A) Try to contact DoorDash by yourself: contact details below, or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Corporate Office Headquarters
901 Market Street 6th Floor San Francisco CA 94103
Customer service number
Here's how you can escalate your issue:
File a complaint here on nonono.com for $9
We publish your complaint AND deliver it to the DoorDash escalations department
If DoorDash doesn't get back to you within 3 days, you'll get a 100% refund
29 complaints filed
5 Resolution reviews
Resolution rating 4.8 / 5
Customers willing to do business again 80%
Nov. 14, 2022, 6:39 a.m.
It didn't fix the error but at least they heard the case.
Sept. 8, 2022, 9:31 a.m.
Door Dash did not resolve the problem and refused to refund my account even though their Dasher ate from our food. I had to get PayPal, BBB, and Nonono to get the account refunded.
Dec. 1, 2022, 4:23 p.m.
After three days ...about 2 hours per day of being shuttled about... between 5-7 so called representatives...being told that someone would call.....NOT! One call to No No No.......a few hours later ...a call from a Sears Supervisor....problem solved...they will honor the Contract.
Nov. 30, 2022, 3:33 a.m.
The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.
Nov. 29, 2022, 8:28 a.m.
Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.
Nov. 28, 2022, 12:19 p.m.
They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!
Dec. 2, 2022, 2:10 p.m. by Kanaka
I was doing a promotion. The promotion was complete 35 deliveries to receive 260.00 I was on order 35 at the restaurant picking up then door dash deactivated my account. I talked to support and was told I would receive my earning in 24 to 48 here it is 5 days later and I still haven't been paid for the promotion or for the money I earned doing the deliveries
Nov. 16, 2022, 7:50 p.m. by Damjan
I use door dash often. Spend a lot of money . I ordered for my self and my daughter from Morton's Steak house . A no contact oder . The oder never arrived was dropped off at different home . Mind you my home is GPS on the site . I would like refund for food I never received but paid for
Nov. 11, 2022, 8:05 p.m. by Jennifer
I spent $58 for cold food because the driver (actually her boyfriend) delivered my food 40 minutes after it was picked up from QDoba. I was so humiliated because I bought dinner for son and wife. We fed part of it to the dog. My son had to drive to QDoba just to get warm edible food for me. His wife had to heat our food in microwave. It really wasn’t edible since Mexican food is not good being reheated. I’m an accountant for a family owned business with over 16 restaurants in the Midwest, and DoorDash delivers our food to our customers. We’re not some fast food chain. We have classy restaurants and an unbelievable reputation. I will be sure to let our chairman know what kind of DoorDash drivers are delivering food to OUR customers. After the 15% service fee, and this experience, I wonder if this is gouging. This was the worst delivery experience ever and I will make sure I tell everyone I know. Filing a complaint for your crappy service costs $9? Shame on you.
Nov. 11, 2022, 7:30 p.m. by Jessica
I ordered my food through the Casey's app and Door Dash delivered it to the wrong address. This is not the first time this has happened either. I'm sick of waiting forever for my order and the dasher not answering their cell phone when the contacts name and number is on the tracking order online.
We’re an independent consumer advocacy group here to help you resolve your complaint with a business.
Our mission is to fix issues and relationships between consumers and businesses.
If you need to resolve an issue with DoorDash, you can file a public complaint on No No No. We will deliver your complaint to the DoorDash corporate office and ask them to resolve your issue.
After you have resolved your complaint, we will ask you to write a resolution review based on the outcome of the resolution. This approach incentivizes DoorDash to resolve your issue and your resolution review helps other consumers more than 'regular reviews' that don’t close the loop.