Hilton complaints: How to file a complaint to the corporate office

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Hilton complaint statistics

  • 3 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

Latest Resolution Reviews Of Other Businesses


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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

Hilton Latest Complaints

False Advertisement of Stay Prices and Lack of Transparency Regarding Fees

Jan. 5, 2023, 8:50 p.m. by Jah’Shae

For New Years vacation (12.29.22 - 1.2.23) I stayed at the Hilton with a friend, the room for 4 nights costed $758.08. On check in day we noticed that we had a $200 up charge to my card which made our total $958.08. We asked the hotel staff and they told us it was a depository fee and we would get that back. On the third day of the stay ended up incurring a smoking fee. We were apprehended by hotel staff: first by someone who claimed to be “housekeeping” followed by a man who didn’t address himself. He let us know that we would be receiving a $250 smoking fee and we took the consequence as is. After that, we began leaving the building and returning after all recreational activities were done. On checkout day, I noticed there was a failed transaction for $145.00 from the Hilton hotel and I was confused because they said it would be a $250 charge. That would mean they would either take $50 along with the depository fee OR remove $250 total from my card, but return the deposit fee. When we checked out, we did not receive an itemized receipt of what our final costs would be but I ended up having a $1103.08 charge on my card. After 3 days of waiting and not recounting a confirmation or final email with the cost breakdown I decided to call and the person on the phone told me that we would receive our $200 back and emailed me a copy of my receipt. However when I went to review the receipt I noticed that our smoking fee became a $300 charge and we were charged a $45 occupancy fee. I asked the woman on the phone why was that much removed or not covered with the deposit fee and all she could tell me was wait 7 days. My concern is that the initial $200 that was removed isn’t being labeled as a deposit fee on the receipt and there was no transparency on how these fund would be removed or if fees applied. The hotel worker told us it would be a $250 fee so we anticipated seeing a $250 fee on the receipt along with the $200 deposit fee. Instead the deposit was labeled as the smoking fee at $300 and then there was an added $45 fee. I would either like this to be resolved with a just and fair refund, along with my original deposit being returned.

Hilton complaint statistics

  • 3 complaints filed

  • 0 Resolution reviews

  • Resolution rating NA / 5

  • Customers willing to do business again NA

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