FedEx complaints: How to file a complaint to the corporate office?

March 26, 2023, 1:11 p.m.

Not sure if this come resolved my issue. I was just a coincidence. However it was shipped the same day I made a complaint. What I did not receive was a camera bag. And I thought I was getting a charger. However the charger may not been in this package. But the camera bag should have been. However I would use this company again.

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March 26, 2023, 8:41 a.m.

Home Depot was quick to reply to my complaint and the job was handled in a timely manner. Plus they have a gift card which was nice.

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March 21, 2023, 7:09 p.m.

It took reaching out via BBB, Twitter and Nonono for AHS to satisfy its most basic contractual responsibilities to us. Even then, I had to follow up repeatedly when they failed to provide reimbursement in a timely manner after I’d made contact, jumped through all their hoops, and provided the requested paperwork. Their established avenues of service were ineffective & infuriating. Their response on BBB was callous and shows no regard for customer service. I will not renew my contract with them and strongly encourage everyone to avoid this unscrupulous and scammy company.

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March 20, 2023, 6:47 a.m.

After many, many phone calls/e-mails with Vivint's Loyalty Representatives who kept telling me I owe double for cameras/equipment purchased (elevating my issue to supervisors with no end in sight... while am still receiving collection calls); e-mails to Vivint’s Owners, CEOs, CFOs, Managers, etc.; I finally received an e-mail (& follow-up calls) from a Vivint Executive Resolutions Specialist who reviewed and researched my case. My contract was finally canceled (per my request) and Vivint's equipment picked up. My deposit will be refunded as well. Vivint said they will be doing an internal investigation into why there are two contracts ($1990 & $3786) with my digital signature, especially when I only signed one ($1990) back in January 2023, which is the only copy I received. What a harrowing and frustrating experience. Glad it's over.

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March 16, 2023, 8:20 p.m.

With NoNoNo's support, Home Depot resoolved the issue. I received a call from Home Depot within 48 hours. Although, it took them 4 days, it was resolved satisfactorily. I had not gotten anyplace with Home Depot for a month. Thank you. Home Depot escalation department was very good about following up.

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March 16, 2023, 3:45 p.m. by Arben

I filed a claim (claim number C-99255884) for a package lost due to someone stealing items from their drop box. Their box clearly looked like someone had tampered with. I have pictures prior and after the box was completely replaced. FedEx continues to claim the package was never shipped. FedEx dispatcher confirmed that other clients had filled similar complaints from the same location. I have a voice message from the dispatcher stating the fact. The cost of replacing the item in the package is $2960.

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Aug. 20, 2022, 1:22 p.m. by Leonid

the goods ordered from Home Depot (order # WP34972615, May 17, 2022) had not been delivered.

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Dec. 16, 2019, 7:28 p.m. by Juliette

I ordered a macbook through an Amazon third party seller. They sent it expedited shipping through FedEx. On the day (Saturday, 12.07.19 )it was supposed to be delivered, the tracking update said "delivery exception," that no attempt was made to delivery, and that they would deliver it the next business day. Three business days later (Friday, 12.13.19), with no other tracking update, I called. They said there were too many packaged and FedEx was three days behind, should have tried that day but fell behind again, would try tomorrow. (Friday, 12.14.19). Nothing Friday. No tracking update. I called Saturday, 12.15.19. Again they told me they just had soooo many packages, but said they would send a note asking them to ship it ASAP. No updates. I called Sunday, 12.16.19, thinking I'd ask for the address of the facility and just drive and get it. They said it was closed, we went through the whole too many package rigamarole and what I should do during the week given I worked and it needed a signature -- When I finally said, what am I supposed to do, if you guys lost it or something just tell me and I'll file a claim. The representative said, well, there doesn't seem to have been any scan of the package since the seventh and there is no delivery scheduled (so why tell me about the signature if they never intended to deliver the dang package????), so I might as well file a claim. I filed a claim. No response. Yeah, it's early, from complaint filing, but this is completely ridiculous and unacceptable. I'm furious with their dishonest, ugly treatment. I want to be told clearly and without bullshit, nonsense excuses what happened to my package. Tracking number 919414080002929. Thanks,

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Feb. 13, 2019, 6:29 a.m. by Steve

On video, your Fedex deliver guys dropped my boxes from his waist down.

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Feb. 7, 2019, 10:53 a.m. by MONIQUE

I just got a package yo my jome. I just happen yo see the box outside my door. I confronted your delivery man and asked him how was I supposed to know this was here. He shrugged his shoulders. I asked him is that your response he shook his head yes. When I stated I was going to report him he laughed and shrugged his shoulders...Is it customary for s carrier to not knock to see ee if someone home before just leave a package? Or be less than concerned when he is confronted and asked why he did this with littllittle e to no response that he isnt following the standard procedure. He did this wuth all the packages he deliveref today

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