Instacart Customer Service – How to file a complaint?

A) Try to contact Instacart alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

50 Beale Street Suite 600 San Francisco California 94105

Email

happycustomers@instacart.com

Customer service number

1-888-246-7822

Returns

https://www.instacart.com/privacy

How the complaint process works on nonono.com?

Do you have a product complaint or an issue with a refund, return or something else? And you can't get through the Instacart complaint line to the Instacart help center?

Here's how you can escalate your issue:

File a complaint here on nonono.com for $9 We publish your complaint AND deliver it to the Instacart escalations department If Instacart doesn't get back to you within 3 days, you'll get a 100% refund

Instacart Latest Complaints

Overcharged for wrong items purchased.

April 29, 2020, 9:36 a.m. by Sharon

I had a ordered delivered on Tuesday, April 28th from Instacart. The shopper shopped at Stop and Shop. I left very detailed instructions for each item and indicated that I did not want replacements/substitutes. There were 2 items in particular that were replaced with inferior, cheaper items. The shopper did not indicate they were replacements so I thought I received the original items. That day I looked, realized I was overcharged $54. I sent a problem issue to Instacart that day with pictures and their answer was I got what I ordered. I have included the email content below. The shopper selected cheaper, incorrect items and did not indicate it. These were not the items I ordered. I was also present on line during the entire shopping trip and told the gentleman not to replace anything without checking with me first. He did not. I have attached the two pictures. The first is the shrimp, what was purchased. You can see tht I requested extra jumbo and this is "LARGE". I specifically said do not replace it if you can't get extra jumbo. Look at my order. The extra jumbo shrimp was almost $30 which I was charged. The large shrimp I actually received is about $11.00. The second is the steak. The "PREMIUM" steak I wanted was $25.29 per pound for a total of $55.39. What was delivered was an inferior cut that was $11.49 per pound. I was charged over $55 for this steak. For both items, I indicated no replacements. And both of them were shopped and delivered as if they are what I original requested. I want a refund of $54.

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with Instacart.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with Instacart, you can file a public complaint on No No No and we will deliver your complaint to Instacart and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes Instacart to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story. It is the outcome that matters, right?

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with Instacart.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with Instacart Corporate, you can file a public complaint on No No No and we will deliver your complaint to Instacart and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes Instacart to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

It is the outcome that matters, right?