IKEA USA complaints: How to file a complaint to the corporate office

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B) Try to contact IKEA USA by yourself: contact details below

Corporate Office Headquarters

2110 West IKEA Way Tempe Arizona 85284


Customer service number

(888) 888-4532

How does the complaint process work on nonono.com?

Here's how you can escalate your issue:

  1. File a complaint here on nonono.com for $15

  2. We publish your complaint AND deliver it to the IKEA USA escalations department

  3. If IKEA USA doesn't get back to you within 3 days, you'll get a 100% refund

IKEA USA complaint statistics

  • 86 complaints filed

  • 1 Resolution reviews

  • Resolution rating 5.0 / 5

  • Customers willing to do business again 100%

IKEA USA Resolution Reviews

Latest Resolution Reviews Of Other Businesses


star star star star star

May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

IKEA USA Latest Complaints

Oder #427932694, late delivery and no one contacted me and tell me what happened

Jan. 10, 2023, 11:40 a.m. by Kai

I bought all the furnitures I need for my new apartment from IKEA online, which split into two deliveries, one should be delivered on Jan 8th and the other on Jan 9th. So on Jan 8th I move in to my new partment with nothing in it, waiting for the delivery so I can start to assemble the furniture. But the delivery didn't show up at the end of the day and no one tried to reach me and tell me what happened. I had to call IKEA customer service and got the reply that one of my item was out of stock so the whole delivery was canceled. I was so upset because I trusted IKEA could deliver my furnitures in time, and asked if I can get the rest of my furnitures as soon as possible. Customer service said I should try to contact the delivery company and gave me the number, but when I contacted the delivery company, they said they had no right to schedule another delivery, only IKEA can do that so they forward my call back to IKEA. I felt like I was a football that was kicked between these two companies without any resolutions and got so angry. Finally IKEA made another schedule, which is on Jan 13th, 5 days later than the original date. I am both angry and upset now, because I have nothing in my new apartment, and I have to sleep on the floor for 5 days as I don't even have a bed or mattress. As I said the purchase was split in to two deliveries, the latter should be on Jan 9th, so I took a whole day off to wait for my furnitures, but still, it is already Jan 10th now, I still don't see my furnitures coming, and no one bothers to tell me what happened and why it is delayed again. I am so upset about all of this. I am asking for a compensition for I take a day off waiting for my furnitures but it didn't come, and for I have to sleep on floors as I didn't get my bed.

Sofa return, worst service

Sept. 21, 2022, 6:52 a.m. by Polina

I am moving into a new apartment and ordered a sofa from IKEA. It came with many other items in boxes, so only after receiving all the furniture, I called a man to assemble it. The couch was assembled, as it turned out, it did not come in the same color as I ordered, I could only notice it after assembly. I paid $580 for the assembly of the sofa. I called IKEA and asked to exchange the sofa, to which I was told that I would have to take the sofa myself to the nearest store. I don't have a car or the physical ability to take the couch, so since I wasn't given any other options, I agreed. For this I was offered a $20 gift card as compensation for sending the wrong item. A couple of days later I decided that the sofa sent to me by mistake did not fit the style of the apartment, and I called IKEA again to make the return. At first they refused me, referring to the gift card I had received, but I managed to get a refund. They stipulated that I have to take the couch apart and put it outside the door for them to pick it up. I did as I was asked and a pick up day was scheduled, however I asked that the courier not arrive until 4pm as I would not be home, or at least give a few hours notice before his visit. On the appointed day, the courier arrived in the early morning, when I was at university and couldn't answer the phone, but I texted him to see if he had picked up the couch, but didn't get a response. When I returned home, I saw that the couch was still standing in the hallway. Two days later, I get a call from my building office saying that the sofa should be removed immediately from the hallway or it will be thrown in the trash by the administration. I call IKEA, I explain the situation and ask to schedule a pick up day as soon as possible, I get dropped. I call again, explaining the problem for the hundredth time. The employee of customer service justified the unsuccessful attempt of picking up the sofa last time by the fact that I was not at home and could not meet the courier, saying that I had to be at home to sign the documents. I get an appointment for pick up day too late, but I make an agreement with my building office to keep the couch from being touched until the new date. I confirm the pick up with IKEA. In the end, on the appointed day, I don't get a single message or notice that the couch is due for pickup. I purposely stay home all day to meet the courier, as IKEA has stiffly insisted on it. I call IKEA to make sure the courier is definitely coming, to which I am told that he will definitely come, and that he is just most likely delayed. In the end, until the end of the day no one wrote, did not call and did not come, and the couch was left to stand in the hallway. Most likely tomorrow the administration of my building will throw it in the trash, but I still demand a refund for the originally wrong couch that was delivered to me, as well as moral compensation for the two missed scheduled days of pick up, my efforts to take the couch apart in time and the assembly of the wrong couch that was sent to me from the beginning. I can attach the check for the assembly of the sofa as a separate document if needed.

IKEA USA complaint statistics

  • 86 complaints filed

  • 1 Resolution reviews

  • Resolution rating 5.0 / 5

  • Customers willing to do business again 100%

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