Intuit complaints: How to file a complaint to the corporate office

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Corporate Office Headquarters

2700 Coast Ave Mountain View CA 94043


Customer service number

(800) 446-8848

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Intuit complaint statistics

  • 4 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

Latest Resolution Reviews Of Other Businesses


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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

Intuit Latest Complaints

Intuit merchant payment

May 8, 2023, 12:45 p.m. by derek

I started a new business Feb 16 of this year and signed up for Intuit Quick Books. Intuit has an option where a customer can pay online with a credit card which two of my customers did- one on 2-19-23 for $18,799.38 and one on 3-7-23 for $599.06. The $599.06 was deposited into my bank account, The $18,799.38 was not. My bookkeeper called Intuit on 3-17-23 to find out what the problem was. The agent told her that the only way to get our money was to close our merchant account and open a new one and so that was done. Still no money. I called Intuit several times to ask where my money was At first they told me to respond to their emails that asked for more documentation from me but when I followed the link a page came up that said "something went wrong- we are having trouble loading your requests. Please try again later. The next time I called Intuit they said they could no longer process the payment and had to return the money to my customer which would take 4 weeks. 4 weeks have gone by and still no money. My accountant called Intuit and they told her that all I had to do was send a copy of my phone bill and the payment would be processed. I called Intuit and they helped me get past the "something went wrong" page and upload my phone bill. The agent told me that was all they needed and the money would be in my account at 3 pm Pacific time. However at 3 pm the money was not in my account but Intuit had actually withdrawn $ 18,799.38 from my account!!! I called Intuit and they said that they were retrieving the money from my account because my customer filed a complaint. I said I know that my customer filed a complaint because she is trying to get her money back so she can pay me!! I told Intuit that they can't retrieve money from my account because they never put it there in the first place!! I was told to wait a couple of days and everything would be taken care of. Three days pass but no money. I call Intuit again and they say the problem is that I closed my merchant account on 3-17-23 and opened a new one and the money was put in the wrong account. It has been 5 more days and still no money.

Intuit has become an unreliable software provider

April 3, 2020, 12:46 p.m. by Steven

I have been an Intuit customer for decades -- both QuickBooks and TurboTax. In past years, Intuit has been a reliable software provider for both my company and my personal accounting. This is no longer the case. This year, I have had nothing but problems with Intuit's products. Twice, QuickBooks Pro 2019 has developed serious performance problems. For example, after launching QB Pro today, it took more than an HOUR for the software to load and be ready to handle business accounting entries. Earlier this year, I had a similar problem. The first time this happened, I spent more than EIGHT HOURS on the phone with Intuit tech support. This occurred the first time I tried to use the software after an automated software update. It seemed pretty clear that the update was the cause of the problem. In the end, Intuit recommended uninstalling and reinstalling QB Pro. In total, I was unable to use QB Pro for more than 10 hours. That means that 10 hours of my time were wasted. Today, when the problem recurred, I tried uninstalling QB Pro. The uninstall hung in the same place (almost completely done) for more than ONE HOUR. I logged onto Intuit's website and engaged in a chat with one of their employees. I explained the recent history of problems, that this was now a recurring problem, and I asked to be put in contact with someone from their escalation team. This is the response I got: "At this time, we are not offering phone support options due to staffing. We apologize for any inconvenience and are doing our best to solve for mission critical issues for you." Now, I understand that we are in unusual times. Reasonably operated businesses have business continuity plans which enable many of their employees to operate from home. Intuit's tech support team certainly could be operating from home. If Intuit has not put a reasonable business continuity plan in place, then they do not deserve your business. If Intuit has a reasonable business continuity plan in place, then they should be able to provide tech support from home. It really is that simple. Apparently, Intuit thinks it is an "inconvenience" to place their customers -- people like me -- in a position where we cannot operate our businesses under these circumstances because (1) their software has problems, (2) their quality assurance processes allow defective software to reach their customers, and (3) they cannot provide telephone support to their customers. I do not see this an "inconvenience" to my business. It is potentially crippling -- something which could result in a domino effect which harms some of Intuit's customers. This is simply unacceptable. Intuit's problems this year have not been limited to QuickBooks. I have experienced severe problems with two of their TurboTax products -- one for business, the other for my personal tax returns. Both had problems installing after purchase. Intuit escalated my problems to the "office of the president" which was ineffective in resolving the problems. it is now April 3. My corporate income tax returns were due March 15. As of March 31, I could not file these because Intuit was waiting to update the software to include the from to report a change of address of my business. Really? Is it acceptable for a major software provider to delay the filing of any corporation's tax returns because they have not implemented a form to report a change of address? The failures of Intuit -- both their QB and TurboTax products -- so frequently during a period of three months should be considered by current and potential customers. Do you really want to do business with a software provider whose product and support have gone from very reliable to unreliable?

New customers should avoid moving to QuickBooks and TurboTax until Intuit gets its act together.

Feb. 24, 2020, 10:39 a.m. by Steven

I have been using Intuit's TurboTax products for decades. In the past it has been quire reliable. This year's products have not been. I have had recurring problems with both TurboTax for Business and TurboTax for Home and Business. 1. I purchased both through Amazon which provided me with downloads and license codes. I had problems installing both products. I *wasted* nearly 8 hours on the phone with incompetent Intuit tech support staff. One product "hung" during the installation process. I could not complete the installation. I could not restart the installation (because it thought it had been installed). Worst of all, I could not UNinstall the partially installed programs. Neither could Intuit which escalated my issue all the way up to the "Office of the President" which was very polite and as useless as a tit on a bull. In addition to wasting my time, my tax returns and those of others were delayed more than a week due to inadequate quality control and lack of decent tech support at Intuit. 2. I had a similar problem with an update to their QuickBooks Pro 2019 product. Apparently the lack of quality control on new releases at Intuit has gone to hell. 3. Eventually I was able to install and start my business tax return. I could not file it two weeks ago because Intuit was waiting for the IRA to release a form update. I returned from vacation this weekend and opened the problem. There was an update. After the update, I was required to reenter the license code which I needed to look up. This sort of inconvenience when an update is processed is a waste of my time. Once again, Intuit seems to have no ability to deliver customer-friendly code and updates.

Intuit complaint statistics

  • 4 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

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