H&M complaints: How to file a complaint to the corporate office?

March 26, 2023, 1:11 p.m.

Not sure if this come resolved my issue. I was just a coincidence. However it was shipped the same day I made a complaint. What I did not receive was a camera bag. And I thought I was getting a charger. However the charger may not been in this package. But the camera bag should have been. However I would use this company again.

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March 26, 2023, 8:41 a.m.

Home Depot was quick to reply to my complaint and the job was handled in a timely manner. Plus they have a gift card which was nice.

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March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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June 23, 2020, 2:05 p.m. by Ada

On saturday june 20 I went to the hm store located at 470 Lewis ave in meriden ct the store manager refused to sell an item that was on the mannequin stating that the item was on hold for a client. I really needed it because it was a set and the only one left my size . She walked away as soon as i told her that it shouldn't be on the floor if it wasnt for sale. Very dissapointed...

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June 11, 2020, 11:52 a.m. by Margarita

I placed an order on H&M website 7 days ago and it was not even shipped yet!! That is ridiculous! That’s the slowest service I’ve ever experienced. I want my item to be shipped now or get a refund!

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May 3, 2019, 4:24 p.m. by Tina

Hello.. I walked in to your H&M location at Stoneridge Mall about 30 minutes ago, no one acknowledged me, I started looking around for an item one of the sales associates looked me right in my face and never opened his mouth, normally I would have walked right out but I really needed what I came in for, once I got to the register he still never said a word he just started scanning my items i did mention about not being acknowledged the only thing he said was did I need a bag, this was the worse service I’ve EVER had I’ve gotten better service at Mac Donald’s, I don’t know if he was in a bad mood or what but if he’s going to be representing your company he definitely needs more customer service training...

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May 1, 2019, 8:05 p.m. by Ana

The manager she’s so nasty and didn’t want to return with the received my item she only wants me to have a store credit instead of having my cash back in the period before 30 days of return . I will never again shop at that store again I have all the rights to get my money back for the item that I didn’t use and it has all the tags from the original day that i bought it

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April 23, 2019, 8:53 p.m. by Brittany

I made a purchase 4/18/19 at the Alpharetta ha location and the security tag was left on. I went back to the store today to have them remove the tag, I made another purchase while I was in the store. I ride the train home my bag was stolen off the train. I have called the 800 number as well as the store number and was told both times because it is close to closing no one can help me pull my receipts or offer any other help. All I want is either my clothes replaced or a refund! I have tried to reach out and both times I was treated as though issue was not important!

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