Dollar General Customer Service: How to file a complaint?

Sept. 12, 2022, 5:03 p.m.

Great person to talk to. And the problem is solved. Now I will shop there again. Thanks for your help 🙂

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June 6, 2022, 10:30 a.m.

I got my problem resolved and an apology. NoNoNo is a wonderfull help.

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Dec. 1, 2022, 4:23 p.m.

After three days ...about 2 hours per day of being shuttled about... between 5-7 so called representatives...being told that someone would call.....NOT! One call to No No No.......a few hours later ...a call from a Sears Supervisor....problem solved...they will honor the Contract.

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Nov. 30, 2022, 3:33 a.m.

The outcome of my case was good. Choice Home Waranty agree to pay out so I could call my own technician. I didn’t however like the amount of time it took to receive the check. The check came 27 days after it was approved.

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Nov. 29, 2022, 8:28 a.m.

Lowes, after 2-1/2 months of not having a washer, finally replaced the washer. Originally, I was told that since I had not use a Lowes Credit Card, nothing could be done. So I thank NoNoNo for their assistance.

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Nov. 28, 2022, 5:40 p.m.

Absolutely will refer to anyone I know

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Nov. 28, 2022, 12:19 p.m.

They eventually refunded my money. I am 58 years old, I have NEVER had anything remotely like this in my life. Not only were BOTH toys destroyed, they were LATE and one was not even in its original box. It was delivered in a huge bag. Broken into pieces. Not only was our great nephew devastated, our niece had to take time out of her busy schedule to physically return the toys to a Walmart near her because the one didn’t come with a box!!! Then, since I used my card for the purchase, Walmart took its time to issue the refund. To ME!!! Why didn’t they give our niece the money? Or a store credit of some type? Then she could have bought the 5-yr old something else! Best case scenario would have been for them to exchange the items for ones not destroyed. Or better yet, ship them in something more than a BAG!!!

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Dec. 3, 2022, 2:35 p.m. by Linda

I originally worked for DG competitor (FD). I asked to work 12-15 a week. I hired to do deep cleaning and merchandising. I have serious health issues that prevent me from being a 'total' employee. The manager asked me to join her team. I went through the channels to be hired, (and I was). But then was not given any hours! Her response was she only had 2 hours! How can someone work 2 hours a week?? Now I can't get her to answer my calls, texts, even if I stop by the store. So now, "Am I an Employee??"

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Dec. 3, 2022, 1:55 p.m. by Troy

You know I heard that this dollar store always charge more then the tag prices and I just didn't want to believe that people would willing do that but I guess I was wrong,yesterday I was at your store because I notice an add on cell phones that said if I purchase a plan I would get a blue phone for 19 dollars,well I got Patricia to get me the phone and the plan and also showed her the ad,so 20 dollars for the plan and 19 dollars for the phone,that would be 39 plus tax,but it turned out to be almost 60 dollars and man that's wrong,I explained to her what the ad said,and she was rude she said regardless what the ad said I have to pay what registars said and that she could get the manager but it would do no good for she said under no circumstances they don't change prices on register,you know there was a time customers weren't treated like shit sometimes I think I'm living a nightmare, any way I just want to let you know that I always thought dollar general was a good place but not anymore and I will be posting this on Facebook to all things rusk to let people know that the dollar general in rusk texas is not a very good place and your employees don't treat customers right Troy Bradley my email is tdb24765@gmail.com

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Dec. 2, 2022, 11:50 a.m. by Deborah

I was at your store in Fortville In out in the back getting some broken down boxes from your bins for a move. A lady came out screaming at me asking what I was doing there. I told her. I was there last week with no problem, however screaming she said that she had seen me. I have done this in the past when I was moving my mother to a senior facility. No problems. I was even in the store a few weeks ago, got some broken down boxes, told the cashier and she didn’t have an issue. I apologize if those boxes are taken somewhere and recycled, however I didn’t know. There were no signs that indicated they weren’t for the public. I retired as an Area Manager at AT&T and customer service was a big priority to us. I have never been screamed at this way before in my life, even though I apologized several times. I asked the associate if I could go into the store as I needed a few things. She refused, telling me I was wasn’t ever allowed in the store. This is a store I have shopped in For several years. This is the poorest customer service I have ever encountered.

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Dec. 1, 2022, 9:55 a.m. by DIANA

GOOD MORNING , THIS IS SECOND TIME I HAVE ENTERED THIS INFORMATION WITH NO REPONSE BACK . WE HAVE PURCHASED PHONE MINUTES FOR NET 10 WITH YOUR STORE #09703 , AUTHORIZATION NUMBERS 140750 AND 063685 . WE HAVE BEEN PURCHASING THOSE MINUTES FOR THE PHONE FOR THE LAST 5 MONTHS WITH NO PROBLEMS . ON THE FIRST TRANSACTION I STOPPED AND BOUGHT THE MINUTES WE GOT IT HOME AND THE 15 DIDGIT NUMBER THAT IS REQUIRED WASNT ON THE RECIEPT . I WENT BACK THE NEXT DAY AND WAS NOT ABLE TO RESOLVE THE PROBLEM . THE STORE MANAGER SAID THERE WAS NOTHING SHE COULD DO . AND TO CALL NET 10 . WELL THEY SAID THE SAME THING . SO WE TRIED AGAIN BOUGHT THE MINUTES AND THERE IS NO 15 DIDGIT NUMBER TO INSTALL THE MINUTES . SO NOW WE HAVE 106.00 SPENT AND NO MINUTES FOR THE PHONE . WE ARE BEING TOLD FROM YOUR STORE MANAGER THEY WILL NOT REFUND ARE MONEY AND NEITHER WILL NET 1O . AT THIS POINT I DONT CARE IF WE RECIEVE A REFUND WE JUST WANT THE MINUTES APPLIED TO THE PHONE . YOU JUST CANT TAKE SOMEONES MONEY AND NOT GIVE THEM A SERVICE THAT YOU PAID FOR . APPRECIATE ANY HELP . THANKS DIANA

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Dec. 1, 2022, 9:40 a.m. by Roswell

I purchased product from Dollar General this morning around 8:20 am. I was disrespected and threaten by manager of store. She yelled loudly at me and said not to bring my old ass back into store, you " mother F" !!! And yelled, come on back if you want to try me! Other customers witnessed the incident.

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