DoorDash complaints: How to file a complaint to the corporate office

May 11, 2023, 11:20 a.m.

Nonono was great, they helped me after all my attempts failed and I was paid by doordash!

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April 20, 2023, 9:57 a.m.

Received my refund

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March 28, 2023, 11:38 a.m.

They kept the line of communication open, in order to, discuss the circumstance at hand and come to an understanding and resolution.

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Feb. 17, 2023, 11:53 a.m.

Door Dash refunded my money and offered me a free credit as well. When I finally reached them, they were prompt and efficient in resolving my issue

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Feb. 14, 2023, 9:38 p.m.

They worked almost immediately, they where very professional and managed to get my refund after a week of trying on my own.

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Dec. 20, 2022, 10:48 a.m.

I loved how quick and easy it was I felt heard and cared for by DoorDash after they wouldn’t refund me for an order I didn’t get. Jake we phenomenally prompt nice and efficient.

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Dec. 12, 2022, 10:41 p.m.

After many back and forth emails with DoorDash and tons of frustration I found "NO NO NO". Thanks to Jack my frustrations were lifted and issue was resolved. Highly recommend NO NO NO

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Nov. 24, 2022, 12:30 p.m.

I had a issue with DoorDash delivery. I didn’t get my order, it was delivered to someone else. I have been using DoorDash service for over two years and never had an issue, until recently. My order was over $80.00 and when I contacted DoorDash, the representatives gave me the round around and when I asked to speak to a supervisor, they said not available now, was told a supervisor will call me, but never did. I kept receiving emails indicating, I won’t be getting my refund, due to too many cancellations. Which DoorDash canceled my orders due to no drivers available. I was so frustrated, I contacted No, no, no service. I have never used this service and was skeptical. I was really impressed i got a response from Jack right away. Very professional and very helpful and very pleased with the results.

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Nov. 14, 2022, 6:39 a.m.

It didn't fix the error but at least they heard the case.

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Oct. 14, 2022, 10:44 a.m.

Finally got my refund!

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Sept. 8, 2022, 9:31 a.m.

Door Dash did not resolve the problem and refused to refund my account even though their Dasher ate from our food. I had to get PayPal, BBB, and Nonono to get the account refunded.

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July 28, 2022, 8:31 a.m.

No No No really helped me out. Thank you for being a voice for us when we can't through to the people who SHOULD respond and assist. Your help expedited the solution.

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May 25, 2023, 8:58 a.m.

Jack was awesome from start to finish! I truly felt like finally I had someone working on my behalf to bring some action and resolution to what turned into a nearly 2 year back and forth kitchen refacing job. I 100% know that I would turn to NoNoNo again for any customer service issues that need escalation!

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May 24, 2023, 9:50 a.m.

Lowes quickly resolved my issue and gave me a refund. Very impressed.

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May 17, 2023, 9:07 p.m.

I sent in my complaint to nonono and in less than two hours homedepot had reached out to me by phone email and text Basically begging me to talk to them My complaint was resolved within one day Nonono.com is the number one second to none place to take your complaints and turn them into a big smile on your face Trust me I was very skeptical about nonono.com But not nonono more they do exactly what they say they can do unbelievable but it’s as true as the sun every morning. Nonono.com is my new hero of the year

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May 17, 2023, 11:58 a.m.

My issue with Sears was going on 6 months with no resolve in sight....I had ALMOST given up, when I found nonono.com....I was a bit skeptical, but WOW, the issue was resolved within weeks! Great company, super friendly, and cost feasible 😀

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May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No No.com, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

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May 20, 2023, 12:10 p.m. by Steven

Ordered jersey mikes through there app and had door dash deliver it order 045b30dd. Met driver at door and then he proceeded to cus and yell all the way to the car because I was waiting at the door. It was so bad that the neighbor heard and came over to check on me. Drivers name was Jesse and he is not welcome near my house again we are most likely done with DoorDash if nothing is done about this.

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May 17, 2023, 3:05 p.m. by Chandni

On May 11, 2023, my Dasher account (location Tucson, AZ) with DoorDash was deactivated. In the app, they stated I would receive an email providing the reason for deactivation plus a way to file an appeal, but I never received any email from them. I contacted support, and they stated that the in-app notification was my email and that she (the representative) would send me a link to file an appeal, as the appeal processing team is only available via the Internet. All that was written for the in-app notification was “suspicious or unusual activity.” What does that even mean? I have filed an appeal stating the reason as “I’m not sure” because I do not know the reason for the deactivation. I do not have a duplicate account and never shared any information with anyone. I have waited for a response and heard nothing. I want my account reactivated as I have done nothing wrong and it was shut down without due cause.

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May 15, 2023, 4 p.m. by PAMELA

I ordered from Subway, Friday night, May 14th. At that time, the code FLBOGO was good to buy 1 footlong sub and get the other free. I also ordered 1 dozen raspberry cheesecake cookies and 6 chocolate chip cookies. MY COMPLAINTS: ** I was charged in full, over $80.00 **when the subs came, they were ridiculous. I did not get what I ordered and considering the subs were bought for the elderly, it was important that they came as ordered. They could not be eaten. **the cookies looked as if someone either sat on them or they got crushed because they were under the 4 heavy subs. I called your customer service number Friday night. My phone call was answered by a woman who could barely speak English and she could not understand what I was saying. I told her the bottom line was that I want a full refund. She could not get off the subject of the "BOGO" which I tried to explain was neither here nor there. She then informed me that she had to escalate my complaint and that I would hear from someone within 3 hours (my guess is she meant to say 3 days). Today is Monday, May 15th and I have not had my money refunded nor have I heard from anyone from Doordash. I am aggravated that now I have to pay $15.00 for me to be able to escalate this issue on my own, I just keep on losing money. *****Bottomline - I want all of my money returned, including the damn $15.00 that I had to pay just to get someone to pay attention to my complaint!!****** Pamela Standish - 716-818-6622 - order delivered to 11 Pluto Lane, Kissimmee, Florida 34746

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May 3, 2023, 1:50 p.m. by Nora

Dear Ser/Madam My letter is about Doordash support team again. The couple of weeks ago I filed the letter on your webpage, concerning Doordash support team attitude to dashers, where they were unwilling or unable to solve dashers problems. Thanks to your help several Doordash escalated team members reached me out in fastest manner and solved my problem in the best possible way. At the end of our communication Advanced escalated team member Bryanna (case ref N 444084669) informed me that I was enrolled in Pizza program and Large order delivery program as well. After the week of working and I see that Pizza delivery program is working perfectly, but I didn’t get any Large orders. I start to call support again. Support Maricel told me that actually I am not enrolled in Large order program, she sent me email (no ref number) and asked for upload catering bag picture, what I did. She promised to escalate this issue, but after that I didn’t hear from Doordash support at all. In April 27 I called support again and tell them the same story. The support member Jet told me that there is not catering bag picture submitted and sent me email, to reply with a catering bag picture, what I did again (the case ref N 451760556). Verbally he promised that escalated team may reach me out in 48 or 72 hours, but in email says its going to take 5 business days. Today passed above mentioned 5 business days but still I didn’t hear from Doordash. Today I called them again and Support Shidimar promised me to escalate this issue again (case ref N 454140689). The email sent by her says that it’s going to take 5 business days again. How many days or weeks or months I have to wait again? One more issue also concerning me is the reaching out support while I am dashing. I am calling support about different problematic issue which needs immediate action. But when I calling robot answers me, asking inappropriate questions about topic I am calling, after my answer suggesting me check webpage about this topic and so on, robot does not let me reach any person from support team and after disconnects me. Please let the management know that robot excepting calls from dasher while dashing is not the best way to help them to work properly. Looking forward hearing from you, and hoping on your support again. Sincerely Nora

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May 3, 2023, midnight by Kalia

First time user for Doordash, FreshThyme was out of stock of my items, the BioRay for Kids.... Well the dasher only brought me 1 out of the 4 items...yet Doordash refused to compensate for the missing items. I believe that's called a fraudulent transaction. To the Better Business Bureau and Bank we 90000....save your money, what a scandalous first time impression ….also when I received the email for denying my refund, Doordash Support accused me of other purchases when this is was my first time utilizing their services….

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