IKEA USA Customer Service – How to file a complaint?

A) Try to contact IKEA USA alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

2110 West IKEA Way Tempe Arizona 85284

Email

Customer service number

(888) 888-4532

Returns

https://www.ikea.com/ms/en_US/customer_service/contact_us/contact.htm

How the complaint process works on nonono.com?

Do you have a product complaint or an issue with a refund, return or something else? And you can't get through the IKEA USA complaint line to the IKEA USA help center?

Here's how you can escalate your issue:

File a complaint here on nonono.com for $9 We publish your complaint AND deliver it to the IKEA USA escalations department If IKEA USA doesn't get back to you within 3 days, you'll get a 100% refund

IKEA USA Latest Complaints

Broken Item not in stock with no update and I am left with out a pair of bookshelves.

Feb. 10, 2021, 12:38 p.m. by Brandi Anna-Liza

I ordered a pair of bookshelves on Ikea website on January 16th 2021 order #374128576. My order arrived at our home February 2nd 2021. One of he bookshelves was broken. I could tell it was broken because as I was moving the box inside the house I could hear the glass inside falling with every move. When I got the box to the room I saw a foot print on the box. It appeared that someone from the delivery had stepped on the box (there were no fragile stickers on the boxes). They should have had stickers on there since both bookshelves had glass doors. I called Ikea same day of delivery to let them know that one of the bookshelves was broken. I was told that a refund would be processed for that one bookshelf and that I could order another one to be delivered. Case number 567 671 77. The rep that day could not order the replacement bookshelf because it was out of stock, and there was no sign of when the book case would be back in stock. Now here it is Feb 10th and the bookshelf is still not in stock. Ikea has no way to remedy this issue. I have asked to refund me all my money and take back the other book shelf, however they now are saying they don't pick up items because of the pandemic and I have no way to get this book shelf to the Ikea because I don't have a truck and the Ikea is not in my city but the next city over. The Ikea reps I have spoken to today 2/10/2021 refuse to give me a supervisor to talk to about the situation. Its like this company and their representatives do not want to provide customer service. If this does not get remedied I have no future plans to purchase from this company again, and I will be sure to share my experience with others.

Late delivery, Missing parts, damaged parts

Nov. 12, 2020, 3:01 p.m. by Prasang

Hello, I think I should describe issue in detail. I ordered 2 beds (1 king and 1 queen) from IKEA on 10th September 2020 from online website. I do understand the situation regarding COVID-19. I got email regarding delivery date after 4/5 days that it will be delivered on 21st September 2020. I recently purchased a new house and wanted to get furniture before I move on october 1st 2020. I was waiting at home to get delivery on 21st September and it didn’t arrive. I called IKEA and their phone number doesn’t allow to talk to any customer representative by selecting any option on automated call. Finally after few days I got email that delivery is delayed and new delivery date is 3rd october 2020. I was worried about where am I going to sleep ? Anyways, I again waited whole day on 3rd october and no delivery on that date as well. Finally on 6th october, beds were delivered. Because of tight schedule, I was bit late in assembling the bed. I started assembling bed and king bed was looking good. Later I started assembling queen bed and in the step 9, I realized I’m missing one part SKROVA MID BEAM on which mattress sits. Lot of problems, again after few days on 25th october, I filed a request on missing/damage order on IKEA website and sent an email. After few days I got email from customer representative saying she has ordered that missing part and also fees for delivery will be refunded and it will be delivered ok 31st october 2020. Nothing was delivered on that day. I again email IKEA, tweet on twitter by tagging IKEA, email to all executives including VP, CEO, Manager. Best part is the NO RESPONSE FROM ANY OF THEM. I was waiting and yesterday I found a package at my DOOR from IKEA. I was very happy that finally I will have my bee ready. After opening that package, mid beam is completely broke and not moving at all. It is a damaged piece. Now again I sent an email but again as usual NO RESPONSE. I’m tired. I sleep on floor and I have back pain issues now. I need assistance. Thanks

Curt and confrontational employee at IKEA Covina CA store.

Oct. 15, 2020, 4:54 p.m. by Gordon

This happened at IKEA Covina store, 48 S Barranca Ave, Covina, CA 91723. Twice we were served by worker named Damien in the showroom. The first time we asked him to check on parts associated with TV storage unit. He looked up a few articles and then told us to go to area where separated articles were displayed and that person would look them up. There was no person there. I was able to find Helga in Kitchen planning dept who was very helpful in identifying and determining if they were in stock in marketplace. I felt that Damien was anxious to get rid of me. His service demeanor was very curt. Wanted to report him then but decided not to. Made second trip to same store with questions about corner bookcase that goes with Billy model that I didn't see on display. We had bought one in NJ maybe 10 years ago. She brought Damien back to help. Again attitude was curt. Told me to follow him from computer I was at to his station in display room. When I got there and told him what I was looking for he asked me if I was looking for hardware I told him it was a bookcase. This happened a couple of times and I even drew a picture after he showed me the hardware used to place a narrow Billy in the corner. I said that IKEA must have discontinued this corner piece and he said there was never a piece like that since he worked there. It seemed like he was accusing me of lying. He could have simply said something like "yeah maybe your right." Instead he seemed confrontational. We are in process of moving and are buying many Billy bookcase components and probably will have to return to store to get ones that were out of stock. I really don't want to be served by this guy again. Seems like he's the only one in this area. My opinion is he needs some customer service training.

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with IKEA USA.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with IKEA USA, you can file a public complaint on No No No and we will deliver your complaint to IKEA USA and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes IKEA USA to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story. It is the outcome that matters, right?

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with IKEA USA.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with IKEA USA Corporate, you can file a public complaint on No No No and we will deliver your complaint to IKEA USA and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes IKEA USA to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

It is the outcome that matters, right?