Fred Meyer complaints: How to file a complaint to the corporate office?

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Fred Meyer complaint statistics

  • 9 complaints filed

  • 1 Resolution reviews

  • Resolution rating 5.0 / 5

  • Customers willing to do business again 100%

Latest Resolution Reviews Of Other Businesses

Fred Meyer Latest Complaints

Customer service

Nov. 29, 2022, 2:45 a.m. by Randy

I myself are employed by Nationwide corporate store I am a store manager that being said I know what a challenge it is to find good employees that remember customer service. If no effort is made then the quality of customer service will never come back. I live in Fairbanks Alaska I visited both your stores on 1128 2022. My visit was to see if I could find 501 shrink defense in Black in a 34 32 or 34 34 I asked someone in apparel if they did sharing with other stores in Alaska my answer I received was no I don't know go to customer service I said Thank you and made my way to customer service. When I arrived at customer service not only did I get a Blank Stare when I asked that question they didn't know anything about it what I was asking about. So I thought I may help them out by asking do you share inventory with the stores in town or throughout Alaska do you offer the customer to pay the shipping I still got no answer I then proceeded to ask if you maybe could call the other store in town to see what their inventory was after waiting for 10 minutes someone finally found the number which after his conversation on the call he said well they have 34-32s or 3434s and the dark blue Levi's I answered thank you but as I said we I was looking for the black pair. I don't believe I was asking too much to find out what your policy was for sharing inventory which I could never get an answer for I am not usually one to b**** because I get bitched at every day but if you don't know you can't fix the problem as I know from my own experience and I'm willing to spend the $9 to let you know we can't fix this if we don't do things thank you very much.

Fraud Meyer

Oct. 12, 2022, 11:16 a.m. by Michael

Yesterday , I purchased a television from your Tigard location, paid cash, obtained receipt, and went home. Never opened purchased item. This evening I had decided to exchange that item for a better, more expensive TV that you carry in your store. Seemed simple enough. So I revisited the store, receipt in hand, and simply asked to exchange the item. The customer service worker said she could not do this, and that the electronics manager was not present, and shed have to call another manager. Fair enough. I am then greeted by 2 other managers, who then tell me they are unable to exchange my item, don't even look up the transaction in the computer to see if I used rewards, and finally tells me its too late in the day to exchange something from the electronics department. No effort, whatsoever, to try to appease me, as the customer. So, I then called another location, who told me they should be able to do that for me, so I traveled to that location, and again pulled this 75" television out of my car , wheeled it into the store, and asked to exchange the TV. The guy who I had just spoken to on the phone ,10 minutes prior to arriving there , denied talking to me, and again they had to call another manager (Bob-Raleigh Hills branch), who then told me he " didn't feel comfortable doing it." So still, giving Fred Meyer benefit of the doubt, and since I've been a loyal customer for over 30 years, I looked up your return policy..... Nowhere does it say that you can only exchange items at certain times of the day and if certain employees are present. I am extremely irritated, disappointed , and feel I was discriminated against. Because I have tattoos, a shaved head, or maybe because I'm shopping after 7pm? Whatever the case may be, the customer service was at its worse this evening and I'm not likely to shop with you again. Fred Meyer should be ashamed of the lack of professionalism, and complete disregard to treat customers with decency.

Why Are Fred Meyer & Kroger Pharmacies Anti-Science?

Nov. 18, 2020, 5:52 p.m. by Anna

To Whom it May Concern, I’m writing in hopes to bring to light a grievance I have. Currently, when a customer picks up their prescriptions, their sex is listed as “gender” on the prescription in question. This is harmful for clients who are transgender and/or intersex. I believe there are protocols that Kroger could consider implementing in order to better service the medical needs of the entire community. As I’m aware, Kroger services most, if not all, of the United States. The UCLA lists that there are 1.4 million transgender people in the USA, and many experts believe that number to be much higher. According to the Intersex Society of North America, intersex individuals equal about 1 in 100 people (the same percentage as the amount of redheads). By listing people’s assigned sex at birth as their gender, the company distances itself from its customers. The amount of people who may feel dysphoric or be incorrectly identified is not an insignificant amount of your potential customer base. As medical professionals, I think it is incredibly important that the company recognizes the scientific basis of gender and of sex. Stanford medicine says “Sex is a biological trait that is determined by the specific sex chromosomes inherited from one’s parents… Gender, on the other hand, is socially, culturally, and personally defined. It includes how individuals see themselves (gender identity)”. Stanford professor of medicine, Marcia Stefanick, PhD., says “We don’t know how to measure gender. Sex is generally assigned at birth, based on external genitalia, after which a broad range of biological, particularly reproductive, sex differences are assumed.” Across a wide range of peer-reviewed articles, the scientific consensus is the same: gender and sex are not the same, and the psychological benefits of correctly gendering transgender people cannot be understated. I would argue that because most people are assigned a sex based on external appearance of genetalia as an infant, many intersex people have been assigned a sex at birth which is not accurate. While Kroger could simply change the prescription documentation to say “Sex” instead of “Gender”, it still may not be accurate scientific information since most people have not had their sex verified through chromosomal and physiological analysis. What my friends and I have noticed is that Kroger’s competitors do not list identifying information such as sex or gender on prescriptions. Having a customer’s sex or gender listed on their printed presciption documentation is something that is not required, otherwise this issue would be more commonplace. To be sure I contacted my doctor reference, who is in agreement with me. At the moment, Kroger’s practice stands out as medically inaccurate and unnecessary. For me, this is an automatic reason for taking my business to your competitors instead, even given additional cost. Transgender and intersex people face a disproportionate amount of barriers in seaking medical treatment, which leads to a lot of people to decline medical care. There are some practices Kroger could adopt to help mitigate the harm that happens, such as as offering an optional pronoun section so pharmacists and techs can correctly and personably talk to their customers, and encouraging pharmacists to avoid gendering people they don’t know (ie: “thank you” vs “thank you, sir”). I could see how it would be helpful for pharmacists to know if a customer may be pregnant or breastfeeding, in which case I wonder if it would be possible to have sex be noted in electronic documents. I also think it would be beneficial to consult experts who may be able to educate the company about additional measures that could be taken to best meet the needs of a diverse client base. I hope this letter finds you well and is helpful for implementing change which will benefit your company. Thank you for your consideration in this matter.

Sex is Not the Same as Gender *and* More Than Two Human Sexes Exist

Nov. 18, 2020, 3:53 p.m. by Anna

To Whom it May Concern, I’m writing in hopes to bring to light a grievance I have. Currently, when a customer picks up their prescriptions, their sex is listed as “gender” on the prescription in question. This is harmful for clients who are transgender and/or intersex. I believe there are protocols that Kroger could consider implementing in order to better service the medical needs of the entire community. As I’m aware, Kroger services most, if not all, of the United States. The UCLA lists that there are 1.4 million transgender people in the USA, and many experts believe that number to be much higher. According to the Intersex Society of North America, intersex individuals equal about 1 in 100 people (the same percentage as the amount of redheads). By listing people’s assigned sex at birth as their gender, the company distances itself from its customers. The amount of people who may feel dysphoric or be incorrectly identified is not an insignificant amount of your potential customer base. As medical professionals, I think it is incredibly important that the company recognizes the scientific basis of gender and of sex. Stanford medicine says “Sex is a biological trait that is determined by the specific sex chromosomes inherited from one’s parents… Gender, on the other hand, is socially, culturally, and personally defined. It includes how individuals see themselves (gender identity)”. Stanford professor of medicine, Marcia Stefanick, PhD., says “We don’t know how to measure gender. Sex is generally assigned at birth, based on external genitalia, after which a broad range of biological, particularly reproductive, sex differences are assumed.” Across a wide range of peer-reviewed articles, the scientific consensus is the same: gender and sex are not the same, and the psychological benefits of correctly gendering transgender people cannot be understated. I would argue that because most people are assigned a sex based on external appearance of genetalia as an infant, many intersex people have been assigned a sex at birth which is not accurate. While Kroger could simply change the prescription documentation to say “Sex” instead of “Gender”, it still may not be accurate scientific information since most people have not had their sex verified through chromosomal and physiological analysis. What my friends and I have noticed is that Kroger’s competitors do not list identifying information such as sex or gender on prescriptions. Having a customer’s sex or gender listed on their printed presciption documentation is something that is not required, otherwise this issue would be more commonplace. To be sure I contacted my doctor reference, who is in agreement with me. At the moment, Kroger’s practice stands out as medically inaccurate and unnecessary. For me, this is an automatic reason for taking my business to your competitors instead, even given additional cost. Transgender and intersex people face a disproportionate amount of barriers in seaking medical treatment, which leads to a lot of people to decline medical care. There are some practices Kroger could adopt to help mitigate the harm that happens, such as as offering an optional pronoun section so pharmacists and techs can correctly and personably talk to their customers, and encouraging pharmacists to avoid gendering people they don’t know (ie: “thank you” vs “thank you, sir”). I could see how it would be helpful for pharmacists to know if a customer may be pregnant or breastfeeding, in which case I wonder if it would be possible to have sex be noted in electronic documents. I also think it would be beneficial to consult experts who may be able to educate the company about additional measures that could be taken to best meet the needs of a diverse client base. I hope this letter finds you well and is helpful for implementing change which will benefit your company. Thank you for your consideration in this matter.

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