HotelsByDay.com complaints: How to file a complaint to the corporate office?

March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 16, 2023, 12:43 p.m.

Very satisfied w this service. I submitted my request after going to the customer service desk which didn't help my case as a refund was already given. However they did offer another gift card for the damaged product.

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March 13, 2023, 2:52 p.m.

In person appearance reached the Store Manager. She spent time going through all available shower kits, Credit was given and new unit ordered, The Nono claim had not been published at that time,

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March 13, 2023, 12:59 p.m.

The Home Depot representative was really good at communicating and getting me the refunds due

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Aug. 10, 2022, 10:38 p.m. by Jeyun

My reservation number is 346823563 I stayed for the dayroom in Sonesta select phoenix chandler on August 7. I paid the reservation fee($47.06) through the webpage in advance and I paid $25 for the deposit. However, after check out, when I check my bank transaction, $40.6 (25+16.6) was charged additionally. And the deposit was not refunded neither. Can I ask why these fees are. charged?

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July 30, 2022, 6:01 p.m. by Qiwen

I booked a day use hotel room ( booking number 839589488 ) from the Hotelsbyday website. Check in time is 10:00am and check out by 4:00pm on July23, 2022. When I arrived at the hotel “Embassy Suites By Hilton Convention Center Las Vegas” at 10:20am. The front desk lady is not so friendly saying that the hotel is full. I told her that I had a confirmed room, then she said it is too early to check in. The hotel standard check in time is 4:00pm and check out time is 11:00am as the sign shown. I told her I booked a day use room from 10:00am to 4:00pm so it is the time to check in. She then checked the computer and asked the guy next to her. I didn’t know what they talk about but they finally told me that the hotel is full so there is no room for us. I called the Hotelsbyday customers service right away and the guy said he had talked to the hotel manager. They don’t know why the hotel couldn’t give us a room. Hotelsbyday system showing that the hotel has room so that they sold the ticket to us. I went back to the hotel lobby and the manager approached me. Her name is Kalia Williams. She said they are overbooked because of the Hotelsbyday overbooked their rooms. I don’t know whose false in the case, I only know it is not the customers’s false. I should get a room as I have a confirm booking. the hotel manager’s attitude is really bad and she never try to help customers. I asked her that some customers checked out early and some customers check in late. Why they can’t just give me a room first? Their standard check in time is 4:00pm and our booking ends at 4:00pm. I told her I can checked out earlier around 3:30pm so that they have time to clean the room for the next customer. The hotel manager still reject ed us. This manger is not qualify to be a team of management. She never try to solve issue, she never think about how to help the customers. I even told her it probably was your hotel’s system error so that the 3rd party website is able to book the rooms. I asked why you choose us to rejected ? She said we booked the hotel late. I am the customer I don’t care about early or late. Once I got a confirmed booking number, I should get room. It is the worst customer experience I had in my life. I really hope the management team can see this complaints, and contact me for the follow up. I need an answer of why the hotel overbooked? I want to know whether the hotel manager handle this case correctly? I had record a video of our conversation with the hotel manager.

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July 15, 2022, 9:16 p.m. by Yolanda

The original hotel I booked at was unable to accommodate me. I had to go to the sister hotel. It was inconvenient and the process was terrible once again.

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July 14, 2022, 4:18 p.m. by Gregory

On three separate occasions today an employee of the hotel opened the door to my room, stuck there head inside, looked around and then closed the door. After each incident the culprit immediately the room next to mine and began a tirade of racially and homophobic rants with the people in that room.

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June 29, 2022, 3:16 p.m. by Rebecca

I booked a hotel room for today. When I showed up I was told there was no reservation and no room. I need a refund.

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