A) Try to contact HotelsByDay.com by yourself: contact details below, or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Corporate Office Headquarters
545 Fifth Avenue, New York New York NY 10017
Customer service number
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198 complaints filed
23 Resolution reviews
Resolution rating 3.91 / 5
Customers willing to do business again 78%
Nov. 26, 2022, 9:53 a.m.
We had ordered a backboard set from Walmart for $250, marked down from $600+. Unfortunately the old adage if it sounds too good to be true than it probably is. I honestly do not think they had the backboard advertised in their warehouse because they sent us the wrong item twice. After about 6 phone calls and getting "No, No, No" involved I was issued my refund and they chose not to pick up the wrong backboard and told me to throw them away or to donate them. I deal with Walmart all the time but this was my first issue like this.
Nov. 26, 2022, 8:50 a.m.
Once the communication began, it results started quickly until resolution was found.
Nov. 25, 2022, 9:55 a.m.
Constant communication. I felt extremely important and taken care of. Both sides really stepped it up. Thanks so much!😎
Nov. 24, 2022, 12:30 p.m.
I had a issue with DoorDash delivery. I didn’t get my order, it was delivered to someone else. I have been using DoorDash service for over two years and never had an issue, until recently. My order was over $80.00 and when I contacted DoorDash, the representatives gave me the round around and when I asked to speak to a supervisor, they said not available now, was told a supervisor will call me, but never did. I kept receiving emails indicating, I won’t be getting my refund, due to too many cancellations. Which DoorDash canceled my orders due to no drivers available. I was so frustrated, I contacted No, no, no service. I have never used this service and was skeptical. I was really impressed i got a response from Jack right away. Very professional and very helpful and very pleased with the results.
Nov. 24, 2022, 10:54 a.m.
Issued cash for phone replacement to buy my own. This case did have a bit of back and forth however was resolved within approximately 7 to 10 days. Using the service NoNo to escalate gets your request to the folks that will make decisions regarding your complaint. This is my 3rd time using and havent been disappointed.
Aug. 10, 2022, 10:38 p.m. by Jeyun
My reservation number is 346823563 I stayed for the dayroom in Sonesta select phoenix chandler on August 7. I paid the reservation fee($47.06) through the webpage in advance and I paid $25 for the deposit. However, after check out, when I check my bank transaction, $40.6 (25+16.6) was charged additionally. And the deposit was not refunded neither. Can I ask why these fees are. charged?
July 30, 2022, 6:01 p.m. by Qiwen
I booked a day use hotel room ( booking number 839589488 ) from the Hotelsbyday website. Check in time is 10:00am and check out by 4:00pm on July23, 2022. When I arrived at the hotel “Embassy Suites By Hilton Convention Center Las Vegas” at 10:20am. The front desk lady is not so friendly saying that the hotel is full. I told her that I had a confirmed room, then she said it is too early to check in. The hotel standard check in time is 4:00pm and check out time is 11:00am as the sign shown. I told her I booked a day use room from 10:00am to 4:00pm so it is the time to check in. She then checked the computer and asked the guy next to her. I didn’t know what they talk about but they finally told me that the hotel is full so there is no room for us. I called the Hotelsbyday customers service right away and the guy said he had talked to the hotel manager. They don’t know why the hotel couldn’t give us a room. Hotelsbyday system showing that the hotel has room so that they sold the ticket to us. I went back to the hotel lobby and the manager approached me. Her name is Kalia Williams. She said they are overbooked because of the Hotelsbyday overbooked their rooms. I don’t know whose false in the case, I only know it is not the customers’s false. I should get a room as I have a confirm booking. the hotel manager’s attitude is really bad and she never try to help customers. I asked her that some customers checked out early and some customers check in late. Why they can’t just give me a room first? Their standard check in time is 4:00pm and our booking ends at 4:00pm. I told her I can checked out earlier around 3:30pm so that they have time to clean the room for the next customer. The hotel manager still reject ed us. This manger is not qualify to be a team of management. She never try to solve issue, she never think about how to help the customers. I even told her it probably was your hotel’s system error so that the 3rd party website is able to book the rooms. I asked why you choose us to rejected ? She said we booked the hotel late. I am the customer I don’t care about early or late. Once I got a confirmed booking number, I should get room. It is the worst customer experience I had in my life. I really hope the management team can see this complaints, and contact me for the follow up. I need an answer of why the hotel overbooked? I want to know whether the hotel manager handle this case correctly? I had record a video of our conversation with the hotel manager.
July 15, 2022, 9:16 p.m. by Yolanda
The original hotel I booked at was unable to accommodate me. I had to go to the sister hotel. It was inconvenient and the process was terrible once again.
July 14, 2022, 4:18 p.m. by Gregory
On three separate occasions today an employee of the hotel opened the door to my room, stuck there head inside, looked around and then closed the door. After each incident the culprit immediately the room next to mine and began a tirade of racially and homophobic rants with the people in that room.
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