Home Warranty of America complaints: How to file a complaint to the corporate office?

March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 16, 2023, 12:43 p.m.

Very satisfied w this service. I submitted my request after going to the customer service desk which didn't help my case as a refund was already given. However they did offer another gift card for the damaged product.

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March 13, 2023, 2:52 p.m.

In person appearance reached the Store Manager. She spent time going through all available shower kits, Credit was given and new unit ordered, The Nono claim had not been published at that time,

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May 5, 2020, 3:04 p.m. by Elisha

Have been waiting a week for a response from HWA on the status of my claim. According to one of the supervisors in their customer service department, there should have been a 24-48 hours return response time expected. I have been waiting since Tuesday, 4/28/2020 at 11:21 am. No one from HWA has attempted to contact me. I was on hold for 3 hours and 30 monutes today and was told that my claim would be expedited. They then hung up on my as I waited.

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Aug. 17, 2018, 11:29 a.m. by Craig

Our air conditioning unit went out on 5/21/2018. I filed a claim with hwa. The first technician that came out misdiagnosed the unit & put a temporary fix on it that lasted a whopping 3 weeks. Hwa at the time had no service techs in my area, so i was told either find my own or wait on them. After filing the claim 18 days later i was contacted by M & I to come out & diagnose the issue, refered by HWA. I took off a half day & waitedfor them, they never showed up. I contacted another heat & air company Dwight Gold HVAC #0152000 ph # 501 676 1348 & he came out & spent approx 4-1/2 hours diagnosing both of my air units. His diagnosis was outdoor ac multiple leaks, valves leaking,condenser coil leak, high head pressure, compressor noise,evaporator coil leaking & drain pan rust out. We hired him to replace the unit & coil as we had no air with pets & kids. We were lucky we were able to get a loan from the bank to cover the cost. We are billed 84.23/ monthly by HWA. It is now August 17th & after hours on the phone , numerous emails, conversations with supervisors. Dwight Gold was even contacted by them & he explained everything to them about the old unit & the new replacement unit. The bill for the new unit was 4578.00. I want reimbursement for that, the 1/2 day of work their tech stood me up on & the 5-7 hours i have been on phone calls with no resolution to date. Craig Finn 501 231 1283

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