Home Depot Customer Service: How to file a complaint

Jan. 24, 2023, 11:09 a.m.

The doors l purchased, chipped in multiple places. I received a full refund. Thank you for the quick response to my issue.

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Jan. 13, 2023, 9:43 a.m.

I've been trying to resolve this issue for over a year now. After posting what happened on No NO NO I received a call from Brittany- an executive at Home depot within a few hours. She listened to my complaint and looked into it. I received a git card for the full amount I was owed and then some. This website is actually a newly discovered gem I will be sharing with others. Thank you!

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Jan. 9, 2023, 5:40 p.m.

We received a call from the Store Manager Diana, who was very kind and very direct with her willingness to have our issue resolved. She has given us a credit for the price we paid for the faulty equipment so that we may rent other equipment. That works out great for us because we have a huge project ahead of us and we feel “safe” now to continue to use The Home Depot for our project.

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Jan. 5, 2023, 11:07 a.m.

I experienced a problem with my installation of windows from Home Depot. I Needed a resolution as I was continuing to have same problems. Contacted no no and received an immediate response Within 2 day’s problem solved. Highly recommend no no to escalate concerns. Amazing representation. Thank you

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Dec. 29, 2022, 10:53 a.m.

My issue started effective communication and was resolved to my satisfaction.

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Dec. 29, 2022, 10:02 a.m.

I got a 200$ gift card about a week or so after I filed the complaint. Can’t say enough how good this company and service is. Just do it.

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Dec. 29, 2022, 7:33 a.m.

Home Depot's executive escalation team worked hard to resolve my issue with a local store's rental department. If this review was based on their efforts alone, it would be 5 stars. If based on the rental group's performance alone, it would be far less.

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Dec. 28, 2022, 8:31 a.m.

It took almost 2 months to complete a dryer installation. The problem was fixed in 20 minutes. There was no compensation offered. I canceled 2 medical appointments waiting for technicians that never showed. With a broken bone in my neck I dragged load after load of wet laundry to the laundromat . .

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Dec. 23, 2022, 1:10 p.m.

My case was escalated to upper management at Home Depot. I must say that the resolution was swift and I am satisfied. Home Depot offered a gift card for my inconvenience, which I was not expecting. My main purpose of filing this complaint was so that other valued customers would not experience the same treatment.

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Dec. 22, 2022, 4:40 p.m.

So thankful for Jack’s help and follow up on this issues I was having with Home Depot. I’m certain that the matter wouldn’t have been resolved without his help.

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Dec. 22, 2022, 3:34 a.m.

Home Depot was a little slow to clean it up and played a bit of "hot potato" between corporate and the individual store, but ultimately i got double my money back! That is, they accidentally refunded me BOTH by check and by gift card, so I made a profit! Thanks, NoNoNo!

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Dec. 19, 2022, 10:15 a.m.

HD contacted me by email (from the Home Depot Executive Escalations Team) and two hours later the store manager call me, give me his number, and offer to deliver my door that same day. Later that day I get another call from the local HD to arrange the delivery and finally I get my door. I'm glad I found nonono.com website to help me with this matter because the regular Customer Service at HD was not able to do it for more than 3 months. They take care at the end but the truth is it should be resolved before doing all this. It was as simple as delivering a door that was already in the store, waiting to be delivered.

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Dec. 19, 2022, 12:10 a.m.

Really help us to resolve our problem with Home Depot!! thanks so much NO NO NO!

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Dec. 16, 2022, 12:14 a.m.

My issue was resolved quickly, I was contacted and a solution was constructed and executed amazingly

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Nov. 26, 2022, 8:50 a.m.

Once the communication began, it results started quickly until resolution was found.

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Nov. 24, 2022, 9:03 a.m.

Extremely helpful! They got me my full refund in just a matter of days!

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Nov. 24, 2022, 4:02 a.m.

The resolution was greatly appreciated and I thank you for your assistance. I was not getting resolution from the Home Depot store and you have solved the problem.

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Nov. 20, 2022, 11:14 a.m.

Helped get a call back

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Nov. 18, 2022, 9:58 a.m.

In less than 24 hours I received a call from Home Depot. They acknowledged what a nightmare the situation was, apologized profusely and offered me a $300 gift card. The issue was resolved to my satisfaction.

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Nov. 12, 2022, 9:51 a.m.

With the help of Jack T Home depot was more than gracious and helpful to resolve my issue I'm grateful for their diligence to my matter

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Nov. 10, 2022, 6:40 p.m.

my issue was gift card fraud, i brought a $100 gift card for my 88 year old dad for his birthday in June, when he finally went to use it, he was told no more funds were on it, someone had stolen the money off the card. Home Depot heard me and quickly provided me with a resolution of replacing the gift card for my dad. Thank you Home Depot, my dad was so happy when i told him he would have that money to use after all.

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Nov. 8, 2022, 12:50 p.m.

I had been working on a claim with Home Depot for nearly 6 months and at wits end tried this service because I started to be ignored and knew my claim got disregarded . I reached out to nonono.com and had a corporate official reach out to me within 2 days. I now have my replacement lights - 6-1/2 months later Should have tried nonono.com sooner

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Nov. 3, 2022, 2:34 p.m.

Our issue was resolved better than we could have hoped. The representative from Home Depot was more than professional and offer us more than we expected.

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Nov. 1, 2022, 12:56 p.m.

I had an issue with Home Depot not honoring the price that was shown on the rack with the product I wanted to purchase. Their excuse was that the product was in the wrong place. After contacting No No No with my complaint I was contacted by a member of the Executive team from Home Depot and she assisted me in getting the product for the price shown. I am very satisfied with the resolution. I can honestly say that No No No can actually charge a lot more for their service because they produce results and very quickly too. I tried contacting Home Depot myself before finding this website and did not even get a reply from them.

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Oct. 19, 2022, 3:44 p.m.

Kept the appliance in question. Got our money back and a $500 gift card.

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Oct. 17, 2022, 12:22 p.m.

Home Depot only resolved my complaint because I contacted No No No. I made multiple attempts with them to resolve issue and was flat out lied to and deceived. Home Depot is the place we’re customer service doesn’t get anything done.

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Oct. 10, 2022, 11:38 p.m.

Needed to call repair service since they never called me and always got a different development of the situation each time. It was only by accident that I was told to do a fridge reorder later on .

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Sept. 20, 2022, 4:52 p.m.

Home Depot graciously offered me a e-gift card to compensate for my loss. It’s much appreciated because I am presently remodeling my condo.

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Sept. 13, 2022, 10:07 a.m.

Home Depot called and issued a refund for the un used equipment with out argument or discussion. They obviously acknowledged that they were on the wrong side of the discussion and I was due a refund. I must say i think No No No had some influence.

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Sept. 8, 2022, 8:19 p.m.

The Home Depot manager called the next day and profusely apologized. Refund came the next day. In a couple more days, a team from Home Depot picked up the defective water softener. All what I was trying them to do for more than a month and dozens of phone calls — happened easily within a week thanks to NoNoNo. I don't know how they did it, but this is just wow! We definitely need a service like this one, and I'll absolutely be using them again if a need arises.

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Sept. 1, 2022, 10:28 a.m.

I was able to speak with a representative from the corporate level after many attempts to have my issue resolved at the store and district level. Since most complaints are resolved at the store, this was very helpfully when the store could not offer the best resolution for the issue caused by the store.

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Jan. 30, 2023, 1:15 p.m.

Hotels.com provided a prompt refund with no hassle. The key was getting to the right person. Try as I did, two very lengthy phone calls on my part could not get to a decision maker. Within 24 hours of contacting nonono.com, a decision maker reached out to me, requested some additional information, and within 24 hours the refund was authorized and paid.

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Jan. 27, 2023, 9:06 a.m.

Walmart has no email address. All my mail was being returned to my mailbox. Nonono mail went straight to Walmart. Couldn't have done it without you.

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Jan. 25, 2023, 5:27 p.m.

Thank you for your help in resolving my issue with ATT. After your intervention I received immediately a call from the office of the president of ATT and the issue was resolved in mater of hours.

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Jan. 24, 2023, 9:37 p.m.

The issue was that a Walmart marketplace seller advertised 6 flashlights for $80 and then after I bought it, I only got 1. Walmart eventually gave me a refund so that was good, but, Walmart fought me on it for months, and did not fight the seller at all. Walmart reached out to the seller and they said “no it’s only one flashlight” however their listing on the Walmart website says 6. Walmart fought me, and didn’t fight the seller when it was clear and in writing that they were wrong. So good on finally refunding, however Walmart should stick up for the customer, especially when it’s 100% clear that the seller is at fault.

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Jan. 24, 2023, 3:52 p.m.

I spent hours on chat sessions, calls and endless hold with Hotels.com customer support trying to resolve my issue and was beyond frustrated. It took NoNoNo less than a week to get the issue addressed and a full refund issued, I don't know how they did it but it happened. Also worth noting that during the week I had three follow up emails from NoNoNo to check in with me as they worked their magic. The lost art of customer service is alive and well at NoNoNo, thanks to Jack and the team.

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Jan. 29, 2023, 2:30 p.m. by Phillip

12-20-22 Financed counter top for my kitchen. One of the counter tops needs to be cut down so that it is flush with my cabinet. When I called salesman he informed me that the cutting edge contractor could cut for additional charge. My free standing cabinet needs to be able to be pulled away from the wall so that we have the ability to gain access to basement if needed to bring in and or out large pieces of furniture or appliances. My previous cabinet with countertop was and top was secured to cabinet. I am giving Home Depot and epic fail rating I will never do business with this company ever again. Salesman rude, Cutting Edge terrible and rude.Invoice number if you want to take a look at all notes H2707-243333

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Jan. 28, 2023, 3:55 p.m. by Derick

Second time with returns i had a issue with the same perosn....person..... first time I tried to return a new item no receipt....they said they can I already return this item I said impossible I just bought it and though the other was broke but the adjustment. Switch was all the way down ..... she said no I came back with receipt the short lady said no and didn't even look at the receipt....because her Co worker said no.......I said I have the receipt this is a different approach and had to get a bit upset before it was return after changing customer service... the second time I purchase a build ur own ryobi set wit a bare tool and the battery kit she gave me a hard time I said I will go to another home depot where they are competent and listen beening she couldn't help me to separate time and gave me a accusing theft energy...i have been sams club, wallmart, la fitness and homedepot. And more for 10 years plus member and card holder I'm treated and look at as a thief I made my complaint and next time I'm will be back, With legal team either it's racist tendencies or ill advise training or maybe they can read a receipt that says MAX REFUND of $58.33 CUSTOMERS SERVICE which equal bad service. Never had a issue b4

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Jan. 28, 2023, 1:30 p.m. by Jason

We placed an order for two doors in Feb 2022, one for a custom front door, and one a standard door to the garage. Items were delayed due to material shortages which is understandable. Home Depot received our standard door 2mo after purchase, and almost 7mo for the custom door. The custom door sat in the warehouse for almost another month until delivered to Home Depot. Once door was delivered to store for installation, the Millwork department measured the door and realized it was ordered 3/4” too narrow. 2 Months later, a representative from the company who manufactured the door measured it in the store and said it was fine. After attempting to speak with several Managers, General Managers, and Regional Managers, nobody would return my call as to why the issue has taken so long, and to address any issues that I might have had. In Nov of 2022 the doors were installed. Come to find out the door to the garage was installed no issue, however, the custom front door was warped and wouldn’t close properly. Additionally when they installed both doors, they took all the hardware and alarm components and threw them in the trash. This was and still is a problem, as my alarm system had to be modified to function with missing pieces until I could replace them. Home Depot nor the installers took any responsibility. The installers made the necessary notations and then went on their way. I also filled a complaint with the Home Depot credit card and placed a stop payment on my order, I am not paying for something I have not gotten. Because I received the faulty door, the credit card company said I am liable for the cost, even it is defective. I have now been dealing with the store to order a replacement custom front door, which according to the manufacturer is within the allowable skew which does not qualify for warranty replacement. Today is January 28th 2023, almost 1 year from the time we ordered the original doors. I have still yet to get any resolution from Home Depot, or any managerial representative on how long it will take to replace, fix, remedy the issues that have gone on for almost a year. The stress and anguish which this whole situation has caused is immeasurable. Home Depot has taken zero accountability for anything.

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Jan. 27, 2023, 7:45 p.m. by Willie

I purchased three entry doors and 3 security doors. I had problems out of these doors from day one. The security doors wasn't fitting square around the frame. The entry doors I'm getting a lot air all around doors. I complained several times about all the doors and still have the same problem. Home depot sent someone out but still have the same problem. This been going for few years now.

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Jan. 27, 2023, 2:30 p.m. by David

Bought a washer from HomeDepot and called the next day because it was not working. Instead of recommending a replacement they sent out a service person. 3 service people came out and could not fix and could not get refund because it passed HomeDepot 48 hour window. Now, almost a month later still do not have washer. GE sent out another washer finally but it had dent on it. Sent it back.

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