Houzz Customer Service – How to file a complaint?

A) Try to contact Houzz alone by yourself or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

285 Hamilton Ave Fl 4 Palo Alto, CA 94301-2540

Email

Customer service number

(650) 326-3000

Returns

How the complaint process works on nonono.com?

Do you have a product complaint or an issue with a refund, return or something else? And you can't get through the Houzz complaint line to the Houzz help center?

Here's how you can escalate your issue:

File a complaint here on nonono.com for $9 We publish your complaint AND deliver it to the Houzz escalations department If Houzz doesn't get back to you within 3 days, you'll get a 100% refund

Houzz Resolution Reviews

Beverly

April 4, 2019, 9:36 p.m.

in 1 day.I had a very good experience with your staff and my issue was resolved

Click here to see the complaint and comments

Dolores

April 25, 2019, 9:12 p.m.

Returned an item which did not fit in area and Houzz agreed to credit our account w the cost of item. We just need to see the $ amt back in our account. Will shop again!

Click here to see the complaint and comments

Patricia

May 7, 2019, 12:32 p.m.

I am happy to have this resolved

Click here to see the complaint and comments

Houzz Latest Complaints

PACKAGE INQUIRY

Sept. 12, 2020, 1:40 p.m. by Dorita

I placed an ordered & it has not been received. I attempted to track the oder. However, it is not as detailed as possible. The tracking indicates the order has been shipped, but that's it. This is my 1st time ordering with your company and it is not a good experience. Please look into when I am due to receive my package. Thank you for your time and attention. Dorita Clax

Click here to see the complaint and comments

unaurhorized product purchase

Sept. 11, 2020, 11:56 a.m. by Valerie

I purchased rug and applied a coupon the order said error and I never recieced a confirmation. I reprocessed the order for rug and then I recieved confirmation that I ordered 2 rugs.. i immediately called to cancel 1 rug I was told by 3 reps this isn't a problem now being told I need to pay 137 in shipping.. to return the product that has not even shipped out

Click here to see the complaint and comments

Wrong Item Shipped/Won’t Refund

March 20, 2020, 10:07 a.m. by Melissa

I ordered a Full bed, and a twin was delivered. Customer service is nearly impossible to reach. And they will not provide a return label or refund.

Click here to see the complaint and comments

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with Houzz.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with Houzz, you can file a public complaint on No No No and we will deliver your complaint to Houzz and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes Houzz to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story. It is the outcome that matters, right?

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with Houzz.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with Houzz Corporate, you can file a public complaint on No No No and we will deliver your complaint to Houzz and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes Houzz to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

It is the outcome that matters, right?