A) Try to contact DJI alone by yourself or...
B) Save time and effort: escalate your complaint to the corporate office with our help
Corporate Office Headquarters
Customer service number
Here's how you can escalate your issue:
File a complaint here on nonono.com for $9
We publish your complaint AND deliver it to the DJI escalations department
If DJI doesn't get back to you within 3 days, you'll get a 100% refund
Sept. 28, 2022, 5:19 p.m.
An executive resolutions representative reached out to me after lodging my complaint with NoNoNo and handled my issues to my satisfaction. I do wish it had not come to me filing a complaint of this sort but it does seem to have got the attention my issue deserved. I consider my case resolved at this point. Thank you NoNoNo for your service.
Sept. 28, 2022, 9:41 a.m.
great help i was call the next day by a manager and he fix my problem that i could not fix
Sept. 23, 2022, 11:25 p.m.
I was able to have American Home Shield call me and try to resolve all the issues. This was the first time I felt like anyone listened to me. While the majority of our issues were solved with a second opinion, we were able to give feedback and also offered a credit for all our troubles. So, this really was helpful!
Sept. 20, 2022, 4:52 p.m.
Home Depot graciously offered me a e-gift card to compensate for my loss. It’s much appreciated because I am presently remodeling my condo.
Sept. 14, 2022, 7:34 p.m.
After spending countless hours on hold and on transfers with ADT with no resolution, I contacted No No No. After 3 business days had still not heard from ADT so I let them know and was contacted by ADT within 2 hours with complete resolution to my issues. Highly recommended!
Nov. 15, 2020, 4:56 p.m. by Gilbert
Went to the store about several small items was charged $36 ask for receipt was told it was in the bag hatefully got home no receipt figured up what I'd bought and I've been overcharged $21 call the store the manager said she was looking at it and she said that he's put the receipt in the bag but she had no idea what we bought
Aug. 13, 2020, 3:25 p.m. by Joe
DJI is giving me such a run around I don’t know what to do. Opened a case for dead drone (drone is only a week and a half old) it is dead had to contact several times to get them to respond and finally they had me mail to them to fix. They created UPS label and ups seems to have lost it. UPS will not let me start a trace and I did a messenger chat and they were unbelievable in the chat. All the way down to saying I need a police report. I don’t know if I can post the chat here it is truly crazy. I don’t know what to do to get them to find my drone. This is so unfair.
3 complaints filed
0 Resolution reviews
Resolution rating NA / 5
Customers willing to do business again NA
No No No is a consumer advocacy website that helps consumers file and resolve complaints with DJI.
Our mission is to improve the relationship between businesses and consumers and to advocate for transparency.
If you need to resolve an issue with DJI Corporate, you can file a public complaint on No No No and we will deliver your complaint to DJI and ask them to resolve your issue. In return, after you have had your complaint resolved, we will ask you to write a resolution review based on the outcome of the resolution.
The reason we are operating this way is that a) it incentivizes DJI to resolve your issue and b) your resolution review help other consumers more than 'regular reviews' that do not tell the whole story.
It is the outcome that matters, right?