DoorDash complaints: How to file a complaint to the corporate office

A) Save time and effort: escalate your complaint to the corporate office with our help; click the orange button

B) Try to contact DoorDash by yourself: contact details below

Corporate Office Headquarters

901 Market Street 6th Floor San Francisco CA 94103


Customer service number

+1 650-681-9470

How does the complaint process work on

Here's how you can escalate your issue:

  1. File a complaint here on for $15

  2. We publish your complaint AND deliver it to the DoorDash escalations department

  3. If DoorDash doesn't get back to you within 3 days, you'll get a 100% refund

DoorDash complaint statistics

  • 67 complaints filed

  • 13 Resolution reviews

  • Resolution rating 4.85 / 5

  • Customers willing to do business again 92%

DoorDash Resolution Reviews

Latest Resolution Reviews Of Other Businesses


star star star star star

May 17, 2023, 10:19 a.m.

My huband and I booked an Airbnb in Tucson AZ for the month of January 2023. On November 23 2022 my husband was hopitalized, and airlifted from a hospital in Minnesota to Fargo ND. It was the only place that had a bed, and could handle his illness. He had contracted Sepsis, and had a Liver abcess. His chances of survival were very slim. During all of this, I made the mistake of calling our host in Tucson. I should have messaged her because of course there is no record of this conversation! I explained our situation, and that I knew we were out of the cancellation/reimbursment window but was there any way that we could recoup our money given the extreme situation. I was told that I could cancel, and if any of the dates ended up being book, she would reimburse us for those days. ( Of course none of this was in writing.) I proceeded to check the listing on a number of occasions, and by January 11, the dates were all booked. I then contacted the host by message wanting to start the reimbursement process. The message I received back was "contact airbnb"???? She told airbnb the dates were not booked, and that she would not reimburse us our $4679.13. I feel like I was scammed by the host,and taken advantage of during the most tramatic time in our lives. I contacted airbnb numerous times, and was given the run around. It wasn't until my husband ( yes he somehow survived, and was released from the hospital on January26) contacted No No, that we ended up receiving $449.13 from airbnb as a courtesy. While we thank airbnb for the $449.13, it does not cover the money that we lost on the Tucson booking. I would think that airbnb would have shown a little more integrity in dealing with us in this situation. I also pointed out to airbnb that my children and I spent $7000.00 on airbnbs while we were staying in Fargo to be with our husband/dad. It didn't seem to make a difference to them.... My husband is still recovering, but when he is able to travel again, we will be using vrbo from now on!

DoorDash Latest Complaints


May 15, 2023, 4 p.m. by PAMELA

I ordered from Subway, Friday night, May 14th. At that time, the code FLBOGO was good to buy 1 footlong sub and get the other free. I also ordered 1 dozen raspberry cheesecake cookies and 6 chocolate chip cookies. MY COMPLAINTS: ** I was charged in full, over $80.00 **when the subs came, they were ridiculous. I did not get what I ordered and considering the subs were bought for the elderly, it was important that they came as ordered. They could not be eaten. **the cookies looked as if someone either sat on them or they got crushed because they were under the 4 heavy subs. I called your customer service number Friday night. My phone call was answered by a woman who could barely speak English and she could not understand what I was saying. I told her the bottom line was that I want a full refund. She could not get off the subject of the "BOGO" which I tried to explain was neither here nor there. She then informed me that she had to escalate my complaint and that I would hear from someone within 3 hours (my guess is she meant to say 3 days). Today is Monday, May 15th and I have not had my money refunded nor have I heard from anyone from Doordash. I am aggravated that now I have to pay $15.00 for me to be able to escalate this issue on my own, I just keep on losing money. *****Bottomline - I want all of my money returned, including the damn $15.00 that I had to pay just to get someone to pay attention to my complaint!!****** Pamela Standish - 716-818-6622 - order delivered to 11 Pluto Lane, Kissimmee, Florida 34746

Large order programe enrollment

May 3, 2023, 1:50 p.m. by Nora

Dear Ser/Madam My letter is about Doordash support team again. The couple of weeks ago I filed the letter on your webpage, concerning Doordash support team attitude to dashers, where they were unwilling or unable to solve dashers problems. Thanks to your help several Doordash escalated team members reached me out in fastest manner and solved my problem in the best possible way. At the end of our communication Advanced escalated team member Bryanna (case ref N 444084669) informed me that I was enrolled in Pizza program and Large order delivery program as well. After the week of working and I see that Pizza delivery program is working perfectly, but I didn’t get any Large orders. I start to call support again. Support Maricel told me that actually I am not enrolled in Large order program, she sent me email (no ref number) and asked for upload catering bag picture, what I did. She promised to escalate this issue, but after that I didn’t hear from Doordash support at all. In April 27 I called support again and tell them the same story. The support member Jet told me that there is not catering bag picture submitted and sent me email, to reply with a catering bag picture, what I did again (the case ref N 451760556). Verbally he promised that escalated team may reach me out in 48 or 72 hours, but in email says its going to take 5 business days. Today passed above mentioned 5 business days but still I didn’t hear from Doordash. Today I called them again and Support Shidimar promised me to escalate this issue again (case ref N 454140689). The email sent by her says that it’s going to take 5 business days again. How many days or weeks or months I have to wait again? One more issue also concerning me is the reaching out support while I am dashing. I am calling support about different problematic issue which needs immediate action. But when I calling robot answers me, asking inappropriate questions about topic I am calling, after my answer suggesting me check webpage about this topic and so on, robot does not let me reach any person from support team and after disconnects me. Please let the management know that robot excepting calls from dasher while dashing is not the best way to help them to work properly. Looking forward hearing from you, and hoping on your support again. Sincerely Nora

DoorDash complaint statistics

  • 67 complaints filed

  • 13 Resolution reviews

  • Resolution rating 4.85 / 5

  • Customers willing to do business again 92%

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