Hello Fresh complaints: How to file a complaint to the corporate office?

March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 16, 2023, 12:43 p.m.

Very satisfied w this service. I submitted my request after going to the customer service desk which didn't help my case as a refund was already given. However they did offer another gift card for the damaged product.

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March 13, 2023, 2:52 p.m.

In person appearance reached the Store Manager. She spent time going through all available shower kits, Credit was given and new unit ordered, The Nono claim had not been published at that time,

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March 13, 2023, 12:59 p.m.

The Home Depot representative was really good at communicating and getting me the refunds due

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March 17, 2023, 2:05 a.m. by Jeremy

I have had numerous issues with receiving my HelloFresh deliveries since I moved to the Dallas, TX area nearly two years ago. From my perspective, the courier used in the area (FarEye) is to blame for probably 90% of the issues I have been having. I have contacted customer service on numerous occasions when my box did not arrive, and have been issued credits or refunds for the orders. In January, I filed a complaint with the Better Business Bureau, and was reached out to by a gentleman by the name of Sal Cicale. He was very helpful in looking into the issue, and after several weeks working with him, it seemed the issue had been resolved once and for all. Recently, the issue has begun again. The courier has delivered my box to an incorrect address, and once again I had to contact customer service to get a refund for my order. This is simply unacceptable. Is it reasonable to have to worry all the time about whether or not I will get my box every week? I think not. In addition, each missed delivery requires at least two contacts to customer service to get a refund. I think it's safe to say that I am not a happy customer. I've been a customer of HelloFresh for two years. This is your last chance to resolve this issue permanently before I close my account entirely.

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