Home Depot Customer Service: How to file a complaint

A) Try to contact Home Depot by yourself: contact details below, or...

B) Save time and effort: escalate your complaint to the corporate office with our help

Corporate Office Headquarters

2455 Paces Ferry Rd SE Atlanta GA 30339

Email

Customer service number

1-800-466-3337

Returns

How the complaint process works on nonono.com?

Do you have a product complaint or an issue with a refund, return or something else? And you can't get through the Home Depot complaint line to the Home Depot help center?

Here's how you can escalate your issue:

File a complaint here on nonono.com for $9 We publish your complaint AND deliver it to the Home Depot escalations department If Home Depot doesn't get back to you within 3 days, you'll get a 100% refund

Home Depot Resolution Reviews

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Home Depot Latest Complaints

Defective front door, year long order.

Jan. 28, 2023, 1:30 p.m. by Jason

We placed an order for two doors in Feb 2022, one for a custom front door, and one a standard door to the garage. Items were delayed due to material shortages which is understandable. Home Depot received our standard door 2mo after purchase, and almost 7mo for the custom door. The custom door sat in the warehouse for almost another month until delivered to Home Depot. Once door was delivered to store for installation, the Millwork department measured the door and realized it was ordered 3/4” too narrow. 2 Months later, a representative from the company who manufactured the door measured it in the store and said it was fine. After attempting to speak with several Managers, General Managers, and Regional Managers, nobody would return my call as to why the issue has taken so long, and to address any issues that I might have had. In Nov of 2022 the doors were installed. Come to find out the door to the garage was installed no issue, however, the custom front door was warped and wouldn’t close properly. Additionally when they installed both doors, they took all the hardware and alarm components and threw them in the trash. This was and still is a problem, as my alarm system had to be modified to function with missing pieces until I could replace them. Home Depot nor the installers took any responsibility. The installers made the necessary notations and then went on their way. I also filled a complaint with the Home Depot credit card and placed a stop payment on my order, I am not paying for something I have not gotten. Because I received the faulty door, the credit card company said I am liable for the cost, even it is defective. I have now been dealing with the store to order a replacement custom front door, which according to the manufacturer is within the allowable skew which does not qualify for warranty replacement. Today is January 28th 2023, almost 1 year from the time we ordered the original doors. I have still yet to get any resolution from Home Depot, or any managerial representative on how long it will take to replace, fix, remedy the issues that have gone on for almost a year. The stress and anguish which this whole situation has caused is immeasurable. Home Depot has taken zero accountability for anything.

The Home Depot Description

The Home Depot, Inc., commonly known as Home Depot, is the largest home improvement retailer in the United States, supplying tools, construction products, appliances, and services. The company is headquartered in incorporated Cobb County, Georgia, with an Atlanta mailing address.

What is No No No?

We’re an independent consumer advocacy group here to help you resolve your complaint with a business.

Our mission is to fix issues and relationships between consumers and businesses.

If you need to resolve an issue with Home Depot, you can file a public complaint on No No No. We will deliver your complaint to the Home Depot corporate office and ask them to resolve your issue.

After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes Home Depot to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.