HotelsByDay.com complaints: How to file a complaint to the corporate office?

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Corporate Office Headquarters

545 Fifth Avenue, New York New York NY 10017

Email

frontdesk@hotelsbyday.com

Customer service number

+1 415-937-6656

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Here's how you can escalate your issue:

  1. File a complaint here on nonono.com for $9

  2. We publish your complaint AND deliver it to the HotelsByDay.com escalations department

  3. If HotelsByDay.com doesn't get back to you within 3 days, you'll get a 100% refund

Latest Resolution Reviews Of Other Businesses

HotelsByDay.com Latest Complaints

rejected check in by hotel due to Hotel overbooked

July 30, 2022, 6:01 p.m. by Qiwen

I booked a day use hotel room ( booking number 839589488 ) from the Hotelsbyday website. Check in time is 10:00am and check out by 4:00pm on July23, 2022. When I arrived at the hotel “Embassy Suites By Hilton Convention Center Las Vegas” at 10:20am. The front desk lady is not so friendly saying that the hotel is full. I told her that I had a confirmed room, then she said it is too early to check in. The hotel standard check in time is 4:00pm and check out time is 11:00am as the sign shown. I told her I booked a day use room from 10:00am to 4:00pm so it is the time to check in. She then checked the computer and asked the guy next to her. I didn’t know what they talk about but they finally told me that the hotel is full so there is no room for us. I called the Hotelsbyday customers service right away and the guy said he had talked to the hotel manager. They don’t know why the hotel couldn’t give us a room. Hotelsbyday system showing that the hotel has room so that they sold the ticket to us. I went back to the hotel lobby and the manager approached me. Her name is Kalia Williams. She said they are overbooked because of the Hotelsbyday overbooked their rooms. I don’t know whose false in the case, I only know it is not the customers’s false. I should get a room as I have a confirm booking. the hotel manager’s attitude is really bad and she never try to help customers. I asked her that some customers checked out early and some customers check in late. Why they can’t just give me a room first? Their standard check in time is 4:00pm and our booking ends at 4:00pm. I told her I can checked out earlier around 3:30pm so that they have time to clean the room for the next customer. The hotel manager still reject ed us. This manger is not qualify to be a team of management. She never try to solve issue, she never think about how to help the customers. I even told her it probably was your hotel’s system error so that the 3rd party website is able to book the rooms. I asked why you choose us to rejected ? She said we booked the hotel late. I am the customer I don’t care about early or late. Once I got a confirmed booking number, I should get room. It is the worst customer experience I had in my life. I really hope the management team can see this complaints, and contact me for the follow up. I need an answer of why the hotel overbooked? I want to know whether the hotel manager handle this case correctly? I had record a video of our conversation with the hotel manager.

HotelsByDay.com complaint statistics

  • 198 complaints filed

  • 23 Resolution reviews

  • Resolution rating 3.91 / 5

  • Customers willing to do business again 78%

What is No No No?

No No No is a consumer advocacy website that helps consumers file and resolve complaints with HotelsByDay.com.

Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.

If you need to resolve an issue with HotelsByDay.com Corporate, you can file a public complaint on No No No and we will deliver your complaint to HotelsByDay.com and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.

The reason we are operating this way is that a) it incentivizes HotelsByDay.com to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.

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