A) Try to contact Instacart alone by yourself or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Corporate Office Headquarters
50 Beale Street Suite 600 San Francisco California 94105
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Here's how you can escalate your issue:
File a complaint here on nonono.com for $9
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If Instacart doesn't get back to you within 3 days, you'll get a 100% refund
Sept. 23, 2022, 11:25 p.m.
I was able to have American Home Shield call me and try to resolve all the issues. This was the first time I felt like anyone listened to me. While the majority of our issues were solved with a second opinion, we were able to give feedback and also offered a credit for all our troubles. So, this really was helpful!
Sept. 20, 2022, 4:52 p.m.
Home Depot graciously offered me a e-gift card to compensate for my loss. It’s much appreciated because I am presently remodeling my condo.
Sept. 14, 2022, 7:34 p.m.
After spending countless hours on hold and on transfers with ADT with no resolution, I contacted No No No. After 3 business days had still not heard from ADT so I let them know and was contacted by ADT within 2 hours with complete resolution to my issues. Highly recommended!
Sept. 14, 2022, 5:43 p.m.
AHS finally agreed the unit could not be repaired and provided a NO cost replacement that was equal to the unit that could not be repaired. I am satisfied but this should have been resolved in two weeks rather than the month that it took.
Sept. 3, 2022, 7:46 p.m. by Randy
“Since we received a high number of order issue reports from your Instacart account, we can’t approve your refund, credit, or redelivery request at this time. “-Instacart Dear Celestina from Escalation team, In the time that I have been enrolled in the Instacart program, I have enjoyed your services a great deal. As a disabled person, limited in my ability to shop for groceries, I have depended on Instacart for a couple of years. During this time, I have spent $15,481.82. Also during this time, I have had to dispute $69.19 worth of goods that arrived as incorrect, spoiled or damaged. This represents a return rate of less than .45%. In some cases, it was bad produce. For example, I order Asparagus fairly often but it's a fragile commodity. If the shopper is not observant, it is easy for him/her/them to grab spoiled Asparagus. I fault the produce managers for not removing the expired Asparagus from the shelves but regardless, my Instacart shopper had delivered food that could not have been eaten. I had paid for the food that could not have been eaten. Instacart is in the business of delivering food which is, by definition, edible. Did you expect that I would just shrug my shoulders and not let you know? Surely not. Surely you want to know of such issues so you can reach out to your shoppers and, perhaps, even the grocery stores themselves. In other cases, my shopper had delivered the wrong goods entirely. Most notably, I had ordered a sugar-free version of a product as I am diabetic and cannot eat sugar but the shopper delivered the “normal” version that contains sugar. It's an easy mistake to make but it was a mistake on the part of your shopper and I shouldn't be branded as some sort of “serial complainer” because I didn't want to pay for something that would have put me in a coma if I had not been vigilant and scrutinized the goods that were delivered to me by Instacart. One of your criteria for a shopper is “making good choices.” I shouldn't be penalized for seeking to avail myself of good choices and rejecting the “bad choices” made by the shopper. I have recommended Instacart to virually everyone I know. I cannot make such a recommendation if you are going to condemn me for my requests for a refund for unusable deliveries. You have branded me as a serial complainer. If you cannot see your way to clear this designation from my account (allowing me to reject “bad choices” on the part of my Instacart shopper and obtain a refund) then I will cancel my Instacart account and request that you refund the pro-rata value left on my account. I am hoping it won't come to this. Sincerely yours, Lenore Fromm
June 22, 2020, 2:11 p.m. by CYNTHIA
My original shopper only got two out of the five orders that I selected. He did not call me as instructed and said he could not find the items listed. I called the store and the items were there. I called instacart to shop for the remaining items and not get charged. The person I was speaking to I got disconnected from and he never called me back. I called again and asked to speak with a supervisor and the girl I spoke with, had no idea of what she was doing and I hung up. I then called a third time and got upset of a guy named Kevin who would not transfer me to escalation unless I told him specifically what the issue was. This was a complete waste of my time to talk with four different people on this issue and now to email this. What is going on with Instacart??? I don't want to continue my business with you anymore. Too many issues and people that don't understand English. I tried to get my groceries again today and the first person, messed it up. So now I am out money, and my groceries.
May 12, 2020, 4:01 p.m. by Carlos
I placed an order this morning and it was never delivered. After 12 emails to customer service inquiring about my order, I had to place another order while a total hold was placed on my card for an amount that was 67% higher than my order total. This is unacceptable. I have continuously reached out to customer service and they are telling me to call their help line which has an absurd wait time.
May 10, 2020, 2:03 a.m. by Jorge
My acct. Was closed because I did. Not turn in my last order to the customer. The customer tried informing instacart that she received her order. I got my acct deactivated and I am requesting for my acct to be reactivated.
April 30, 2020, 6:48 p.m. by Jorge
Instacart deactivated my account without a valid reason. On April 25 of 2020 I had delivered a order or badge to wrong address. It was not until I got home when Instacart support contacted me through text message notifying that a customer had reported a missing order. It was not until I got home when Instacart support contacted me through text message notifying that a customer had reported a missing order. As soon as I was aware I went back and retrieve the order and deliver it to arrive owner. Soon soon as I was aware I went back and retrieve the order and deliver it to arrive owner. According to Instacart there has been multiple orders reported as missing which never showed on my Instacart dashboard. I was never able to communicate with Instacart due to my account being deactivated at the same time the order went missing. I have all the proof I need to demonstrate that Instacart has mistakenly deactivated my account.
7 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
No No No is a consumer advocacy website that helps consumers file and resolve complaints with Instacart.
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If you need to resolve an issue with Instacart Corporate, you can file a public complaint on No No No and we will deliver your complaint to Instacart and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
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