Geico complaints: How to file a complaint to the corporate office?

March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 16, 2023, 12:43 p.m.

Very satisfied w this service. I submitted my request after going to the customer service desk which didn't help my case as a refund was already given. However they did offer another gift card for the damaged product.

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March 13, 2023, 2:52 p.m.

In person appearance reached the Store Manager. She spent time going through all available shower kits, Credit was given and new unit ordered, The Nono claim had not been published at that time,

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March 16, 2023, 8:20 p.m. by rogin

I am writing this because I am very disappointed with your service. We filed a claim last Feb 27, 2023 and Eric is the adjuster. He is very hard to contact. And now, he called to let us know that our rent a car and car storage fee will end tomorrow. I called Enterprise to clarify this information. And Eric is giving us false information. He is stressing us too much with this claim. All we just want is to get our car fix as soon as possible. It is more than 2weeks and the car hasn’t been started fixing. This claim should be a smooth transaction like the previous one but this one is a disaster. Totally frustrated!

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March 14, 2023, 11:10 a.m. by Mary Ellen and Christine

I have a claim #01005117736 since August 14, 2022 and adjuster Jeremy Hegfors has been delaying all payments and approval for work to be completed and causing loss of getting contractors to perform work needed, He has no knowledge of this process and is totally unequipped to deal with our claim. He is trying to short change us on original materials such as getting cheaper items instead of original items that are in the home. For example, he's quoting for drywall installation when our entire home is drywall AND plastered! The worst is allowing us to reach a point where there is no money for ALE to extend housing and we cannot live in home because of Jeremy Hegfors and Matt DeBrine's lack of expertise and knowledge and expediency! We do not have depreciation on our policy, why do all my documents include depreciation and not full replacement? This is fraud! I have also left SEVERAL voice messages for Jeremy since last week _week of March 4, 2023 and no response. Left messages with Joan Hickey Jeremy's supervisor--no response. Call local Geico office for help--none yet! We are told final date to move out of hotel is tomorrow, March 15, 2023. Where are we going to go??? House not livable!!! I have also filed a complaint wit the attorney general's office, plan on meeting with an attorney and going on all media.

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March 2, 2023, 2:25 p.m. by TIMOTHY

I had a motor vehicle accident in January. My vehicle was at the mechanics being fixed and they had to file a supplemental for additional parts. The adjustor went to the shop to view the car but failed to ever give approval to the mechanic to order the parts. The adjustor, Adam, also failed to respond to several texts and phone calls from me about this issue, which caused a delay in my car being repaired. As such my repair has taken over 30 days and I am without a car because your company refused to acknowledge their fault in this and extend my rental car past 30 days. My vehicle still needs to be fixed at a bodyshop after the mechanic. This should be a simple matter of extending the rental coverage. I have made several calls to supervisors and have not had a call returned. Again, failure on your employees to do their job and return a simple phone call has put me out a car and now additional money for a car because I do need to get to work.

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Feb. 2, 2023, 4:55 p.m. by April

We have a comprehensive RV claim dating back to 10/3/22 that we cannot get any resolution on. The claim was immediately “denied” based in a repair assessment and without an Gieco adjuster ever assessing the RV. Since the denial it has been a battle to get anyone to call us back, provide us with a reasonable explanation on the denial or really provide us any fair support in the claim. Our assigned claims agent is Latrice Hogue who has been absolutely no help during this entire process. Each time we have received any response from Latrice it is evident she had no idea how to handle the case and it seems she is reading from a script with her responses. We have also been in contact with claims adjuster, Shanda Glover who finally assigned someone from Gieco to inspect our unit however we have not received any communication or follow up in over 3 weeks now despite leaving several voicemails. We have been loyal Gieco customers for 10+ years and this entire process has been mishandled from the beginning. We pay over $10,000 a year to Gieco for all of our policies and are in the process of shopping around for another carrier. Please someone help us with this matter before it is too late. April Christopher (256)520-7426

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Feb. 1, 2023, 9:05 a.m. by Kelly

2022002154 This is Kelly Paula Gates born 2 28 75 address 3005 Belair Dr, Bowie, MD 20715. My husband and I have politely asked for the policy associated with Thomas Gates be deleted. I have been divorced from Thomas for 4 years. Is a copy of the divorce decree needed? What is it going to take to get that policy deleted? I would like to speak to someone regarding my estranged husband's policy brought up every time someone pulls my name. We are sick and tired of asking for that policy to be deleted so NO agent gets confused and sees multiple auto POLICIES associated with Kelly Gates' name.I have been a customer for over 2 decades and this is a disgrace and insult. It is causes my husband and I trauma every month to hear Thomas' name. Call us 2404865079. We are asking for service and the action of deleting the policy NOT making it inactive!!!!! I have paid Geico thousands of dollars over 20 plus years. This is a service I should not be denied.

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