complaints with JCPenney.
Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.
If you need to resolve an issue with JCPenney Corporate, you can file a public complaint on No No No and we will deliver your complaint to JCPenney and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
The reason we are operating this way is that a) it incentivizes JCPenney to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.
It is the outcome that matters, right?
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