Houzz complaints: How to file a complaint to the corporate office?

A) Try to contact Houzz by yourself: contact details below, or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

285 Hamilton Ave Fl 4 Palo Alto, CA 94301-2540

Email

Customer service number

(650) 326-3000

Returns

How does the complaint process work on nonono.com?

Here's how you can escalate your issue:

File a complaint here on nonono.com for $9
We publish your complaint AND deliver it to the Houzz escalations department
If Houzz doesn't get back to you within 3 days, you'll get a 100% refund

Houzz complaint statistics

81 complaints filed
38 Resolution reviews
Resolution rating 4.19 / 5
Customers willing to do business again 68%

Houzz Resolution Reviews

Patricia

May 7, 2019, 12:32 p.m.

I am happy to have this resolved

Click here to see the complaint and comments

Dolores

April 25, 2019, 9:12 p.m.

Returned an item which did not fit in area and Houzz agreed to credit our account w the cost of item. We just need to see the $ amt back in our account. Will shop again!

Click here to see the complaint and comments

Beverly

April 4, 2019, 9:36 p.m.

in 1 day.I had a very good experience with your staff and my issue was resolved

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Latest Resolution Reviews Of Other Businesses

Raitis

Dec. 1, 2022, 4:23 p.m.

After three days ...about 2 hours per day of being shuttled about... between 5-7 so called representatives...being told that someone would call.....NOT! One call to No No No.......a few hours later ...a call from a Sears Supervisor....problem solved...they will honor the Contract.

Click here to see the complaint and comments

Reginald

Nov. 30, 2022, 3:33 a.m.

The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.

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Karen

Nov. 29, 2022, 8:28 a.m.

Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.

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Rene

Nov. 28, 2022, 5:40 p.m.

Absolutely will refer to anyone I know

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Dawn

Nov. 28, 2022, 12:19 p.m.

They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!

Click here to see the complaint and comments

Houzz Latest Complaints

PACKAGE INQUIRY

Sept. 12, 2020, 1:40 p.m. by Dorita

I placed an ordered & it has not been received. I attempted to track the oder. However, it is not as detailed as possible. The tracking indicates the order has been shipped, but that's it. This is my 1st time ordering with your company and it is not a good experience. Please look into when I am due to receive my package. Thank you for your time and attention. Dorita Clax

Click here to see the complaint and comments

unaurhorized product purchase

Sept. 11, 2020, 11:56 a.m. by Valerie

I purchased rug and applied a coupon the order said error and I never recieced a confirmation. I reprocessed the order for rug and then I recieved confirmation that I ordered 2 rugs.. i immediately called to cancel 1 rug I was told by 3 reps this isn't a problem now being told I need to pay 137 in shipping.. to return the product that has not even shipped out

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Wrong Item Shipped/Won’t Refund

March 20, 2020, 10:07 a.m. by Melissa

I ordered a Full bed, and a twin was delivered. Customer service is nearly impossible to reach. And they will not provide a return label or refund.

Click here to see the complaint and comments

What is No No No?

We’re an independent consumer advocacy group here to help you resolve your complaint with a business.

Our mission is to fix issues and relationships between consumers and businesses.

If you need to resolve an issue with Houzz, you can file a public complaint on No No No. We will deliver your complaint to the Houzz corporate office and ask them to resolve your issue.

After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes Houzz to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.