Handy complaints: How to file a complaint to the corporate office?

Jan. 6, 2023, 10:25 a.m.

Got a complete refund

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March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 16, 2023, 12:43 p.m.

Very satisfied w this service. I submitted my request after going to the customer service desk which didn't help my case as a refund was already given. However they did offer another gift card for the damaged product.

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March 13, 2023, 2:52 p.m.

In person appearance reached the Store Manager. She spent time going through all available shower kits, Credit was given and new unit ordered, The Nono claim had not been published at that time,

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Sept. 9, 2022, 12:50 p.m. by Ryan

I accepted a job on September 1 Thursday of this year for a company called handy or now they’re going by Angie’s services. The job I excepted was to replace a window in the door for a rental property. By code you have to have tempered glass and usually it’s gonna take more than a day to have that glass cut to size so the second I excepted that job order I immediately messaged the homeowner asking if I can come by early so I can get the measurements for the window. I never got a response from them until the day of the job right and I actually sent a message at the following day too with no response until the day of the job the lady messages me and says to me you can bring the glass with you when I come. Tempered glass is expensive and it takes more than a day usually to get it so I told her I could not do that but I can come by and measure and then I’ll have it ordered she said fine so I went to the rental property measured for the glass and went and had it ordered. I paid for it sent her a text message that day telling her that I have ordered the glass and that it is paid for. Well she never responded to me I sent her this is Labor Day weekend I sent her another message that day I have all this documentation by the way. Sunday Monday goes by I messaged everyday but still nothing from the homeowner. I’m still trying to communicate with her I show up on Tuesday after the Labor Day weekend and the tenant says that she has found somebody else and I said well I’ve been texting her for the last three days. Well it turns out that Handy or Angie’s list stopped us from communicating with each other the homeowner and me after that. They turned off the message board on us. We don’t have their home phone number they don’t have ours it’s purely runs through the company. So after that happened so now I’m out money from the materials the glass and glaze so the total amount was $86 was what they were supposed to pay me to do the job well it’s automatically just gets deposited in my account after the day is over with. While I am out that money for my materials besides the fact they decided to on my next job I finished two days ago I got paid $117 for that job they took all of that money more than the $86 from the window job and they charged me $43 for a no show on that window job. Which I did show for that job and I was planning on going back but I couldn’t get a hold of the customer. I’m not gonna just show up at somebody’s house without them knowing to install something. So I did a job today and they took all that money because they say I owe them $43 for the no-show. So that is what I’m dealing with I don’t understand why they take more money than what they paid me for a job that I did show up to and then charge me $43 extra for the no-show when they’re the ones they’re the ones at fault for not letting us communicate with the homeowner anymore.

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July 30, 2020, 4:54 p.m. by Steven

They scheduled an appointment for 11am three days in advance. I took off work and waited all day while emailing the company. After 6 hours still no technician or time frame. Their customer support is through email and they kept sending me pre generated copy and paste messages. At the 3 hour mark they said “in the rare even a technician doesn’t show after two hours they will take the next step.” Meanwhile it’s 3 hours later. It’s funny how they can process my money immediately but now I’m sitting here building my own grill. After no help and no technician I cancelled and had to build the damn thing myself

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July 18, 2020, 3:02 a.m. by Griselda

I worked for handy pro this people who hired me who send me the jobs for over 3 weeks working no matter what I was expecting my first repayment on may 18 the delay then again and again until one day I wasn't available to login to my account the block me after all the hard work I did all my resume requests and payments where gone till this day so.e of the clients I worked with call me asking me if they ever pay me such a bad experience

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Nov. 24, 2019, 10:11 a.m. by Caitlin

I entered my info on the app and never got updates that anyone was coming to clean . Then I started getting texts that someone was coming on the day and when I followed link says I have no services and no scheduled cleaning . Then someone shows up anyways . I emailed to cancel , they said I don't have an account . When I login it says same thing . Now I've been charged again and another text someone is showing up and I can't even see my cc info or any services listed on app or online. I want a refund and this canceled and all they say is I don't have an account .

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Feb. 14, 2019, 12:12 p.m. by Margarita

Hi my name is Margarita Ortiz for a long time I have had problem with handy&customer service Although I m the high rated handy pro depending on their Tier system ; I have been paid wrong tier for more than 1 month. Many time I tried to talk with customer service with my all proves, unfortunately they always have denied my rates and level and refusing to pay right amount I have conversations proves from my clients and handy summaries I m ready to share with I any time I hope we can solve this inconsistent situation with u

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