Home Depot Customer Service: How to file a complaint

May 17, 2023, 9:07 p.m.

I sent in my complaint to nonono and in less than two hours homedepot had reached out to me by phone email and text Basically begging me to talk to them My complaint was resolved within one day Nonono.com is the number one second to none place to take your complaints and turn them into a big smile on your face Trust me I was very skeptical about nonono.com But not nonono more they do exactly what they say they can do unbelievable but it’s as true as the sun every morning. Nonono.com is my new hero of the year

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May 4, 2023, 12:52 p.m.

Within 1 hour of sending off my email to “No No No”, a rep from the Home Depot complaint escalation department called me and took care of my problem. The $15 was well worth not having to spend any more time with regular customer service reps who had no decision-making power and would leave me on hold forever and then my call would be dropped. Thank you!! I would use again and recommend.

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May 4, 2023, 9:42 a.m.

Within minutes of contacting No No No, I was reached by George at Home Depot's Corporate Customer Service office. He assured me that I would have an update no later than 48 hours. The next morning both George and Spencer, who is from my local Home Depot's office had reached out both by email and phone. Needless to say both apologized profusely for the inconvenience and promised to make it right- which they did! I met Spencer yesterday and he personally handled the returned and checked to see if we needed help in ordering replacement flooring in the right color this time. I am very pleased and encouraged by this display of EXCELLENT customer resolution service.

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April 25, 2023, 1:39 p.m.

The resolution review has improved my faith in Home Depot. I was delivered a defective dryer that broke (and could not be repaired after only using it two time). Neither Home Depot nor Samsung would take any responsibility in a refund or replacing the dryer. After weeks of many, many phone calls and letters, I escalated my complaint to the Home Depot Resolution Dept. They called me, very quickly, I discussed it with them and we resolved the issue. The resolution team was easy and great to deal with. I wish this did not have to be done, but once it was the resolution area resolved the problem.

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May 24, 2023, 9:50 a.m.

Lowes quickly resolved my issue and gave me a refund. Very impressed.

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May 17, 2023, 11:58 a.m.

My issue with Sears was going on 6 months with no resolve in sight....I had ALMOST given up, when I found nonono.com....I was a bit skeptical, but WOW, the issue was resolved within weeks! Great company, super friendly, and cost feasible 😀

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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

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May 16, 2023, 10:08 a.m.

Glad this got resolved, customer service was not very helpful.

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May 16, 2023, 9:03 a.m.

Worker’s resolved the gutter issues to my satisfaction.

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June 1, 2023, 3:20 p.m. by John

I ordered a GE washing machine at the Missouri City branch of Home Depot here in Texas on the 25th of May 2023. I paid in full by credit card to Home Depot at the time. The price including a five year guarantee and new hoses came to US$811.85. The order number was H6546-242974. The person who sold us the unit at the Home Depot store was Pete. He was courteous, knowledgeable and helpful. Delivery was promised on Tuesday the 30th of May, but subsequently this was delayed by Home Depot until Thursday the 1st of June. The unit was delivered at approximately 10:30hrs on Thursday the 1st of June, however it was damaged on the rear and one side. The delivery driver, who was in independent contractor and not a Home Depot nor a GE employee pointed out the damage after he had unboxed it. I refused to accept it and did not sign for it. I then called the Home Depot store at 281 403 1397 explaining the problem and that I needed an immediate replacement as I had paid the full amount and already waited more than one week. Also the old unit in my house had been disconnected in preparation for receiving the new unit. The lady who answered my call was polite but not very helpful saying that the delivery of a new unit would be somewhere in the middle of June which was two weeks hence. As she was unable to give me a better date, I asked to talk to a supervisor. I was then handed over to a gentleman called Wilson who would not give me anything other than his first name. He explained that Home Depot had simply bought the appliance online from GE and that after this Home Depot were basically out of the loop. I refused to accept this as I had purchased the appliance at Home Depot and paid Home Depot. I did not want to get in the middle of any interaction between Home Depot and GE (or between GE and the third party delivery service for that matter). Wilson was initially polite. He agreed that the unit was damaged as he had already seen photo's of the unit, however he insisted that nothing more could be done until the unit came back to GE for inspection. I did not accept this as I had bought the unit from Home Depot and not from GE. Eventually I said that if Home Depot could not get me an immediate replacement, I would look elsewhere. Wilson agreed to give me a refund but said that while my refund for the five year guarantee and the hoses I had purchased for US$186.17 would be made immediately, the refund for the unit at US$625.68 would take several days as GE had to inspect it first and also some of the delay would be due to my bank. Again I did not accept this as the unit was obviously damaged as agreed by him as a representative of Home Depot and the arrangement between Home Depot and GE was not my concern. Wilson got slightly irate at my insistence on this. I then insisted that he escalate the issue and that I talk to his supervisor. His supervisor Jonathan came on the line and was a bit more conciliatory. I explained the issue again and we agreed that if Home Depot could get a new unit delivered by tomorrow (Friday 2nd June) I was still interested. I was put on hold then Jonathan came back and said that possibly a unit could be delivered the following Monday (5th) but I would have to reorder as I had cancelled the prior order. We had a short philosophical discussion on what I believed Home Depot's role should have been in this transaction and how in my view they had fallen short. We agreed to keep the order status cancelled as there was clearly no guarantee on when a new unit could be delivered. I told him that my disappointment with Home Depot was not personal on him, but that I would be escalating the matter as clearly my agreement on the unit was with Home Depot and not with GE. At no time was I told that the only role of Home Depot was to order it on line from GE. Clearly I could have done this myself without involving Home Depot. I bid Jonathan good day. He was polite throughout, but unhelpful in a real resolution of the issue. I had the impression that he did not have the authority. I have been a customer of Home Depot for may year as I am a DIY enthusiast, however this experience was very disappointing to see the least and I do not think it reflected how Home Depot does business in general. I await a thoughtful response.

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May 31, 2023, 2:15 p.m. by Matthew

Home Depot: I write this complaint to express my dissatisfaction with Home Depot regarding the purchase of goods and services. Put concisely, I purchased 21 windows in August of 2021; the order was completed 18 months later: however, inaccurate. Home Depot’s reputation precedes them, and as a consumer, I took that into account when making my purchase. I am disappointed to find that the results of the transaction do not meet my expectations and thus necessitate this formal complaint: The windows were purchased on 8-4-2021; installation was scheduled for February/March 2022. On 11-12-2021 I was told that the windows could not be completed in my first choice of color; I was instructed to choose a different color. This would be the first “change order”. [Ultimately, line items #1-13 were to be double-hung windows: manufactured with 4 vertical bars on the top sash; the bottom sash would be absent of grid patterns. Line item #13 would be upgraded for obscurity. Line items #14-20 were to be double-hung windows: absent of grid patterns whatsoever. Line item #20 would be upgraded for obscurity.] On 2-9-2022 the workmen arrived to install the windows in the main house and the garage apartment, respectively: a. the double-hung windows manufactured for the main house (# 1-13) arrived with 4 vertical bars on both the top and the bottom sashes. The foreman contacted the warehouse to ascertain whether the incorrect order had been received; the warehouse responded that an identical set of windows had been produced, yet those windows were also inaccurate. Put another way, I ordered 21 windows; 42 windows were manufactured; out of the 42 windows, one window (line item #20) would be installed on this day. The window installment would be delayed. b. to begin, the existing windows in the garage apartment were removed; however, the new windows (#14-19) were the wrong size: the packaging was labeled with the accurate size, yet the windows were too small. The workmen reinstalled the original windows. The bathroom window (#20) was accurate and installed properly. In March 2022 I was notified that the windows would be delivered and installed by the end of the month. The windows arrived for the garage apartment; however, I did not receive any windows for the main house. One window for the garage apartment was manufactured and installed with 4 vertical bars on the top sash; this window remains inaccurate. In June 2022 I was notified that the “remaining 9 windows” for the main house would be installed; however, I was missing 11 windows at the time. When the workmen arrived to install the remaining windows, 9 arrived, but only 3 were the correct size; the extra 6 windows were consistent with the garage apartment specifications. Thereafter, I called Home Depot headquarters in Atlanta, GA; a person from Lewisville, TX provided a response: I was assured that the remaining 6 windows would arrive in 6 weeks. In August 2022 I received a voicemail from Home Depot instructing me to schedule the installation; several attempts to make contact proved unsuccessful. On 9-13-2022 I received a voicemail from Home Depot. Maryanne stated: “the windows are here [and that] Bryan can go out to your home on Thursday the 15th [and] he can arrive between 2 and 4. Please call me to confirm this date: Thursday, September 15th, between 2 and 4, thank you. I can be reached at 972-815-2521 EXT. 511”. I attempted to call to affirm the installation but getting in touch with someone proved futile. At this point I felt powerless. Four months elapsed without any correspondence whatsoever; the erroneous windows remained in place. The double-barred windows were comparable to security windows. On 1-24-2023 I received a voicemail from Home Depot. Victoria stated: “I am calling to touch base and see about getting your window service all reset back up with you”. She left her number with the extension and instructed me to return the call. I was to schedule what turned out to be the final installation. In February 2023 the windows were installed; one window remains inaccurate. This complaint serves to address the unsatisfactory goods and services that I have experienced. The issues that I have faced are unacceptable. It is my expectation that the investment of resources in Home Depot's services would receive the quality that their reputation has set forth. As such, I seek acknowledgement to this grievance that matches this expectation. Respectfully, Matthew Hearn 940-782-6432

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May 30, 2023, 6:20 p.m. by Stephanie

Purchased dishwasher and paid for installation service. Dishwasher doesn't drain and just fills with water. I called Home Depot immediately and it was going to take two weeks to send someone out to look at the dishwasher. I asked to escalate the situation and they then told me they would have someone out to our home this Wednesday. Today I got a call from an electrician who was calling to setup an appt to come to our home to hardwire the dishwasher and he proceeded to tell me he couldn't come out for over a week. When I explained that I took the day off tomorrow so that someone would be home to let the worker in and that we are having a plumbing/drainage issue not an electrical issue he said he would call me back - and he never did. I called Home Depot again and after a 15 minute wait, the rep disconnected us.

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May 30, 2023, 11:35 a.m. by jean

I was at the home depot store in Deerfield Beach Florida, purchased a case of ECOLAB BRAND DEGREASER which I buy very often for my business, they have the price per carton of 4 gallons or single gallon, but they never have a scan for the carton price, always have to put it in in the system by hand. The cashier that was helping me was so rude and told me no they only sale them by single gallon, i had to convince d her to check the system, and after so much altecations, finally she find out the price per carton, but she was so loud and rude to me, it was my worst experience ever at any local retailer store.

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May 30, 2023, 6:55 a.m. by Pam

I purchased KraftMaid kitchen cabinets ($17,000, including install) from Home Depot. I had ordered a natural wood veneer finish, but the ones sent had serious quality control issues. They did not even closely resemble the store sample. HD and KM admitted the mistake. Since they had already been installed and I had to continue with the electric & plumbing work in the kitchen, HD and I agreed best solution was to paint them and HD would reimburse me. The cost was ~$6,000, but when it was time to credit me, they backed off their commitment. After I wrote a long letter, with pictures, and sent 15 follow-up emails to the Store Manager (2 months of follow-ups), all they would agree to was $2,000. HD should hold KM responsible, but they aren't. I would like to be fully compensated.

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