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Corporate Office Headquarters
2110 West IKEA Way Tempe Arizona 85284
Customer service number
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82 complaints filed
10 Resolution reviews
Resolution rating 3.5 / 5
Customers willing to do business again 40%
Dec. 1, 2022, 4:23 p.m.
After three days ...about 2 hours per day of being shuttled about... between 5-7 so called representatives...being told that someone would call.....NOT! One call to No No No.......a few hours later ...a call from a Sears Supervisor....problem solved...they will honor the Contract.
Nov. 30, 2022, 3:33 a.m.
The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.
Nov. 29, 2022, 8:28 a.m.
Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.
Nov. 28, 2022, 12:19 p.m.
They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!
Sept. 21, 2022, 6:52 a.m. by Polina
I am moving into a new apartment and ordered a sofa from IKEA. It came with many other items in boxes, so only after receiving all the furniture, I called a man to assemble it. The couch was assembled, as it turned out, it did not come in the same color as I ordered, I could only notice it after assembly. I paid $580 for the assembly of the sofa. I called IKEA and asked to exchange the sofa, to which I was told that I would have to take the sofa myself to the nearest store. I don't have a car or the physical ability to take the couch, so since I wasn't given any other options, I agreed. For this I was offered a $20 gift card as compensation for sending the wrong item. A couple of days later I decided that the sofa sent to me by mistake did not fit the style of the apartment, and I called IKEA again to make the return. At first they refused me, referring to the gift card I had received, but I managed to get a refund. They stipulated that I have to take the couch apart and put it outside the door for them to pick it up. I did as I was asked and a pick up day was scheduled, however I asked that the courier not arrive until 4pm as I would not be home, or at least give a few hours notice before his visit. On the appointed day, the courier arrived in the early morning, when I was at university and couldn't answer the phone, but I texted him to see if he had picked up the couch, but didn't get a response. When I returned home, I saw that the couch was still standing in the hallway. Two days later, I get a call from my building office saying that the sofa should be removed immediately from the hallway or it will be thrown in the trash by the administration. I call IKEA, I explain the situation and ask to schedule a pick up day as soon as possible, I get dropped. I call again, explaining the problem for the hundredth time. The employee of customer service justified the unsuccessful attempt of picking up the sofa last time by the fact that I was not at home and could not meet the courier, saying that I had to be at home to sign the documents. I get an appointment for pick up day too late, but I make an agreement with my building office to keep the couch from being touched until the new date. I confirm the pick up with IKEA. In the end, on the appointed day, I don't get a single message or notice that the couch is due for pickup. I purposely stay home all day to meet the courier, as IKEA has stiffly insisted on it. I call IKEA to make sure the courier is definitely coming, to which I am told that he will definitely come, and that he is just most likely delayed. In the end, until the end of the day no one wrote, did not call and did not come, and the couch was left to stand in the hallway. Most likely tomorrow the administration of my building will throw it in the trash, but I still demand a refund for the originally wrong couch that was delivered to me, as well as moral compensation for the two missed scheduled days of pick up, my efforts to take the couch apart in time and the assembly of the wrong couch that was sent to me from the beginning. I can attach the check for the assembly of the sofa as a separate document if needed.
Sept. 14, 2022, 3:32 p.m. by Christina
Improper kitchen installation done by Ikea. The blueprint shows 2.5-3 inches filler right and left side of the wall. Right filler is only 1.5 inches and left side is 5 inches. Because of this error, wall outlet for the oven is not behind the wall oven but rather next to refrigerator side. Because of improper outlet location, refrigerator cannot be fit into the refrigerator cabinet. I have contacted Ikea multiple times, only to be routed to a voicemail. Very frustrating to say the least.
Aug. 30, 2022, 2:14 p.m. by John
Ordered 3 shelving units for delivery on 8/30. With no notice, I would not have known had I not checked the website for tracking information, my order was cut down from 3 units to 1. When I finally got through to someone at IKEA they explained that they had oversold the product in store. Does not seem like an acceptable response but the customer service representative I spoke with was nice enough to update me when more stock would arrive. The 1 unit that was scheduled for delivery was mysteriously cancelled 20 minutes after I confirmed that I was ready to accept the order. IKEA could not advise why that was and the company they contract their deliveries out to in Michigan won't return my calls.
Feb. 10, 2021, 12:38 p.m. by Brandi Anna-Liza
I ordered a pair of bookshelves on Ikea website on January 16th 2021 order #374128576. My order arrived at our home February 2nd 2021. One of he bookshelves was broken. I could tell it was broken because as I was moving the box inside the house I could hear the glass inside falling with every move. When I got the box to the room I saw a foot print on the box. It appeared that someone from the delivery had stepped on the box (there were no fragile stickers on the boxes). They should have had stickers on there since both bookshelves had glass doors. I called Ikea same day of delivery to let them know that one of the bookshelves was broken. I was told that a refund would be processed for that one bookshelf and that I could order another one to be delivered. Case number 567 671 77. The rep that day could not order the replacement bookshelf because it was out of stock, and there was no sign of when the book case would be back in stock. Now here it is Feb 10th and the bookshelf is still not in stock. Ikea has no way to remedy this issue. I have asked to refund me all my money and take back the other book shelf, however they now are saying they don't pick up items because of the pandemic and I have no way to get this book shelf to the Ikea because I don't have a truck and the Ikea is not in my city but the next city over. The Ikea reps I have spoken to today 2/10/2021 refuse to give me a supervisor to talk to about the situation. Its like this company and their representatives do not want to provide customer service. If this does not get remedied I have no future plans to purchase from this company again, and I will be sure to share my experience with others.
Feb. 3, 2021, 10:52 a.m. by Joe
I trieid to place the order on line (I am a regerstered Ikea customer) it asked me for payment info 3 times, and I got suspecious and I called customer service. the guy could not find my account (he misunderstood everything I said and kept putting in and J while I spelled joes@glengatecompanycom repeatedly. He finally found muy account, then the creditcard did not work (I have $100,000 in the bank of amaerica and charge with them so there is no question about my credit. I fianlly give up and hung up. and I am now going to walmart. Your website has been a nightmare for the year or two I have been trying to use it and finallyl today the guy hardly spooke engloish.
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