Dollar General Customer Service – How to file a complaint?

June 6, 2022, 10:30 a.m.

I got my problem resolved and an apology. NoNoNo is a wonderfull help.

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June 29, 2022, 3:34 p.m. by Jacquelin

I started working may 18th 2022. They didn’t pay me my first check. Ok no problem. Then second week came still didn’t get a check. Then I got Covid and was out. Didn’t have pay for 2 weeks then was told I was gonna be fired if I couldn’t come in. The managers do not communicate with anyone. Then I was told I was lying and they would give me rude faces and ignore messages. They do not know how to run a company. I loved working and now I’m out of a job because of them. With 2 daughters I’m trying to support. Still have not been paid. It’s been a month now. Denise and Angie are there names. Also the district manager told me I’d get my money on the 16th.. he said he looked at my account and that’s what it. Yet it’s almost another month gone by and I haven’t received it. His name is Andrew Combs.

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June 28, 2022, 11:26 p.m. by Rashida

Are you kidding me? I went to dollar general on dedeaux rd Gulfport Ms as the website stated it closes at 11pm it was exactly 10pm and the door was unlocked. As I entered the cashier started screaming we are closed. I stated ok I’m sorry but the website states 11pm and she stated I don’t care we are close honey very loudly. I asked her name she said Rachel and that she is the manager and didn’t care who I called to report it to. I’m very disappointed and a long time customer of dollar general. However, after being treated so rudely as a customer from a employee I lost all confidence in the establishment. No one should ever be treated as such. I have never experienced such low standards from a company. I hope that you speak with her about customer service according to company policy and that she receives proper training. I know that we all in this economy are experiencing a lot of stress with rising prices and burn out but this is not acceptable.

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June 20, 2022, 5:04 p.m. by donnie

Me and another customer was waiting to be checked out for approximately 3-4 minutes in full view of the manager, who was supposed to be checking. She was talking to a pest control vendor the whole time we was waiting, and I said to her, do you think we could be waited on and she said I’m talking to someone and I said I would like to be checked out , she said you can check yourself out with the self checkout, I responded with I don’t know how and wasn’t aware of it, and if you would stop visiting and check us out and she told me I’m not visiting, this is business, i said maybe you should wait on customers, it was suggested I was being rude , that was not my intention . I also inquired why the store had been closing way early ( only store this community has ) and she said the workers were getting to hot making them sick, I said I never heard of of a retail store closing because of outside temps , I said a lot of us have to work out in the heat, so whatever. I do not have the ability to get things that are behind the counter or the ice outside that is locked up, therefore self checkout is not always an option, i said maybe I need to talk to your supervisor, and she responded with, I’m the boss and the one above me will agree with me, not a very good experience, I’ve lived in this community for 58 years and used to be the mayor here for what that’s worth. A little more professionalism would be appreciated. Thanks

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June 18, 2022, 12:18 a.m. by Kelly

I bought Maybelline mascara many times from dollar general. I am in a small town and it's the only place that sells it. Usually, I get it home and it's dry. I just throw it away and take the loss. This last time, I emailed Maybelline to see if there was an expiration date. They mailed me a coupon. I tried to use the coupon at dollar general and they wouldn't honor it because it was printed on paper!

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June 7, 2022, 9:52 p.m. by Sierra

I’m a former employee with the company and I was treated unfairly. I quit cause I found a better job and when I told the store manager in Buena vista va 24416 that I quit she got very rude with me. Now I never called out I never was late for work. I did my job as part time key holder and I still got treated unfairly and by law being part time you don’t need to give a notice and the assistant manager there for a giving senior discounts to customers which is agaisnt company policy and she treated me like dirt. I’m sorry but I’ll never work for the company again. And yes I do have screen shots between me and the store manager where she threaten my work eithics which is not right cause I never missed a day off work that I was sechdule. Never again will I put myself in a toxic environment.

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