A) Try to contact First American Home Warranty alone by yourself or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Corporate Office Headquarters
7833 Haskell Avenue Van Nuys CA 91406-1908
Customer service number
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Sept. 23, 2022, 11:25 p.m.
I was able to have American Home Shield call me and try to resolve all the issues. This was the first time I felt like anyone listened to me. While the majority of our issues were solved with a second opinion, we were able to give feedback and also offered a credit for all our troubles. So, this really was helpful!
Sept. 20, 2022, 4:52 p.m.
Home Depot graciously offered me a e-gift card to compensate for my loss. It’s much appreciated because I am presently remodeling my condo.
Sept. 14, 2022, 7:34 p.m.
After spending countless hours on hold and on transfers with ADT with no resolution, I contacted No No No. After 3 business days had still not heard from ADT so I let them know and was contacted by ADT within 2 hours with complete resolution to my issues. Highly recommended!
Sept. 14, 2022, 5:43 p.m.
AHS finally agreed the unit could not be repaired and provided a NO cost replacement that was equal to the unit that could not be repaired. I am satisfied but this should have been resolved in two weeks rather than the month that it took.
Sept. 1, 2022, 3:04 p.m. by Orlando
Good afternoon First American Warranty, I am writing this email to complain about your service as a home warranty company, specifically with the following 2 claims: image.png Below is a timeline: August 14, 2022- I submitted the request August 18, 2022- Complete Mechanical inspected pool pump/filter August 23, 2022- Informed by Complete Mechanical the Authorization was submitted to First Am August 26, 2022- @ 8:16 am received notification from First Am that I needed to authorize non- covered cost. I contacted First Am and authorized the non-covered cost. @10:16 am Notified by Complete Mechanical via text authorization has been received and parts have been ordered. September 1, 2022- still pending pump and filter installation ________________________________________________________________________________________ My complaint is not against Complete Mechanical repair because up to this point, they have fulfilled their end of the agreement, my complaint is with First American As you can see from the information above (as well as from your internal database systems) the length of time to replace the items is unreasonable. There is no excuse for the length of time that it took First American to authorize the replacement pump and filter. The length of time (August 23- 26) in approving the parts contributed to my pool water turning green and with algae. Keep in mind I live in Imperial County, California, where temperatures have hovered in the 110-115 during the month of August. A pool that does not have a working pool pump or filter will turn green with algae and it will reach a point where the water will have to be drained. Also keep in mind, how would I want to run brand new pool pump and filter with algae filled water? I wouldn't and neither would you. Now I will have to drain the pool of the water because it is not suitable for recreation and that is going to cost me $500 to $1,000, an expense I am demanding First American reimburse me. I look forward to hearing from you. Orlando
Aug. 21, 2022, 1:52 a.m. by Jacqueline
We have a home warranty contract with FAHW for all our appliances, plumbing, etc. On June 15, 2022 we called them on an emergency because we a total blockage in our drainage. It took them 3 days to get back to us letting us know that we could contact our own contractor because they did not have anyone to send. They would reimburse us when the reason for the stoppage was determine. To make a very long and stressful situation we were dealing with people who could only give an authorization of $275. We contacted Power Pros Plumbing who indicated that it was necessary to hydrojet the drainage to find out the reason for the total blockage. The people in charge at FAHW could not understand that hydrojetting was the only way to find out the reason. FAHW personnel did not authorize the hydrogetting, We went ahead and requested the hydrojet from Power Pros in the amount of $850. The contract with FAHW includes hydrogetting. Several weeks later, we received an email from Amanda Gray the outside resolution person from FAHW indicating that they will pay for the hydrojetting. However to date, although we had left several messages and sent emails to Amanda Gray requesting to contact us regarding the unpaid invoice of Power Pros no response whatsoever. Kassandra Hernandez, from Power Pros has also in the last week attempted on more than two occasions to contact Amanda Gray regarding the unpaid invoice, but again no response from anyone at FAHW. It is an extreme hardship for me to pay the $850 when, it is clearly stated in their contract that hydrogetting is included in their emergency plumbing service call.
2 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
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